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The market place for training courses and learning opportunities

CourseSight – for Industry Bodies, Training Providers, Companies and Individuals

CourseSight is the destination to promote and search for

the best training provision in the UK.

Designed specifically as a portal to present the range of course

options available to people looking to book training, CourseSight

also underpins good practice, rewarding quality delivery from

providers. It encourages industry bodies and their providers to

work together to offer the highest quality courses to the widest

community.

Developed by leading online technology specialist, Reference Point,

the system offers a wealth of benefits to all users: industry bodies,

associations and federations; training providers – large and small;

companies and individuals looking for training.

3 The market place for training and learning opportunities © Reference Point Ltd 2017

For training providers

CourseSight enables you to publish and promote your

courses quickly – whether long or short duration,

delivered face-to-face or as e-learning - and keep your

programmes up-to-date and visible to a large market.

The system handles every aspect of the booking and

management process, including online payment and

relevant learner communications, such as joining

instructions and VAT receipts.

For companies and individuals

CourseSight is the ideal tool to search, book and

manage courses, enabling you to identify the best

supplier for you. CourseSight highlights which training

providers are approved – and by which organisations -

to help you choose the best quality training for your

requirements.

Every stage of the booking journey is covered by

CourseSight – with confirmations, payment and

follow-up all handled for you in one easy system.

For trade associations, federations and industry bodies

CourseSight contains powerful and unique features

making it your first choice for providing a wealth of

industry and sector-specific metrics and analysis. The

system allows you to create your own communities,

managing provider approvals and content to best serve

your membership.

Additional functionality, for those in the construction

sector, enables achievement information from

CourseSight to be passed seamlessly to SkillSight, so that

new qualifications can be surfaced on individuals' CSCS –

and partner - cards and then checked on site. As there

are more than 2.5 million of these smartcards in use,

this is a powerful bonus for our construction customers.

Initially trialled in construction, the system is now available across all sectors.

Why use CourseSight?

“All industries need a competent, skilled and safe workforce. CourseSight provides an innovative and collaborative approach to training, bringing together industry bodies, training providers, companies and individuals, which can only help to improve skills and raise efficiency and effectiveness in the workplace.”

Laura Smith, Communications Director, Build UK


• Creates a trusted single market place to promote

and book training courses and learning

programmes across any sector.

• Both course content and individual providers can

be “approved” by one or more industry bodies,

federations or trade associations. Approval flags

are visible when searches are made and filters can

also be run for “approved” content only.

• Unique linking tools allow companies, providers

and their industry bodies/federations to make

connections. This provides enhanced functionality

as well as the ability to share sector-based trends

and other data.

• Powerful online searching using a range of criteria

enables users to find the courses of greatest

interest and best fit.

• Key word searches and many other filters can be

run such as date, location, learning type, provider

and approval status when looking for courses.

• At-a-glance flags to verify the provider and

approval status.

• Course feedback data is collected automatically

and only from learners that attended training,

enabling prospective course buyers to view and

trust the feedback ratings.

• All sorts of learning can be promoted by

providers, such as NVQs, assessments, short

courses and e-learning.

• Flexible course structure, so that any course can

feature one or more modules, such as practical

and theory elements or NVQ units.

• “Quick copy” functions to enable providers to

create courses and publish them in seconds.

• Training provider profile page for supplementary

information about each provider.

• Supplementary course details can be uploaded as

PDFs by training providers and then read and

downloaded by course bookers.

CourseSight has comprehensive functionality designed to deliver a range of

benefits for industry bodies, training providers, companies and individuals.

Features and Benefits


• Provider icon image is visible during searches to

promote the provider’s own branding.

• Providers can hyperlink from their own website,

enabling them to link their courses to the power of

the CourseSight booking and training management

engine to serve their customers better.

• Private course instances can be created by a

provider that are only visible to one booking

company.

• Providers can offer discounts on the system:

whether to all bookers, to specific groups or even

only one company.

• Companies can book multiple delegates at a time.

• Shopping basket allows the buyer to buy from more

than one provider at a time and still pay in a single

transaction.

• E-commerce allows payment via credit/debit card to

be made securely online (pay on account facilities

also available).

• Relevant communications are instantly generated

and emailed to the booker and delegate, such as

requirements, course summary and VAT receipts.

• Courses appear in the delegate’s own electronic

calendar, using standard .ical files.

• Full cancellation facilities are provided online,

handling automated refunds within the provider’s

stated cancellation terms.

• Course Referral Service enables companies who

haven’t been able to find the course they’re looking

for to publicise their requirement across provider

networks, helping companies find a training

solution and generating new business for providers

at the same time.

• “Book on Behalf Of” functionality allows providers

to process a booking and payment if a customer

calls to phone through a booking.

• Each set of users (companies, training providers

and trade associations/industry bodies) have their

own comprehensive dashboards and home pages

on the portal, tailored to their specific interests.

• Upon course completion, the provider can record

attendance and the outcome.

