Criteria Essential / Desirable

Method of Assessment

QualificationLevel 2 or 3 standard of education (e.g. GCSE or A-level) or equivalent experience.

E

Holds a relevant professional qualification(s) e.g. MCSA – Microsoft Certified Solution Associate

E

Has a current (V3) ITIL Foundation qualification. EOther ITIL specialisms DKnowledge & ExperienceExperience of undertaking work which requires the application of fundamental principles in a wide range of contexts.

E

Experience of managing changing priorities and situations.

E

Experience of working within an ITIL Framework E

An understanding of the Fire and Rescue Service D

Skills & AbilitiesAbility to identify and resolve underlying problems and ensure the necessary changes are implemented successfully.

E

Able to perform an extensive range and variety of complex technical and/or professional work activities.

E

Capable of keeping up to date with industry technologies to evaluate and recommend products for future implementation.

E

Able to monitor and evaluate procedures/processes to recommend improvements and implement them where necessary.

E

Able to rapidly absorb new information and apply it effectively.

E

Excellent written, verbal and presentation skills including the ability to produce and share complex information.

E

Able to analyse and interpret data and information to support decision making.

E

Excellent level of interpersonal and negotiation skills, able to communicate professionally and tactfully to build constructive relationships.

E

Can effectively balance own work, priorities and deadlines E

Able to use professional judgement and diplomacy to make decisions.

E

OtherThe ability to travel around the county may be required. E Application FormWillingness to work flexibly. E Application FormCommitted to safeguarding and promoting the welfare of E Application Form

THE PERSONTHE PERSON

THE PERSONICT Infrastructure Analyst

children, young people and vulnerable adults.Contribute to a positive working environment ensuring commitment to equality and diversity.

E Application Form

Competency Level

Insp

ire

LeadershipMotivates and empowers others…

C

Effective CommunicationIs open and honest…

C

Adaptability & ChangeSeizes opportunities to improve things…

C

Enga

ge

Develops Self & OthersIs always seeking to improve…

C

TeamworkingIs a team player…

C

Commitment to Diversity & Professional IntegrityActs with integrity…

C

Asp

ire

Strategic PerspectiveSees the big picture…

C

Effective Decision MakingTakes informed action…

C

Achieves ResultsMakes things happen…

C

THE PERSONTHE PERSON