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  • solutions THE OFFIC IAL PUBLICATION OF THE PLUMBING-HEATING-COOLING CONTRACTORS—NATIONAL ASSOCIATION | VOLUME 1, ISSUE 4 www.phccweb.org

    FOUNDATION’S NEW PHCC ACADEMY®

    BUSINESS AS USUAL WILL NOT KEEP WORKING

    USING TECHNOLOGY TO TRANSFORM OPERATIONS

    +

    P H

    C C

    Isolating the Technology That Really Will Make You More Efficient, More Relevant, More Competitive

    FALL 2017 CONFERENCE

    ISSUE

    A MANUFACTURER’S PERSPECTIVE ON INNOVATIVE DESIGN STRATEGIES

    TECHNOLOGY

    FO RGOOD

  • Our new ProLine® Master Series increases your profits by allowing you to provide commercial-grade performance to residential customers.

    JACKPOT 8-YEAR COMPONENTS LEADS

    COMMERCIAL-GRADE MORE SALES WARRANTY*

    Why let your customers settle for anything less than commercial-grade performance? With our new ProLine® Master Series, you can offer them the superior performance they expect while increasing your profit margins.

    A. O. Smith ProLine® Master Series Give more to your customers and watch your profits soar!

    www.hotwater.com

    GET DOUBLE CONTRACTOR REWARDS POINTS ON ANY PROLINE® MASTER MODEL TO BOOST YOUR RANKING ON OUR CONTRACTOR LOCATOR LEAD GENERATOR SYSTEM. 2X *8-year warranty refers to A. O. Smith’s limited product warranty. For complete information, consult written warranty or visit www.hotwater.com.

  • MILWAUKEE® is committed to providing you with the most portable and versatile drain cleaning solutions. From the interchangeable drums on the M18 FUEL™ SWITCH PACK™ Sectional Drum System for easy service on different size pipes, or powered air to clear over a drain cover with the M12™ AIRSNAKE™ Drain Cleaning Air Gun, Milwaukee’s drain cleaning tools deliver the best solution for the line. MILWAUKEE® is committed to developing solutions that improve the ability for you to service more calls with less hassle.

    Visit the MILWAUKEE® booth at PHCC Connect 2017.

    TM

    SYSTEM TM

    SYSTEM

    OVER 180 SOLUTIONS ONE CHARGER

    LESS HASSLE. MORE CALLS.

    milwaukeetool.com

  • ©2016 Ferguson Enterprises, Inc. 0517 458390

    FERGUSON.COM

    Cheater Pipe Wrench

    Ferguson proudly stocks

    At Ferguson, nobody expects more from us At Ferguson, nobody expects more from us than we do. And why should they? We’re the than we do. And why should they? We’re the ones who set the bar. Who expect more than the ones who set the bar. Who expect more than the industry standard. From the warehouse to the industry standard. From the warehouse to the job site, whatever it takes, we’ll take you there. job site, whatever it takes, we’ll take you there. Put us to work for you. Visit Put us to work for you. Visit Ferguson.com.

  • DEPARTMENTS 6 President’s Message Shifting Gears: My Perspective

    on Technology

    8 EVP Message Value-Added Service

    Opportunity: Technology Installation and Integration

    10 Editor’s Note A Reminder of Our Good Work

    18 Legislative Report All Eyes on Health Care, Hurricane

    Relief Funding and the Federal Budget; PHCC Priorities Wait in D.C.

    T HE OF F IC IAL PUBL IC AT ION OF T HE PLUMBING-HE AT ING-COOL ING CON T RAC TORS — NAT IONAL ASSOC IAT ION | VOLUME 1, I SSUE 4 w w w.phc c web .o r g

    solutionsPHCC

    20 Regulatory Report Federal Regulations in the

    New Administration

    30 Foundation Source Foundation’s New PHCC

    Academy®: Leveraging Technology to Remove the Barriers to Classroom Education

    38 Chapter Excellence Working Together to Provide Online

    Apprenticeship Training

    40 PHCC Calendar of Events 41 Index of Advertisers

    PHCC Solutions is published for the Plumbing-Heating-Cooling Contractors—National Association. 180 S. Washington Street – Suite 100 – Falls Church, VA 22046. Phone: (703) 237-8100 or (800) 533-7694. PHCC Editor: Charlotte Perham, Vice President of Communications & Marketing

