the new normal: everybody’s a leader!
TRANSCRIPT
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The New Normal:Everybody’s A Leader
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Tips For The Webinar
(800) 263-6317
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(800) 263-6317
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Training Industry Webinars
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Your Speaker
Dana Sednek
Manager, Live Online
Interaction Associates
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The Business Drivers
Next Generation Solutions
Habits That Get in the Way
Agenda
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Agenda
The Business Drivers
Next Generation Solutions
Habits That Get in the Way
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Changes Organizations Face
Internally
Driven
Strategy
Structure
Process
Externally
Driven
Markets
Globalization
Virtualization
Demographic Shifts
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Business Drivers: Now and Foreseeable
• Working with people across time zones, generations, and cultures is required to keep up with the pace of innovation and competitive threat.
• Communication technology is opening up opportunities for anytime/anyplace collaboration.
• Management structures are getting flatter – both for business functions and large projects
• More individual contributors are taking on “leadership” roles without the corresponding decision-making authority.
• These contributors are being asked to lead from where they sit
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The Workplace Now
Global Human Capital Trends 2014 & 2015 Deloitte
Forbes Magazine, 2015
Culture and Engagement#1 ISSUE
Employee motivations(and loyalties) have changed
Millennial's are taking over…fast
The office nolonger exists
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Chat
How do you keep your company’s
culture going, when you can’t be
together in the same place?
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Software CompanyCASE1
Accelerate implementation of new leadership skills in a
12,000 person organization that is growing to 20,000
over the next few years
Moving from a
product to a services
company, while
doubling growth in
cloud based
services.
Focus on in-role
and emerging
leaders to grow
leadership from
within
Operationalize 5
leadership principles
that will help get the
company there
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CASE2
Refresh leadership principles for Manager and Director levels
while building leadership capability at the individual
contributor level – across the organization
Shift to a services
company to compete
with new cloud-
based entertainment
providers
Focus on in-role and
emerging leaders to
align leadership from
within, during
continuous & rolling
M&A’s
Increase instructor
reach: wider learning
offerings for
individual
contributors
Entertainment Company
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CASE3
Reduce or eliminate
cost of travel for
face-to-face training.
(Typically 40%+ of
total cost of training.)
Focus on critical
skills for virtual
teamwork, e.g.,
How to:
• Build trust
• Communicate
• Build agreement
Increase just-when-
needed
responsiveness by
building internal
delivery capacity.
Global Manufacturing Company
Increase ability and confidence of global project managers
and mid-level functional managers to lead distributed teams.
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The frame for today
Content
Live Online
Learning
Experience
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Agenda
The Business Drivers
Next Generation Solutions
Habits That Get in the Way
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Next Generation Live Online Approach
• Learner-centered journey
• Co-created experience
• Crowdsourced expertise
• Interactive
• Short format
• First level skills transfer
• Idea syndication
• Input and engagement
Characteristics Applications
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Everyone Talk at Once
• Driven by questions & continuous chatter
• Learning is a personal journey: you can’t
take it all in, nor should you
• Expertise emerges in the collective
conversation
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Everyone Talk at Once
Digital Out vs. Classroom In
• Driven by questions & continuous chatter
• Learning is a personal journey: you can’t
take it all in, nor should you
• Expertise emerges in the collective
conversation
• Open and flexible
• LESS words
• Videos, Webcam, and Text
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Everyone Talk at Once
Digital Out vs. Classroom In
Right Tool: Right Reason
• Driven by questions & continuous chatter
• Learning is a personal journey: you can’t
take it all in, nor should you
• Expertise emerges in the collective
conversation
• Open and flexible
• LESS words
• Videos, Webcam, and Text
• Poll the group, honor the individual
• Strategic: 1st click, 2nd click, 3rd click
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Everyone Talk at Once
Digital Out vs. Classroom In
Right Tool: Right Reason
• Driven by questions & continuous chatter
• Learning is a personal journey: you can’t
take it all in, nor should you
• Expertise emerges in the collective
conversation
• Open and flexible
• LESS words
• Videos, Webcam, and Text
• Poll the group, honor the individual
• Strategic: 1st click, 2nd click, 3rd click
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Software CompanyCASE1
Accelerate implementation of new leadership skills in a
12,000 person organization that is growing to 20,000
over the next few years
Digital Labs
2k in 6 weeks
instead
of 200/year
Live Experience
300 leaders,
delivered regionally
Eliminate or align all
other programs to
the leadership
principles
Next Generation Solution
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CASE2
Augment in-class
learning with
a virtual refresher to
reinforce key
leadership practices
Use those leadership
practices to
develop individual
contributors to lead
from where they sit
Director
onboarding – same
practices applied
at the strategic level
Next Generation Solution
Entertainment Company
Refresh leadership principles for Manager and Director levels
while building leadership capability at the individual
contributor level – across the organization
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CASE3
Develop virtual
instruction and
engagement skills
of internal cadre (it’s
different than face-
to-face training
delivery!)
Seven 2.5 hour VILT
modules to groups
of 16 across three
major time zones –
Americas, EMEA,
and APAC.
Immediate
feedback from
participants for
rapid-cycle content
adjustments and
process
improvement.
Manufacturing Company
Next Generation Solution
Increase ability and confidence of global project managers
and mid-level functional managers to lead distributed teams.
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Agenda
The Business Drivers
Next Generation Solutions
Habits That Get in the Way
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Global Human Capital Trends 2014 & 2015 Deloitte
Forbes Magazine, 2015
Habit 1: Striving for Perfection
• If you build it they will come
• Perfect pilots that never launch
• Overproducing before validating its value
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Chat
How does Striving for Perfection show up in your organization?
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Done is better
than perfect.
Habit 1: Striving for Perfection
• If you build it they will come
• Perfect pilots that never launch
• Overproducing before validating its value
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Habit 2: Classroom vs. Virtual
• Virtual is taking over / replacing classroom
• Virtual doesn’t have the quality of classroom
• Classroom doesn’t have the scale that virtual can offer
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Chat
What other arguments do youhear for/against Virtual (over classroom)?
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Requires a
BOTH/AND Strategy.
Habit 2: Classroom vs. Virtual
• Virtual is taking over / replacing classroom
• Virtual doesn’t have the quality of classroom
• Classroom doesn’t have the scale that virtual can offer
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Habit 3: Adding More Offerings
• If it ain’t broke…
• Create the grocery store cereal isle
• Do more with less
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Chat
What do you wish your organization would STOP offering?
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Less is More:
with more less over time.
Habit 3: Adding More Offerings
• If it ain’t broke…
• Create the grocery store cereal isle
• Do more with less
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Introduction to Interaction Associates
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Upcoming Webinars
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Thank You!
On behalf of TrainingIndustry.com, thanks to:
▸ Today’s speaker: Dana Sednek
▸ Our sponsor:
▸ All of you for attending!
Questions or Comments? Please contact Amanda Longo: