the nextgen mro€¦ · the nextgen mro the role of ... intelligent group communication via voice,...
TRANSCRIPT
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The NextGen MROThe role of technology today & in the future
Moderator:
Marty Grier – The Home Depot
Tuesday, May 3, 2016 | 4:30 – 5:30 PM
Maintenance Management Conference | Kansas City, MO | May 3 – 5, 2016
Panel Discussion
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IntroductionsLet’s meet your panel
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Kirk SchiebelhutManager; Service Products & Development
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Harry van SoestbergenDirector; Quality & Operational Excellence
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Tom BurtExecutive Vice President & Chief Operating Officer
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Robert MedinaDirector; Service Center Operations - Savannah
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Colleen BackDirector; Product Management & Business Development
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AGENDA
• Safety
• Quality
• Project Management
• Workforce
• Mobile Support
• Future
• Q&A
DISCUSSION TOPICS
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SAFETYWhat role does technology play in safety?
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Safety
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Reporting Systems
Sources: www.jdasolutions.aero
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Safety
• Reporting
– Web based reporting
• Q-Pulse web based quality and safety management system
• Modeled after FAA programs
– Aviation safety action program (ASAP)
– Web-based aviation technology (WBAT)
• Communication
– Event summary distribution
– NASA’s aviation safety reporting system (ASRS) “Callback”
Reporting and Communication
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SAFETY Near Miss Reporting System
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SAFETY Incident Command System
Intelligent group communication viavoice, text, email or appo First Responder communicationo Emergency weather alertso Facility evacuation
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SAFETY
On-line SDS system
Quick access to Safety Data Sheetsfor all employeeso Safer handling of chemicalso Better access to safety informationo Better access to emergency information
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SAFETY Fall Restraint
Technology
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QUALITYHow are you using technology to insure quality
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QUALITY Electronic Sign-off System
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QUALITY Inspection Templates
• Inspection aids for repeatable, complex tasks
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QUALITY Equipment Removal Tracking
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TOOL CONTROL
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Record Keeping
• 1967 Federal Express operates Falcon 20s
– MRO records are all paper files
• 2016 Falcon 8X enters service
– MRO records are entered and stored electronically
Paper to Digital
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PROJECT MANAGEMENTWhat role does technology play in project management?
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Using Automated PartsVending Machines
4/4/2016 StandardAero Presentation - Confidential and Proprietary
Saves time on floor & ensures stock is in place when needed
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Providing Customers with Hangar Accesswhen Regulations Require Escorts
eEscort – RFID Technology & Cameras Eliminate a Frustration
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PROJECT MANAGEMENT
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Team Coordination
• Shop Floor Management Tool
• Proposal
• Pre-Arrival information
• Facility Capacity
• Project Planning
• Project Status
• Contact information
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Discrepancy ManagementmyDuncan – Customer Portal
• Discrepancy information and approvals
• Project Status
• Costs
• Schedule
• Logbook Entry review
• Available on mobile devices and computers
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Discrepancy ManagementmyDuncan
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MaterialsHandling/Planning
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MaterialsHandling/Planning
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Project Management
• Technology integrates applications to facilitate project management
• Project management control panel
• Progress tracking
Progress Tracking
Calendar Image
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Project Management
• View the Gantt chart for your project
• Manage your project in process
• Review photos and project documents
• Review your billing summary and cost details
• Request a proposal
• Approve a proposal
• Communicate with your CPS - Customer Project Supervisor
• Approve project work orders online
• View recent projects
MyDASProject
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WORKFORCEHow are you using technology to source, train anddevelop your workforce?
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NEXT GEN TECHNICIAN - TRAINING
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Workforce
• Sophisticated airplanes need sophisticated technicians
• Traditional formal training alone is no longer adequate.
• Competencies by job role assessed and delivered by:
– Formal classroom training
– On the job training (OJT)
– eLearning
• Learning Management Systems
– Technology replaces logbooks and training folders
– Schedule, administer, and report training
Training
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WORKFORCE:Retention and Development
Three Keys to Retention:
Great Work Environment
Good Communication
Career Focus
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WORKFORCE:Retention and Development Wellness and Medical Technology
On-site Medical Clinics
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MOBILE SUPPORTHow are you using technology to support your mobilesupport programs?
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Mobile Support: Dispatch
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FAST™
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Mobile Support: Dispatch
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FAST™
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Efficiently Handling EngineAOG Dispatch
4/4/2016 StandardAero Presentation - Confidential and Proprietary
Enables us to answer many customer requests immediately
Track & Manage Tooling
Cust A Cust A Cust A Cust A Cust B Cust B Cust B Cust B
Cust C Cust C Cust C Cust C Cust C Cust D Cust D Cust D Cust D
Right Tooling in the Right Place at the Right Time
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FalconResponse
• Falcon Command Center
– Advanced communication technologies
• Falcon Spares
– Inventory management
• Falcon GoTeams
– Resource availability and communications
• Falcon Airborne Support
Technology Facilitates Coordinated Response
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MOBILE SUPPORTCOMMUNICATION
Rapid Response Teams• Smart phones, laptops,
and hotspots
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NEXT GEN TECHNICIAN - FUTURE
• Hardware to monitor member systems electrical and data signals
• Software to capture, process, analyze, report and transmit data
• Real-time Communication to on-ground support teams
• Over the air updates
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Capture
Transfer Analyze
Report
NEXT GEN TECHNICIAN - FUTURE
• Data enables insight that leads to knowledge; facilitating the right corrective actions
• Securely and wirelessly maintain your aircraft through a suite of servicesutilizing the principles of connectivity, efficiency, confidentiality and mostimportant productivity
– Engine and Aircraft health monitoring
– Database updates – Nav database,Jeppesen eCharts and eMaps
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NEXT GEN TECHNICIAN - FUTURE
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Inflight DiagnosticsFalconBroadcast
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What’s Next
• Mobile devices
• Technical data
• Discrepancy collection
• Work sign-off
• Part ordering
Technology for the Technician
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Technology in the Near Future
Quality – Inspection Procedures
Import/Export of CAMP data and sign-offs
Duncan Aviation Knowledgebase
Project Management
myDuncan portal: Proposals, Invoices
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Future: Diagnostic Services
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MyCMP
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Future
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Mobility
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Vocal Technology for Inspections
4/4/2016 StandardAero Presentation - Confidential and Proprietary
The Next Step in MRO Operations Management
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THANK YOU!