The Power of Emotion:

Developing Emotional Intelligence

Let’s Explore:

What emotional intelligence (EI) is;What science says about it;How EI applies – to work & life;How can EI can be developed/enhanced;How EI leads to self-directed learning &

self-leadership.

Emotional Intelligence Defined:

The ability to perceive & express emotion, assimilate emotion in thought, understand & reason with emotion, & regulate emotion in oneself & others.

It is social intelligence

How the EI Theory Works:

Question: “Why are some intellectually gifted (IQ) people

not as successful as they could be?”IQ vs. EQ:

IQ – measure of intellectual, analytical, logical & rational abilities.

EQ – the measure of skills that enables us to make our way in life – personal, social & survival aspects of overall intelligence (common sense – “street smarts”).

EQ Theory (IQ & EQ linked)

IQ IQ is not a predictor of successIQ relatively set – peaks at age 17 &

remains constant through adulthood

EQSuccess is linked to EQ (EQ supports IQ)EQ not fixed – rises steadily in late teens

through adulthoodEQ can be learned – skill development to

enhance & improve

4 Dimensions of EI:

Self-awareness:Deep understanding of one’s own emotions (strengths,

weaknesses, values, motives).

Self-management:Control of one’s internal states, impulses, resources.

Social awareness:Understanding & sensitivity to feelings, thoughts, &

situations of others (empathy).

Relationship management: Managing other people’s emotions.

EI Competencies (EQ)

Self-awareness Social awareness

Self-managementRelationship management

Self(personal competence)

Other(social competence)

Recognition of emotions

Regulationof emotions

  Intrapersonal Interpersonal  

 Stress

Management Adaptability  

General Mood

   

  Effective Performance  

BarOn Model of Emotional Intelligence

Building Blocks of EQ:

Intrapersonal Realm:

“Know thyself”Self-awarenessAssertivenessIndependenceSelf regardSelf-actualization

Interpersonal Realm:

“People Skills”EmpathySocial responsibilityInterpersonal relationships

Building Blocks …

Adaptability Realm:

“Adapting to change”Reality testingFlexibilityProblem-solving

Stress Management Realm:

“Tolerate stress & control impulses”Stress toleranceImpulse control

Building Blocks …

General Mood Realm:OptimismHappiness

If we develop our EQ we may help to enhance our IQ; it levels out the playing field for success.

Advantages of EI:

Improved relationships Improved communicationsBetter empathy skillsActing with integrityRespect from others Improved career prospectsManage change more confidently

Fewer power games at home & workFeeling confident, positive & at peace with yourselfReduced stress levels Increased creativityLearning from mistakesLearning to enhance learning

What the Experts are Saying …

Dwyer (2002) – emotional control & an understanding of feelings is critical in learning relationships.

LePage-Lees (1997) links characteristics to emotional intelligence & a ‘higher level thinking ability’ – when emotional intelligence is encouraged, academic performance improves.

Stein & Book (2000) – “You might be as sharp as a tack, but it you can’t portray what you know to other people, you’re in trouble. As creative & skillful as you might be, if you’re unaware of how you relate to others, if you behave disdainfully or angrily or impulsively, no one will stick around long enough to admire your skill & creativity.”

Experts …

Cherniss, Goleman, Emmerling, Cowan & Adler (1998) tie enhanced EI directly to …

“Self-directed learning”

Linking EI & Self-Directed Learning

Self-directed Learning: “A process in which individuals take the initiative in designing learning experiences, diagnosing needs, locating resources, & evaluating learning (Knowles, 1975).

EI supports self-directedness – a form of self-leadership (the process of influencing oneself to establish the self-direction & self-motivation needed to learn and/or perform a task).

