All of us admire the tremendous

skill, teamwork and focus displayed by

operations people at airlines

and airports across America

on September 11th, 2001. In

the midst of a living nightmare,

they brought hundreds of air-

craft and tens of thousands of

people to safe landings – in less

time than any of us thought

possible. And they managed to

do it without incident. It was a

remarkable, totally unrehearsed

performance.

That achievement demon-

strated a number of strengths that

will be very important in the months

ahead. Today the air industry is

equipped with highly reliable

systems and equipment; all of it operated

by superbly capable people who view their

work as a major responsibility to society.

That's an incredibly strong foundation we

can build on to create an even better air

system than we had before.

There is really no option. The movement

of goods by air is the master link in the

global supply chain – the primary facilitator

of global trade and economic growth.

We, in the industry, face tough

challenges. Potentially disruptive new

developments continue to unfold. We are

forced every day to schedule operations and

plan strategy in a climate of great uncertainty.

We hope you find us meeting those

challenges. But we must collaborate even

more with each other to successfully over-

come whatever the future might unravel.

There are five critical areas where

UPS and businesses can take actions

to revitalize the flow of international

commerce:

1. Fine-tune strategies and contingency

plans to protect against threats to

time-sensitivity.

In today’s global business world, time is

measured not just in speed, but in

precision. Many businesses have already

modified Just-In-Time strategies by con-

solidating their inventory locations. We

can go further by applying our logistics

expertise to help customers identify

alternative shipment transportation modes

and create multiple scenarios for moving

goods.

When U.S. airspace was shut down on

September 11, UPS was able to divert air

volume to ground operations seamlessly,

in many cases without delay, because

an information-driven operations network

enabled communication and coordination

among multiple modes of transport.

Successful commerce is all about

managing time and cost. We have the tools

and knowledge to help our customers

work around these latest challenges to

productivity, cost and time-sensitivity;

together we can use them even more

effectively.

2. Develop business practices that

foster deeper relationships.

Creating closer relationships with business

partners where information is shared

and integrated electronically could save

businesses worldwide an estimated $1.6

trillion dollars in 2002. Achieving that kind

of efficiency, however, will require some

changing attitudes. It's about trust: How

much are you willing to trust your business

partners? That's been a barrier in the past,

but now we have an opportunity to take it

down. Trust is never easy to earn, yet it's

easier when business benefits become

clear. Multinational companies accustomed

to “going it alone” are learning they are

better off entrusting their supply chain

functions and non-core activities to other

companies with specific expertise. Clearly,

time and trust are the new currencies

of commerce. Those who believe in them,

and empower them, will prosper in the

times ahead.

Continued on page 2

ENG/GEN

New Rates for 2002 On February 4, UPS’ annual

published rate increase comes into

effect. Consistent, tight cost control

has helped us keep our overall rate

increases marginal, ensuring our

prices remain competitive. However,

rising costs to serve has made

an increase necessary on certain

services and destinations.

There are a variety of ways for

you to find out more about the new

published rates and calculate the

cost of your shipments:

1. Our website www.ups.com offers

you the possibility to look up precise

costs for shipments on any service level

to any destination using the UPS Quick

Cost Calculator located via the Rates

icon. The Tariff Guide, in the same area,

gives you the option to either view or

download complete tables of UPS

published rates. You can also order a

complementary copy of our published

UPS Service and Tariff Guide in this

section of the website.

2. Customers using our electronic

shipping systems – UPS Internet Shipping

and/or UPS OnLine™ WorldShip™ – have

the ability to look up the latest published

costs as shipments are processed.

3. Your UPS call centre can also give you

full detail of costs for any shipments or

provide a copy of our latest UPS Service

and Tariff Guide.

Since UPS was established in 1907,

we’ve seen a lot of changes in the world

and have consistently risen to these

challenges, expanding and sharpening

our services so our customers can do

the same. This year is no exception.

Our unrivalled range of time-definite,

money-back guaranteed and scheduled

delivery services, all managed by one

company, means that we can offer you

the opportunity to balance economy

against speed, whatever your desti-

nation. What’s more, we are regularly

expanding our services to serve your

needs and create additional benefits

to add value to your own shipping

processes and customer service.

UPS’ fuel surcharge was lowered

in December by 40% from 1.25% to

0.75% as we moved to an index-based

surcharge. This will enable us to res-

pond faster to fuel price fluctuations and

help customers realise savings more

quickly when fuel prices decline.

Information on the fuel surcharge

and index can be found on your country

page at www.ups.com or you can call

for more information.

A Stress Test for Global BusinessUPS’ worldwide Chairman and CEO, Mike Eskew, shares his thoughts on how the post-September 11th business

climate calls for some new approaches, if a sense of normality in the business world is going to be achieved.

It’s a fact of life: during transporta-

tion all shipments are subject to a

certain amount of vibration and stress

– it’s unavoidable. Both the shipper

and UPS have a responsibility to do

as much as possible to prevent

shipments being damaged on their

journey.

