the oberoi service desk & google apps
TRANSCRIPT
Service Desk Solution +Google Apps
End-user Help Desk services•On-site help desk services•Business-hours live end user phone support•24/7 live end user phone support•Online email/chat end user support
Remote service administration•Google Apps / Active Directory integration and user management•Service usage, client activity reporting•Mailing list creation, administration
End-user Training services•Launch/adoption training•General on-site or remote training courses•Use-case specific learning videos
Ongoing consulting, update guidance•Initial evaluation of business needs •Regular admin contact, consolidating and summarizing relevant updates•Monthly conference call to walk through and explain relevant updates•Monthly "What's new with Google Apps?" training for end-users, customized to their unique business needs
Transactional servicesBasic pilot and deployment services•Google Apps domain creation•MX record configuration •User provisioning, setup •Initial administrative setup
Advanced system integration and deployment services•Proof of concept and pilot planning and execution•Email, Document & Spreadsheets, Calendar migration services •Custom or off the shelf single sign-on solutions, including LDAP and Active Directory integration•Customized reporting dashboards •Email gateway integration, advanced mail routing
Development and customization for Google Apps•Development of tools and applications to integrate with Apps•Domain-specific URL integration, customized logos•Product integrations, like those done by Salesforce.com or Successfactors.
Our Services
Managed Services
• Remote Level1 Technical Support
• Remote PC Support • Upto 2000 email address
managed• Remote Software Issue Support • Remote Software installation
• Google Apps Sync for Microsoft Outlook
• Google Apps Connector for BlackBerry Enterprise Server
• Google Apps Migration for Lotus Notes
Business challenges are changing
Information overload• Volume of information is increasing radically• Sort, file, and find is a broken paradigm
Collaboration is central• Work with global, distributed teams• Connect with external partners
Access anywhere• Proliferation of smart phones• Struggles with VPNs
Messaging challenges
Collaboration challenges
Technology challenges
Google Apps: tools for today's user
Gmail Huge inbox with search: keep and find everything.
Talk Business class IM and VC as easy as email.
Groups Let users easily create and work in teams.
Calendar Make sharing calendars and schedules easy.
Docs Makes collaborating as easy as creating
Sites Allow users to manage their own sites.
Video Unlock the power of video within your business.
Postini Security and compliance solutions.
Built on the cloud computing model
Google Apps Premier Edition
$Free / user / yearOnly for minimum 50 users account and upto 2000 an add on with Service Desk
1 year archive Request for Quote
10 year archive Request for
Quote
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Service Desk Solution
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Benefits of Google Apps
1 Best tools for business.
2 Dramatically lower costs.
3 More reliable and secure.
Best tools for business
Information overload• Lots of storage: don't worry about quotas• Search built into every application• Labels and threading: new ways to cope
Collaboration is central• Make collaborating as easy as creating• Remove the IT barrier to collaboration
Access anywhere• Mobile versions for applications• Web-based, no VPN and no thumb drive
That just keep getting better
Frequent, small updates• ~2 week release cycle• Easier for users to adjust
Learn from users• Research• Usage analysis
Easy to manage• No server or client upgrades• No data migration• Everyone is on the latest release
Dramatically lower costs
Source: Microsoft Online Services Business Value White Paper (Microsoft, 2009)Source: Should Your Email Live In The Cloud?’ (Ted Schadler, Forrester, 2009)
More reliable and secure
Corporate IT Survey – Messaging & Collaboration, 2008-2009,” The Radicati Group, 2008.
Better uptime than on-premise
Downtime per month (in minutes)
Purpose-built infrastructure• Hundreds of thousands of
identical servers• Custom, hardened Linux OS• Can rapidly update all systems• No third-party security issues
World Class Security• Industry-leading experts• Obfuscation of data at rest• Security reviews for all code
SAS 70 Type II certificationFISMA certification (in progress)
Google's enterprise vision