Using EI for Self-Directed Learning …

Take the initiative – relate to:Self-awarenessAssertivenessGeneral Mood / Happiness

Diagnose your learning needs – relate to: IndependenceSelf regard Interpersonal relationships (for feedback)Social responsibility

Using EI for Self-Directed Learning …

Formulate learning goals – relate to:Reality testingFlexibilityProblem-solving

Identify human & material resources – relate to:AssertivenessIndependenceSelf regardInterpersonal relationship

Using EI for Self-Directed Learning …

Choose & implement a learning strategy – relate to:Reality testingFlexibilityProblem-solvingStress toleranceOptimismHappiness

Evaluate the learning outcomes – relate to:Reality testingProblem-solvingSocial responsibilityOptimism

Improving Emotional Intelligence:

Interpersonal skills coursesReading & learning about EIEQ testing –to understand your EI (self-

awareness)Self-directed learning activities (e.g. The EI

Advantage: Putting EI into Practice)CoachingPractice skills & networking with othersFeedback (from peers, family, boss, patients)

Let’s sum it up …

EI is social intelligenceEI supports our IQEI components: intrapersonal skills;

interpersonal skills; stress management, adaptability; general mood success

EI can be learned; EI learning = life advantageEI supports self directed learning = prof.

developmentEnhancing EI improves life balance,

relationships & patients will be happy too!

“The good life, as I conceive it, is a happy

life. I do not mean that if you are good you will be happy – I mean that if you are

happy you will be good.”

-- Bertrand Russel

Rules for Life …1. You will receive a body. You may like it or hate it, but it will be yours for the entire

period this time around.2. You will learn lessons. You are enrolled in a full-time informal school called life. Each

day in this school you will have the opportunity to learn lessons.3. There are no mistakes, only lessons. Growth is a process of trial & experimentation.

The ‘failed’ experiments are as much a part of the process as the experiment that ultimately ‘works’.

4. A lesson is repeated until it is learned. A lesson will be presented to you in various forms until you have learned it. When you have learned it, you can then go on to the next lesson.

5. Learning lessons do not end. There is no part of life that does not contain its lessons. If you are alive, there are lessons to be learned.

6. ‘There’ is no better than ‘here’. When your ‘there’ has become a ‘here’, you will simply obtain another ‘there’ that will, again, look better than ‘here’.

7. Others are merely mirrors of you. You cannot love or hate something about another person unless it reflects to you something you love or hate about yourself.

8. What you make of life is up to you. You have the tools & resources you need. What you do with them is up to you. The choice is yours.

9. Your answers lie inside you. The answer to life’s questions lies inside you. All you need do is look, listen & trust.

10. You will forget all this.

(Anonymous - Taken from The Emotional Intelligence Advantage – p.26-27)

For Additional Information See …

Boyatzis, R. (in press). Unleashing the power of self-directed learning. In R. Sims (Ed.). Changing the way we manage change: the consultants speak. New York: Quorum Books. [On-line]. Available: http://www.eiconsortium/research/self-directedlearning.htm. July 14, 2002.

Brookfield, S. (1986). Understanding and Facilitating Adult Learning. San Francisco: Jossey-Bass.

Cherniss, C. (2000). EI: what it is and why it matters. [On-line]. Available: http://www.eiconsortium.org/research/whatisemotionalintelligence.htm. July 14, 2002.

Cherniss, C., Goleman, D., Emmerling, R, Cowan, K. & Adler, M. (1998). Bringing EI to the workplace. A technical report issued by The Consortium for Research on EI in Organizations (October 7). [On-line]. Available: http://www.eiconsortium.org/research/technical-report.htm. July 14, 2002.

Consortium for Research on Emotional Intelligence in Organizations. [On-Line]. Available: http://www.eiconsortium.org/. April 7, 2008.

Dwyer, M. (2002). Training strategies for the twenty-first century: using recent research on learning to enhance training. Innovations in Education and Teaching International, 39(4), pp.265-270.

Goleman, D. (1995). EI: why it can matter more than IQ. New York: Bantam Books.

Goleman, D. (1998). Working with EI. New York: Bantam Books.

LePage-Lees, P. (1997). Exploring patterns of achievement and intellectual development among academically successful women from disadvantaged backgrounds. Journal of College Student Development. 38(5), September-October, pp.468-479.

Mayor, J. Emotional Intelligence Information. [On-line]. Available: http://www.unh.edu/emotional_intelligence/index.html. April 7, 2008.

McBride, P., Maitland, S. (2002). EI Advantage: Putting Emotional Intelligence into Practice. Berkshire: McGraw-Hill.

McShane, S. (2006). Canadian Organizational Behaviour, 6th Ed. Toronto: McGraw-Hill Ryerson.

Stein, S. & Book, H. (2000). The EQ edge: EI and your success. Toronto: Stoddart Publishing Co. Limited.