the on-boarding journey joining a partnership model · gary westbrook –head of shared services,...
TRANSCRIPT
![Page 1: The On-Boarding Journey joining a partnership model · Gary Westbrook –Head of Shared Services, Hampshire County Council David Hodgkinson –Director of Corporate Finance and Property,](https://reader036.vdocuments.mx/reader036/viewer/2022070923/5fbb83625534c9544f696c71/html5/thumbnails/1.jpg)
The On-Boarding Journey – joining a partnership model
Gary Westbrook – Head of Shared Services, Hampshire County Council
David Hodgkinson – Director of Corporate Finance and Property, Westminster City Council
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Some History – the
Hampshire Model
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On boarding timescales post design
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Diverse and complex Partners
Oxfordshire Fire
and Rescue
750 schools in
Oxfordshire
and Hampshire
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Self Service Model Principles
Driving self-service
adoption
Simplicity
Customer
Easy to use
and intuitive
tools
Approximately
100,000employees
Only
25% desk based
A diverse workforce
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Some History - WCC
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Some History – WCC, Tri-Borough and why change?
The previous system had major issues at go-live in April 2015
Provider did not have Local Authority ERP experience
An unsustainable position and staff perception issues meant we needed to change
However, a lot of development work and staff time went into getting the system working well
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On Boarding Journey
and go-live
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Project Background and Timeline
2017
2018
IBC On-
Boarding
Project
Reviewed
alternative
services
HCC
preferred
option
Outline
Business
Case
Non-Hampshire
service options
analysed
Borough
approval for
HCC services
Mobilisation
activities
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The Master Plan
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Go Live – a hard cutover
Extensive period and numerous cycles of testing
Payroll comparison runs – 100% checking of payslips
Dress rehearsals and data freezes
Solid Governance – go / no go
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Reflections
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The Challenges
Pace of change and resource levels
Data quality, conversion, migration and reconciliation
Business readiness and getting the message out
Integrated Services
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How we managed to do it
Relentless effort
Strong Governance at every stage of the programme
Post go-live stabilisation
Relationships
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