the path from point solutions to a single, integrated …fm.sap.com/data/upload/files/the path from...
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The Path from Point Solutions to a Single,
Integrated Environment
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© 2013 SAP AG. All rights reserved. 2
Safe Harbor Statement
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
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© 2013 SAP AG. All rights reserved. 3
The New Enterprise Information Reality Need to enable real-time insight from more and different types of data
Data
Big Data
Cloud
Mobile / Social
Legacy
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© 2013 SAP AG. All rights reserved. 4
Empower key
decision makers with
accurate analytics
for Big Data
Ensure information
governance at every
step of the business
process
Unleash the
business value of
unstructured
information
Turn Information into Strategic Enterprise Asset
SAP Objectives for Information Management
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© 2013 SAP AG. All rights reserved. 5
Challenge: Point Solutions for Information Management
Requires Complex IT Landscape to Support
Information stewardship
Data integration
Data quality
Master data
management Info
rma
tio
n life
cycle
ma
na
ge
me
nt
Enterprise modeling
Information Management
Enterprise content
management
IT
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© 2013 SAP AG. All rights reserved. 6
Unification of Information Management Solutions with
Interfaces for IT and Business
IT Business Information Management
Information stewardship
Data integration
Data quality
Master data
management Info
rma
tio
n life
cycle
ma
na
ge
me
nt
Enterprise modeling
Enterprise content
management
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© 2013 SAP AG. All rights reserved. 7
A Single Solution for All Information Management Needs Simplicity and Flexibility
IT Business SAP IM Solutions
SAP Enterprise MDM
SAP Enterprise Content
Management Solutions
by OpenText
SA
P I
nfo
rmation
life
cycle
Ma
na
ge
me
nt
SAP Data Services
Enterprise
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© 2013 SAP AG. All rights reserved. 8
Big Data Information Management Solutions Deliver complete, insightful, and trusted information from any data source
Data integration to access and move data from any source
Real-time replication to ensure high availability of data
Text data processing to extract useful intelligence from unstructured data
Hadoop access without programming
Data modeling & metadata visualization to streamline communication
Data quality management to correct data issues
Data profiling to know when data is fit for use
Gain a complete view of information
Get unprecedented insight from big data
Ensure trust in information
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© 2013 SAP AG. All rights reserved. 9
Information Governance with SAP IM Solutions Empower business users to take ownership and govern their data
Improve business process efficiency
Transform information into business insights
Know validity of information
Master data management to provide reliable, consistent, and relevant information directly embedded into business process applications
Information stewardship to enable business users to measure, monitor, and enhance data quality across all sources with greater accuracy
Information lifecycle management to define data retention periods, manage data storage and access, and ensure compliance with legal and regulatory mandates
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© 2013 SAP AG. All rights reserved. 10
Content Management with SAP IM Solutions Centralize and optimize the management and governance of content
across the organization
Increase Business Productivity
Ensure Accurate Financial Reporting
Personalized
Communications
Enterprise content management integrated with SAP Business Suite processes to create, access and manage content data within transactional applications
Electronic invoice management to simplify the creating, monitoring, and routing of purchase orders and invoices by automating access to accounts payable information
Document presentment to deliver personalized information across multi-channels including print, email, fax, and mobile by replacing paper with electronic communications
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© 2013 SAP AG. All rights reserved. 11
SAP IM Solutions Demystified Understanding IM Portfolio
Analytic Data (HANA, DB, DW, 3rd Party)
Process Data (Suite – ERP, CRM, etc.)
Process Content (Suite – ERP, CRM, etc.)
Data Services Enterprise
Enterprise Master Data
Management
SAP Enterprise Content
Management Solutions by
OpenText
ILM
Leverage This … To Manage This …
BW Near
Line Storage
Manage data as an asset
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© 2013 SAP AG. All rights reserved. 12
SAP Vision for Information Management
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© 2013 SAP AG. All rights reserved. 13
Recent Innovations for Information Management
Real-time
End-to-end real-time support with complex
event processing, replication, and HANA
Big Data
Support for Hadoop, geocoding, text data
processing, and predictive
Information Governance
Information stewardship visibility and control
Seamless governance of master data in the
business processes
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© 2013 SAP AG. All rights reserved. 14
“Big Data” High Volume with Data Services
Data integration, data quality, text analytics, data profiling
1. Provides access to all critical business
data regardless of data source, type, or
domain enabling greater business
insights and operational effectiveness.