• For CSCS - and partner scheme - cardholders, their

achievement data can be transferred directly to

SkillSight, so that this outcome can be viewed on

site via the individual’s CSCS smartcard.

• Certificates can be uploaded once achievement is

recorded and mailed directly to the learner.

• Comprehensive pre-defined reports, which are

appropriate for each user role and exportable.

• Learner satisfaction survey is emailed automatically

to all delegates after course attendance and results

are securely collated. Supplementary text

comments are shared only with the provider.

Features and Benefits

New Features Coming Soon

• Employer Satisfaction scores, to give the full “buyer” picture from learners and employers alike.

• Single Sign-On/Federated Access for large employers, using Azure AD, that enables their employees to login using

their usual corporate sign-on.

• Employee Self-Service. CourseSight offers major employers a self-service solution, enabling their staff to search

for and book courses themselves or request courses for approval by their training department.

• Flexible booking form, that allows Training Providers to collect specific information for delegates, such as CSCS

number, Network Rail Sentinel number, NI number etc.

• Industry Body own portal view, allowing a sector or industry body to restrict content visibility only to its own

programmes and providers on its own mini-portal, whilst still using the full power of CourseSight and accessing

the widest possible market.


CourseSight for Training Providers

One of the keys to CourseSight’s success is how it

engages with industry stakeholders.

When developing CourseSight we spoke to industry

leaders to understand the main concerns with UK

training provision across the board. This included

inconsistent course content, inaccurate schedules,

frequent late cancellations and inadequate training

delivery. Working closely with one of the most respected

and innovative bodies in construction, the FIS

(representing the Fit-Out and Interiors sector) and a

group of their providers, we built and launched

CourseSight to address these concerns – and many

others.

We also learned from wider dialogue across sectors that

what all industry bodies wanted was reliable data about

which providers were delivering the most courses, the

best-rated courses, deserved the highest of reputations.

They wanted to know which providers cancelled events

at short notice, titles of courses that their members

looked for that didn’t yield any results, whether

satisfaction data from users correlated with provider

approval status and much more.

CourseSight delivers all of this, allowing industry bodies

to build and optimise their relationships with their

members, as well as their training providers, to provide

benefits across industry.

By adopting CourseSight, a federation, institute or sector

body can ensure the delivery of the best training and

development programmes for its members and the

learner community, using trusted and accurate data

about the quality of provision and reliability of providers.

This enables these organisations to manage their

approval process far more dynamically, supporting and

advising providers who are not hitting the desired

standard.

CourseSight for Industry Bodies



It also creates a fairer, more level playing-field. With

CourseSight, gone are the days when the larger

training providers would win most of the business

because of their size. Equally in the past is the offering

of a multitude of non-existent courses which get

cancelled at the last minute by less-reputable

providers. Instead, on CourseSight, large and smaller

providers may showcase equally, using a range of other

metrics, search and filter criteria to guide buyers to the

best provider for them. A top spot on a search cannot

be bought on CourseSight; it is earned by delivering

high quality training and satisfying customers.

This improves the quality of training in the industry and

in turn, increases levels of competence and skill in the

workforce.

As well as the great potential for a sector body to raise

standards across the provider network, CourseSight

also delivers a wide range of powerful information.

Big data is much talked about and CourseSight really

delivers on this, as the way we structure our

information allows us to segment our results. For

example, we can profile course delivery for a specific

programme, comparing approved and non-approved

providers or content. Equally, we can report on the

number of course places booked from approved

providers where the booking company isn’t a member

of the sector organisation or federation. Because we

manage relationships between the industry body, its

members and providers, we are also able to surface

more details about these activities, while leaving other

metrics at high-level only to ensure compliance with all

data protection legislation.

Another attraction for industry stakeholders is the ease

with which CourseSight can be implemented. Training

providers can be set up, approved easily – even

approved content managed - and relationships

between different user roles are also simple to build

and create.

Then it’s just a matter of the industry bodies using the

powerful reporting functionality in the system to

identify best practice, as well as which providers need

more support and advice on how to improve. A good

example is our analysis on which approved providers

routinely cancel courses at the last minute, letting

their customers down and reducing their options to

look elsewhere – an activity that industry bodies and

trade bodies want to stop.

It is also possible for us to transfer course achievement

data from CourseSight into third party systems. We

already do this between CourseSight and its sister

system, SkillSight, in the construction sector and this is

one of the many reasons that Build UK endorses our

solutions.

Similarly, achievement data could be passed

electronically to other training and competence

management databases.

CourseSight for Industry Bodies

“CourseSight provides a single point of reference for our sector’s training

requirements, and demonstrates FIS delivering added value to our members. FIS

and Reference Point, the developers of CourseSight, have worked with a selected number of trainers as FIS “approved” providers. We strongly believe this simple, cost effective model for accessing, booking and managing training will benefit the wider industry.”

David Frise, Chief Executive, FIS



CourseSight offers Training Providers a host of benefits

and opportunities, regardless of the size of the provider

or their current market presence.

