the power of emotional intelligence presented by paul lazarony, associate chair, department of...

The power of emotional intelligencePresented by Paul Lazarony,Associate Chair, Department of A&IS, CSUN

Developed by Janice Smith,Pacific South West Lead Development Consultant

The power of emotional intelligence

Who has had ZERO emotions today?


We have an average of 456 emotions a day

What do you do with your emotions?


Introductions

Tell me about a time when your emotions got the best of you.


When are you at your best?

High emotions/

negative energy

High emotions/

positive energy

Low emotions/

negative energy

Low emotions/

positive energy

E n e r g yE n e r g y

Emotions

Emotions


Where do you play?

Survival zone► Defensive► Anxious► Fearful► Angry► Tense► Negative► Frustrated

Performance zone► Energetic► Focused► Positive► Passionate► Confident► Hopeful► Challenged

Burnout zone► Defeated► Unfocused► Exhausted► Hopeless► Burned Out► Grieving► Sad

Recovery zone► Calm► Carefree► Peaceful► Mellow► Relieved► Relaxed

E n e r g yE n e r g y

Emotions

Emotions


A working definition of EI

“Your ability to recognize and understand your emotions and your skill at using this awareness to manage yourself and your relationship with others.”

– Drs. Travis Brandberry & Jean Greaves,Authors of The Emotional Intelligence Quick Book


Daniel Goleman’s EI model

Self-awareness

Can I accurately identify my emotions as they happen?

Self-management

Can I manage my emotions and behavior to a positive outcome?

Social awareness

Can I accurately identify your emotions and tendencies as I interact with you or a group?

Relationship management

Can I manage the interaction I have with others constructively and to a positive outcome?

Social competenceSocial competence

Personal competencePersonal competence

What I seeWhat I see What I doWhat I do


Understanding ourselves:Understanding our brain


The three brains

Cognitive/thinkingbrain (cortical)► Feeling identification► Short-term memory► Reflection/creativity► Analysis/planning► Decisions

Mammalian/social brain (limbic)► Emotions► Long-term memory► Attention/focus► MovementReptilian/reactive

brain (autonomic)► Protection► Maintenance of body► Survival of species

Perception

Ideas and actions


Challenging Descartes

I feel Therefore I think Therefore I am.

We feel it first and then we assign meaning.


You have 6 seconds to catch the triggersgoing off in your reactive and social

brains before the chemicalsreleased hinder choice.

Self awareness and self managementEmotional intelligence: It’s your choice

6SECONDS

Curiosity

Courage

Patience

Optimism

Perseverance

Humor

Tolerance

Willingness

Love

Resiliency

Initiative

Confidence

Integrity

Respect


“Anyone can become angry – that’s easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.”

– Aristotle, The Nicomachean Ethics


Emotional intelligence: Self awareness and self management


Building self awareness

The more we think about what we are feeling and do something with that feeling, the more developed our pathways become.


“Needs are neither good or bad – they just are. Identify your needs or they will control you.”– Marcia Reynolds, author of Outsmart Your Brain!

What are your needs? (a.k.a. triggers)

Acceptance Achievement Appreciation Be in control

Consistency Peacefulness Happiness Make a difference

Respect Praise Be valued Be right

Feel safe Love Comfort Freedom

Balance Attention Be needed Adventure

Admiration Feel worthwhile Be liked Be understood

Fairness Structure Flexibility Creativity

Harmony Be unique Be connected Loyalty


The SET-C Method™

Tell Your Story Identify the Emotion Look for the Trigger Choose

Source: Marcia Reynolds, Outsmart Your Brain!


The brain is plastic. Train it.

Emotions ALWAYS serve a purpose.

Lean into your discomfort and make

new connections in your brain.


Understanding others:Strengthening our relationships


Daniel Goleman’s EI model

Self-awareness

Can I accurately identify my emotions as they happen?

Self-management

Can I manage my emotions and behavior to a positive outcome?

Social awareness

Can I accurately identify your emotions and tendencies as I interact with you or a group?

Relationship management

Can I manage the interaction I have with others constructively and to a positive outcome?

Social competenceSocial competence

Personal competencePersonal competence

What I seeWhat I see What I doWhat I do


Closing challenges

Now that you know what you know...What will you do differently?

► How will you build your self-awareness?► What will you do with your 6 seconds?► How will you strengthen your relationships?


“The real voyage of discovery consists not in seeking new landscapes but in having new eyes.”

– Marcel Proust, French novelist

Best wishes in your EI journey!

the power of emotional intelligence presented by paul lazarony, associate chair, department of...

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