    Published by: 5290 Northwest 1st Place, Gainesville, FL 32607; Phone: (800) 369-6220; Fax: (352) 331-3525; www.naylor.com. Publisher: Troy Woodham, Editor: Antonya English, Project Manager: Adam Lingenfelter, Marketing: Taylor Hicks, Advertising Director: Rick Jones, Advertising Sales: Bobby Ehlers, Ken Kepler, Bill Lovett, Matthew Yates, Jason Zawada, Layout & Design: Manish Dutt Sharma © 2017 Naylor, LLC. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher. PUBLISHED SEPTEMBER 2017/HCC-Q0317/9145

    PHCC Solutions Copyright 2017 is the official magazine of the Plumbing-Heating-Cooling Contractors—National Association. PHCC members receive four issues a year as part of their membership dues. Non-member annual subscriptions are available for $30. Visit www.phccweb.org/store to subscribe. Comments/permissions: communications@naphcc.org

    FEATURES 12 Industry Spotlight

    A Manufacturer’s Perspective on How Innovative Design—and Work—Strategies Prove Better for Customers, Better for Contractors, Better for Infrastructure

    14 Business as Usual Will Not Keep Working Automation, Robotics, Artificial Intelligence and Modularization Have Changed the Landscape of the Contracting Industry

    22 Pre-fabrication Provides Competitive Edge How Technology Improves Coordination, Precision, Safety, Efficiency and Productivity

    28 Transforming Operations Learn How an Integrated Approach to Technology Has Helped This Contractor

    32 Profile: James Terry Dedicated to Sharing the Importance of Technology to Help Others Succeed

    14

    Cover Photo Credit: EtiAmmos/Shutterstock.com

    Look for this symbol, and “connect” in person at PHCC’s CONNECT 2017

    with many of the expert sources who contributed to these articles!

    PHCC Solutions Digital Exclusive: The PHCC Annual Report for 2016–2017 can be found at

    (www.naylornetwork.com/hcc-solutions).

    1-800-533-7694 • WWW.PHCCWEB.ORG 5

  • P R E S I D E N T ’ S M E S S A G E

    few months ago—when summer’s soaring temps

    were posing a heat exposure safety threat to scores

    of workers, including mine—PHCC—National

    Association sent members a notice of a new OSHA safety

    app that helps employers like me check the local heat index

    and relevant protective measures. The app took just seconds

    to download on my phone and on my employees’ devices.

    I didn’t consider the app some revolutionary technology trend;

    to me, it was just a more efficient way to help me do my job.

    This experience reminded me of how technology has become

    such an ordinary part of our day. It’s not a trend anymore; it’s

    woven into every part of our business now. The choice today is

    in how you can best leverage that technology for good, including making your business more efficient; offering customers

    more convenience, flexibility and cost-savings; and protecting

    society—and the environment—in ways that we would not have

    imagined 20, 10 or even five years ago.

    That’s not to say that navigating this new technological world isn’t still overwhelming. As a p-h-c contractor, where

    do you begin? What’s working well…and what’s not worth the

    investment? How do you isolate the technology that really will make you more efficient, more relevant, more competitive?

    Yes, there are like-minded professionals out there with the

    answers, but how do you find them…and connect with them?

    Start BIG Those are the questions that fuel what we’re offering through

    PHCC. Our job is to know your pain points, anticipate your

    needs and the needs of your customers, and provide you

    with the right resources. When it comes to technology, your

    first stop should be PHCC’s Technology Business Interest

    Group. This new portal is exactly what you need to engage with those who share your same challenges (and others who

    have the answers!). Join the discussion in the “Contractor

    Talk” section, where your peers are sharing their experiences

    on topics like cloud storage security. Plus tap into solutions

    from companies that are already providing valuable training

    sessions. (In July, PHCC partnered with CEDIA to present a

    webinar on how to “Increase Your Business by Building a

    Technology Integration Team;” if you missed it, then be sure

    to download the webinar.)

    Say Yes! Like I mentioned before, technology itself is no longer a

    trend; it’s shifting your mindset. Every week—through

    our newsletter, Member Updates and educational

    opportunities—PHCC delivers ways to do jobs better,

    smarter and faster. We’ve come to the point where you

    can’t afford to click on by; instead say “yes” to new ways

    of working…or at least explore what’s out there and see if

    it’s a fit. Have you navigated PHCC’s Labor Unit Database,

    for example? It simplifies your estimating process and

    helps you prepare accurate bids so you can become more

    efficient and profitable! When you receive opportunities

    from PHCC Corporate Partners—like a recent one about the

    Milwaukee Tool Tick™, a tool and equipment tracker—do you

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