Any UK training provider working to provide effective,

high-quality training or learning experiences should be

on CourseSight.

For smaller companies, CourseSight gives you greater

visibility and the ability to showcase your programmes

alongside larger organisations. You can attract new

clients, win new contracts and compete on a level and

fair playing-field.

For larger providers, even those with a large customer-

base, CourseSight offers you an additional shop-window

– to an ever bigger buying community.

Regardless of the sort of training you deliver – whether

local, regional or national; face to face or e-learning;

short or long programmes – you should be on

CourseSight.

It is very easy to register and start setting up courses on

the system. And because you don’t pay anything unless

we process bookings for you, there is nothing to stop

you getting started and seeing for yourself how effective

CourseSight can be for you.

You might also be approved by one or more of the

sector bodies and federations adopting the system,

which will give you a commercial edge with buyers

looking only to buy training from an approved or

accredited provider.

And regardless of your own company web presence, you

can still make CourseSight work FOR you. You can add

hyperlinks from your own website to your courses on

CourseSight, enabling you to harness the feature-rich

system for handling bookings, payment and

documentation straight from your own website. And

many organisations using CourseSight will not yet be

aware of your company and what it does, therefore

expanding your reach and introducing you to a new

customer-base.




“Many companies, and individuals, are unsure how to locate suitable Training Providers. Having an online portal like CourseSight means courses can be located and booked with ease and managed efficiently”.

Dan Plosky, Managing Director, Now Get Qualified

We also offer a complimentary referral service to all

approved providers, passing you leads when companies

are looking for a course they cannot find on the system.

CourseSight also gives you your own comprehensive

dashboard, enabling you to track the courses being

booked in real-time, revenue generated daily and

feedback from your courses. The system has its own

powerful range of reports that are available at your

finger-tips, as well as a planner so that you have an at-a-

glance view of your activity over the next few days or

weeks.

Also, because most bookings are paid for using

credit/debit cards, the money reaches your account

within a few days, often improving the cash position

within your company and eliminating the need to chase

for payment – although you do always have the option

to offer companies pay on account facilities.

Cancellations made within your agreed terms are also

managed electronically and refunds made, so you don’t

need to handle this.

You can start using CourseSight right now by just following the simple registration process. It’s easy to use and as soon as you add your courses, you’ll be ready to start generating new business.


CourseSight for Companies

CourseSight offers employers peace of mind: searching

across a wide range of providers to find the best course

for you and your staff.

You can browse for a course title, include a wide range

of search filters regarding date, location, provider status

and many more, and then evaluate which providers

returned suit you best.

Satisfaction data is visible and you can be confident that

this will be reliable as we ONLY survey learners (and

their employers) who have attended training booked on

CourseSight.

You can also see whether the provider is approved by

one or more industry bodies and if they are delivering an

accredited course.

Once you have selected the right provider to book with,

CourseSight handles every aspect of the course booking

process, including online payment.

The system also processes cancellations (with automatic

refunds) and substitutions for you.

All documentation is sent out immediately such as

joining instructions and VAT receipts.

When your employees have attended a course, you will

be notified of the outcome and any certificates can be

emailed as soon as they are issued.

In addition, you have your own company dashboard

where you can monitor your bookings, what you’re

spending and with whom, as well as running a range of

other reports.

You have the opportunity to develop relationships with

providers you regularly deal with, and this enables

providers for example to offer you special

arrangements, such as discounts.

Best of all, you have access to the most comprehensive

training shop window, ensuring you get the best

learning outcomes for your employees, to raise their

efficiency, competence and effectiveness.

You can browse courses now but to book training you

will need to register, which only takes a minute or two.


CourseSight for Companies

If you are a larger employer, looking for a course

booking and management solution that enables your

employees to book or request training – whether

internally delivered programmes or from external

providers - CourseSight is the solution here as well.

We can configure CourseSight so that your employees

can sign on using their usual network login (Azure AD).

They can then browse and search for courses and

either book training that your company has pre-

approved or request courses for management sign-off.

You are in control: you can manage which providers

and courses you are happy for your staff to book

directly and still allow them to request other training

they have identified, for their line manager or your in-

house training department’s approval.

This approach uses standard CourseSight functionality

but includes additional configuration and set-up, so

that you can manage what training your direct

employees can book for themselves and what they

need to request. You can define your own delegate

form, collecting additional data from your employees at

the time of booking that is important to your company,

such as cost centre information.

The rest of the booking process - the joining

instructions, email confirmations etc. - works as

standard, giving you all the extra benefits and power of

CourseSight.

For more information about this approach and annual

costs, please contact us directly to discuss your

requirements.

© Reference Point Ltd 2017 RPL_CS_1017

If you are interested in learning more about

CourseSight or one of our other solutions.

+44 (0)1753 279 927

[email protected]

referencepoint.co.uk

For Industry Bodies, Training Providers, Companies and Individuals

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