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TRANSCRIPT
© 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved
The Lightspeed Enterprise™“Improving Situational Awareness, Executive Decision Support, Organizational Transparency”
Jim WatsonDirector, DoD/IC
ServiceNow Solutions Consulting:
Matt McIvor – Manager, Solutions ConsultingTony Funkhouser – Advisory Solutions ConsultantChristian Malone – Advisory Solutions ConsultantDave Erickson – Senior Solutions ConsultantGaine Nazareth– Senior Solutions Consultant
ServiceNow Sales:
Deb Burton - Account Manager ArmyDerek Neal – Account Manager Military IntelKyle McKendrick – Account Manager DOD Agencies
© 2017 ServiceNow All Rights Reserved 2
Agenda: ServiceNow Fort Lee Tech Day• 8:15 AM – 8:30 AM: Keynote - Delivering Lightspeed Enterprise During Transition
• 8:30 AM – 10:00 AM: Customer Presentation - US Army, GCSS-A “Modernizing on ServiceNow”– Global Combat Support System-Army (GCSS-A), one of the major Army ERP programs, will present how they modernized
on ServiceNow.
• 10:00 AM – 10:15 AM Break• 10:15 AM – 11:00 AM: Eliminate Service Outages (Christian Malone)
– Discover how to proactively identify outages and correlate issues on a service health dashboard, reduce alert noise, and automatically orchestrate remediation.
• 11:00 AM – 11:45 AM: Take Control of Projects, Portfolios and Financials (Gaine Nazareth)– Learn how to gain visibility and take action on your project and application portfolios.
• 11:45 AM – 12:00 PM Break
• 12:00 PM – 1:00 PM: Networking Lunch and ITAM/SAM - Take Command of Your Assets (Tony Funkhouser)– Gain better visibility into the entire lifecycle of your hardware and software assets. Leverage a single platform to improve compliance,
increase efficiencies, control costs, lower risks and always remain audit ready.
© 2017 ServiceNow All Rights Reserved 3
is a fast-growing, global company
~6,200 employees
Major sitesSilicon Valley, San Diego, Seattle
Culpepper, MiamiAmsterdam, London Sydney, Israel, India
Strong revenue and growth
$28M $64M$128M
$683M
$1B
’16
$1.39B
‘09
$244M
$425M
‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’17
$1.93B
© 2017 ServiceNow All Rights Reserved 4
Global enterprises in every industry rely on
Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology
© 2017 ServiceNow All Rights Reserved
ServiceNowPlatform
Workflow
ServiceCatalog Knowledge
Base
DeveloperTools
ContextualCollaboration
CMDB
ServicePortal
Subscription & Notification
Reports & Dashboards
ServiceLevels
Orchestration
Performance Forecasting
Predictive Modeling
PeerBenchmarking
Anomaly Detection
Platform
© 2017 ServiceNow All Rights Reserved
Facilities
MarketingLegal
Finance
Change & Release
Incident
Problem
Asset
ServiceNowPlatform
Workflow
ServiceCatalog Knowledge
Base
DeveloperTools
ContextualCollaboration
CMDB
ServicePortal
Subscription & Notification
Reports & Dashboards
ServiceLevels
Orchestration
Performance Forecasting
Predictive Modeling
PeerBenchmarking
Anomaly Detection
Platform
© 2017 ServiceNow All Rights Reserved
Cloud Management
Discovery
HRFacilities
MarketingLegal
Finance
Change & Release
Incident
Problem
FinancialManagement
Risk
Audit
AgileDevelopment
& Test
Demand
Resource
Project& Portfolio
SecurityIncident Response
CustomerService Field
Services
Asset
VulnerabilityResponse
Threat Intelligence
Compliance
Orchestration
ServiceMapping
EventManagement
App Portfolio
Vendor
ServiceNowPlatform
Workflow
ServiceCatalog Knowledge
Base
DeveloperTools
ContextualCollaboration
CMDB
ServicePortal
Subscription & Notification
Reports & Dashboards
ServiceLevels
Orchestration
Performance Forecasting
Predictive Modeling
PeerBenchmarking
Anomaly Detection
Cyber SecurityImproved DoD VisibilityDecrease Response TimeAdaptive Security ProcessImproved Security
User ServicesAs-a-Services DeliveryImprove Command ResilienceAutomating SW-defined Network
CIOUnify IT GovernanceStreamline CIO ComplianceEnsure FIAR ComplianceDelver Portfolio Management
Business ServicesLess Custom, More ConfigurationLeverage Commercial CloudKeep Capability CurrencyLeverage Shared ServicesAgile/DevOps Underway
Datacenter ModernizationImproved Systems AgilityDeliver Shared ServicesIncrease Speed of DeliveryImproved Security
Platform
© 2017 ServiceNow All Rights Reserved 8© 2017 ServiceNow All Rights Reserved
Chief of Staff
• Tasker Management
• Distinguished Visitors
• Ceremony Event Mgt
• Conference Event Mgt
• Congressional Inquires
• Questions for the record
1 - Personnel
• In/Out Process/SRP• Personnel Tracking• Awards &
Decorations• Evaluation Reports• Education/Certifi-
cations• FOIA Requests• Joint Manning
Document• Personnel Actions
Processing & Mgt• Retention
Operations
2 - Intelligence
• RFI’s• PIR Mgt• Asset Tracking• Intelligence
Dissemination• Coordinating
Intelligence Req’ts• Physical Security
Mgt
3 - Operations
• Individual and Collective Training Mgt
• Training Resource Mgt
• Integrated Master Schedule (PPM)
• Unit Readiness Reporting
• Information Collection Plan
• Resource Allocation
4- Logistics
• Asset Mgt• Equipment Readiness
Status• Maintenance
Timelines• Resource Availability• Transportation
Coordination• Contracting
Requirements• External Spt
Coordination• Facilities Mgt
5- Plans
• Coordinating & • Synchronizing • warfighting
functions
6- CIO/G6
• ITSM• Service Mapping• Trouble Tickets• HW/SW Asset
Mgt• Cloud Mgt• IT Cost Analysis• Continuous
monitoring• Insider Threat
Recruiting
• Lead Generation• Marketing Portal• Recruiter
Workforce Mgt• Lease Mgt
8 – Programs & Resources
• Contract Mgt• Budgets• Requirements
(Demand Mgt)• Auditing• Vendor Mgt• KM
Other
• Investigation/Case Mgt (IG, JAG, Military Police)
• Access Requests• FRG Portal• Domain Portfolio Mgt• CMOC Coordination
(CA)• Alerts & Notification• Foreign Military Sales
Defense Invest Once, Deploy Multiple ApplicationsPlatform
© 2017 ServiceNow All Rights Reserved 9© 2017 ServiceNow All Rights Reserved
Next Up…
Customer Presentation –
US Army, GCSS-A “Modernizing on ServiceNow”Global Combat Support System-Army (GCSS-A), one of the major Army ERP programs, will present how they modernized on ServiceNow.
© 2017 ServiceNow All Rights Reserved 10© 2017 ServiceNow All Rights Reserved
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