2. Support Hadoop as a data source for
integrating data with HANA - bringing
the value of Hadoop to HANA
3. High performance data profiling and
data validation operations for
environments of SAP HANA
4. High Performance Profiling
5. E-L-T vs. E-T-L
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© 2013 SAP AG. All rights reserved. 15
“Big Data” High Volume Master Data Customer Data Integration
Integrate, enrich, and govern a single customer view throughout the entire customer lifecycle to
grow a profitable and loyal customer base
Increased revenue generation Increased customer loyalty
Increase the average size and frequency of purchases
Effectively acquire new customers
Differentiate your products and services through
a loyalty program
Identify customers based on value and needs
Treat customers based on value consistently
Target and execute personalized promotions and
offers
Increased customer insights
Retain your most profitable customers
Increase overall customer experience and
satisfaction levels
Increase customer advocacy and word of mouth
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© 2013 SAP AG. All rights reserved. 16
Information Governance for Enterprise Master Data Enterprise MDM must cross the chasm of multiple domains and co-existent
scenarios for creation and high volume consolidation of master data
Planned innovations
Master Data
SaaS CRM
Analytics
Business Networks
Information
Provider
SAP ERP Non-SAP ERP
SAP ERP Non-SAP ERP
High Volume Consolidation
Multiple Domains
Central Creation
Multiple Domains Consolidation
Multiple Domains
High Volume
Consolidation
Multi-domain
Distributed Creation
Vendor, Supplier
Distributed
Creation
Customer
Central Creation
Multiple Domains
Under Central
Governance
Not Under Central
Governance
Distributed Creation
Customer
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© 2013 SAP AG. All rights reserved. 17
Future direction for SAP Enterprise MDM solution
Social Networks
Procurement Supply Chain
Customer PLM
Finance Manufacturing
Business
Networks Mobile
Cloud
SAP
Enterprise
MDM
Solution
Bridge insight from social and
enterprise master data (e.g.,
social CRM/Customer 360 integration)
Bridge master data across cloud
and on-premise applications and
services (e.g., on-demand CRM/on-premise
ERP; enrichment services)
Seamless exchange of trusted
master data with business
partners (e.g., Ariba integration,
GDS)
Trusted master data for
mobile apps (e.g., trusted
product master data for mobile
scanning apps, social CRM
integration)
Governance of master data
integrated into Line of
Business processes and Big
Data analytics (e.g., Product 360
integration; Retail store consolidation
for Big Data analytics)
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© 2013 SAP AG. All rights reserved. 18
ILM Reducing Legacy Systems Data 4 simple steps from legacy systems to flexible / HANA reporting
Planned Innovations
System Extraction
Legacy Applications
Data Transfer
Contnt
SAP ILM
Staging
1)
Extraction
Content
Data
Extraction
Rule-based
storage Flexible Reporting
SAP ILM
2)
Transfer
3) Storage
4) Retrieval
BOBJ
BW
XS
Server
View on Live
Data
Hybrid View
(Live + Legacy)
View on Legacy
Data
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© 2013 SAP AG. All rights reserved. 19
Scope Key benefits
Information Governance - ILM Integration with SAP HANA SAP HANA database and SAP Sybase IQ
Data aging concept segregates data into different
categories: Hot, cold, and frozen
Displacement of data uses application hints
SAP HANA database manages physical displacement of
data
Less administrative effort and increased throughput
Minimum TCO and optimal performance for integrated and
compliant storage
Potential for better compression compared to classic
archives
Reduced total cost of development – less programming
required
Future direction
*Note: Subject to change. Subject
to availability of full integration of
SAP HANA database and SAP
Sybase IQ.
Next-generation
information lifecycle
management
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© 2013 SAP AG. All rights reserved. 20
Enterprise Content Management
Planned Innovations
Core ECM
Mobility
Product
Packaging
• Extend capabilities of non-SAP business workspaces based on
HTML 5
• Social Collaboration extension, e.g. Business Suite Activity Feeds
• Transport System for Content Server
• Simplified Installation
• File synching and sharing for mobile devices
• Mobile-specific workflows
• xECM Best Practice Toolkits • Extended ECM for SAP Plant Maintenance, Solution Manager, EHS
• Rapid Deployment Solutions
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© 2013 SAP AG. All rights reserved. 21
Enterprise Content Management
Future Innovations
Cloud Services
HANA
Governance
• Offer ECM capabilities as cloud services
• Service offerings will grow in complexity/sophistication
• Will support cloud-only and hybrid environments
• Will extend other SAP cloud services to include ECM
• Embrace SAP HANA in three stages
• First: ensure ECM support for Suite on HANA
• Second: extend ECM analytics with HANA
• Third: build ECM capabilities onto RTDM platform
• Offer holistic information storage, retention and destruction
• Extend capabilities to all major areas of enterprise information: • SAP Data, Email
• SharePoint, File Systems
• Retention, legal hold and destruction for all info synched with ILM
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© 2013 SAP AG. All rights reserved. 22
SAP IM Solutions: Proven and Trusted Powering the world’s leading global organizations with trusted information
11,000+ SAP IM customers
worldwide
Winner Swiss Re, Kraft Foods
Inc. and Lexmark Intl.
are winners of Gartner
MDM Excellence Awards
90% customer
satisfaction rating
#2 market share for
data integration
and data quality
Leader Data Quality, Data Integration,
Enterprise Content Management
Gartner Magic Quadrants 2012
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© 2013 SAP AG. All rights reserved. 23
We wrote the book on it! Enterprise Information Management with SAP
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Steward, SAP Data Services, SAP
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