the patient & family care experience program: partnering with our future providers to build a...
DESCRIPTION
The Patient & Family Care Experience Program pairs first year medical and pharmacy students with patient / family advisors over a six month period. Students learn firsthand what it’s like for patients and families to journey through our system. In this unique program, students have the opportunity to understand the role that patient and family members have as valuable members of the health care team, and to gain insight into how their health challenges have altered their lives. Come hear about the program and how it’s shaping the patient and family-centred culture of our future care providers.TRANSCRIPT
www.usask.ca
Patient & Family Care Experience Program: Partnering with our Future
Providers to Build a Patient- & Family-centred Culture
Lisa Clatney, Family Care Specialist, Saskatoon Health RegionHeather Thiessen, Patient Advisor, Saskatoon Health Region
Christie Kimber, 3rd Year Medical Student, University of SaskatchewanDr. Krista Baerg, Associate Professor, Pediatrics, University of Saskatchewan
www.usask.ca
Acknowledgements• Dr. K. Baerg, Pediatrics• Dr. M. D’Eon, College of Medicine• M. Keller and L. Clatney, Saskatoon Health Region• R. DeCoursey, Family Representative, Saskatoon Health Region• P. Dolman, J. deGuzman, J. Hasmatali, Medical Students, Pediatric Interest Group • K. Trinder, Educational Support and Development, College of Medicine• Participating Patient- Family Advisors• Participating medical and pharmacy students
www.usask.ca
Background
• Health care professionals who practice patient and family centred care recognize the critical role that patients and families play in improving health outcomes and patient experience, and providing expertise as a member of the health care team
www.usask.ca
www.usask.ca
www.usask.ca
www.usask.ca
Program Development• Implemented over three academic years, from 2010 to 2013
• Extension to inter-disciplinary involvement in current year• Revised annually based on feedback
• survey and focus group evaluation• student and patient/family advisor participants• provided by Educational Support and Development, College of
Medicine
www.usask.ca
www.usask.ca
Evolution of Program
www.usask.ca
www.usask.ca
Program Evaluation
This program allowed me to view the healthcare system from a different (and very important) perspective. I went in expecting to gain a greater appreciation for patients and I have gain that through this program (student)
I enjoyed the students very much. They are so young and full of potential (advisor)
www.usask.ca
Patient Perspective
www.usask.ca
www.usask.ca
www.usask.ca
Student Perspective
www.usask.ca
www.usask.ca
www.usask.ca
www.usask.ca
Conclusions
• Program viewed positively by both students and advisors
• Program is associated with changed perception of patient and family perspectives and expertise
www.usask.ca
Questions?
Contact Me:Lisa Clatney
Saskatoon Health [email protected]
www.qualitysummit.ca
#QS14