This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

American Express Global Business Travel (“GBT”) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (“American Express”). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express, and are used under limited license.

Responding to their needs

THE MODERN BUSINESS TRAVELLER

Sanghamitra Bose, General Manager, Singapore American Express Global Business Travel

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

Increased Costs

Data

Distribution

1. Technology

New Technology

Modern Traveller

Duty of Care

Traveller Centricity

Sharing Economies

Macro Trends

2. Geo-political

B2B

B2C

3. Consumerisation

THE WORLD AROUND US

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

WHO IS THE MODERN BUSINESS

TRAVELLER?

Hyper-connected

Consumer mindset

Expects personalisation

Demands flexibility

Age agnostic

Singapore-Asia strong ties

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

50% - increase in travellers

reporting safety concerns

25% - increased requests for

safety training

54% - concerns travelling to

the US

PERSONAL SAFETY

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

43% -increase in interest in combining Business and Leisure trips

20% - interest in bringing along a family member

QUALITY OF LIFE

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

Alternative accommodation options

  30% of travel managers have NO plans to include in

policy

FLEXIBILITY & CHOICE

59% of travel managers have NO plans to include in policy

25% of travel managers report increased interest

Alternative ground transportation

56% of travel managers report increased interest

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

They’ve seen traveller enquiries about data security increase 31%

DATA SECURITY

Claim employees allowed to use personal devices for business communication 58%

Say travellers may access public WiFi with their business devices

64%

Travel managers report…

Allow the use of non-purged laptops and devices

47%

This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.

Welcome to better business travel.