Continued on back page

Good packaging means secure handlingWorking together, we can reduce the risk of packages being damaged.

T h e l a t e s t n e w s a n d v i e w s f r o m U P S – W i n t e r 2 0 0 2w w w . u p s . c o m

Inside StoryUPS Europe Business MonitorWhere will the euro run smoothest? See p2 for a preview.

UPS OnLine™ WorldShip™The latest version is now available andrecommended on p3.

Tapestries to Los AngelesExporting a European tradition on p4.

Good packaging techniquesSee p4 for a guide to best practice.

InBrief

More euro confidencefrom Europe’s topbusiness leadersAccording to the latest findings

of the UPS Europe Business Monitor,

Europe’s top business leaders

predict that Germany (49%) will best

manage the roll out of the euro, with

France (12%) and the Netherlands

(9%) in next best positions. Italy and

Greece are perceived to be the

countries least likely to be successful.

In fact, 17% of the Italians voted

themselves as the country likely to

do the least best job and Belgium

receives the accolade for gaining

least nominations for either category.

This most recent wave of

research also revealed a decrease

in scepticism about the euro’s ability

to displace the dollar as the

most important international reserve

currency, with 45% in doubt this

would ever happen opposed to 50%

in 2000. More than half (51%) think

it will happen at some point in time.

Not surprisingly, the UK is the most

sceptical (42%) and France (67%) the

most positive. Only Belgium and the

Netherlands were more sceptical

than the year before.

For those hungry to see the

changing views and expectations

of Europe’s top business leaders,

the most recent survey and all pre-

vious survey results can be found

at www.ebm.ups.com from February

2002 or for a printed version, just

email us at tellus@upsforum.com.

UPS on the Net

UPS Internet Shipping –it’s more than just a time-saving toolIf you are still preparing your shipping paperwork manually, then you’re definitely working too hard. If you spend time tracking packages for your colleagues or customers,

there is an easier way. And if giving your customers a heads-up about their shipment before it reaches them seems a nice idea, then help is at hand.

If you have a computer and an

Internet connection, we have the answer:

UPS Internet Shipping.

Accessible directly from www.ups.com,

UPS Internet Shipping lets you manage all

parts of the shipping process directly from

your computer.

Save time preparing shipment

paperwork electronically from your

desk, at home or on the road.

Send an email notification in ad-

vance to your customers, which can

include personalised order details

and tracking numbers so they can track the

shipment’s progress (so you don’t have to).

Save time with a 300-name personal

address book so you can access frequently

used addresses with one click.

Track packages and access

digital images of the recipient’s

signature for the ultimate proof-

of-delivery

Use the shipment history facility to

store up to 90 days of shipping

details that can be reviewed or

tracked by simply clicking on the

tracking number – so no need to re-key

each time you want an update.

Charge the shipping costs to your UPS

account or even your credit card – if you

don’t have a UPS account set up or if you

don’t want to use your company account

number. And because this means the

shipments are “prepaid” you can also drop

them off, at your convenience, at a UPS

Express shop, facility or with a driver.

Just imagine the difference

UPS Internet Shipping can make to

the things you do every day.

All you need to do is go to your country

page at www.ups.com and click on the

SHIP icon to login. In no time you’ll find

every aspect of preparing, sending and

tracking

shipments faster and

easier than before – and

because your key details such as account

number and address remain stored, you

can ship to regular destinations in just two

clicks of a mouse. Or you can even reduce

your workload by having your colleagues

take care of their shipment preparation and

online tracking themselves.

And to be honest, there are benefits

for us too.

The more customers that use our

electronic shipping solutions, such as

Internet Shipping, to prepare their paper-

work the better our operations work…and

the smoother journey your package has.

UPS Internet Shipping creates shipping

documentation directly from your desktop,

which you can print out. This contains

barcodes, which incorporate all your critical

shipping information. We call shipments

which are prepared in this way “smart”

packages because when they reach our

sorting facilities, they more or less sort

themselves, with little need for human

intervention (or error).

Overhead scanners in our automated

hubs read the data from the barcode on

your package and automatically sort it.

With barcode labels there is no need for

us to re-key information or no room for

the mis-reading of handwriting, because the

information in our systems is the precise

information you provided.

Data about your shipment for customs

clearance purposes, etc. is already sent

ahead, so pre-clearance of your shipment

starts before it’s even close to its des-

tination. And the “shipment notification”

feature on UPS Internet Shipping means

you can also forward order information and

tracking details about your shipment auto-

matically to your customers in advance of

its arrival.

Is this for me?

If you are not a high volume shipper,

if you have multiple employees preparing

shipments in your company or if the

aspect of being able to ship from work,

home or on the road is appealing, you

should be using UPS Internet Shipping. If

you have any questions about this service,

contact your UPS call centre or email us at

tellus@upsforum.com.

A Stress Test for Global Business cont’d3. Invest in and make use of

technologies that provide greater

shipment visibility and a better

information flow.

By “visibility”, we mean providing

more information about shipment data –

literally making everything about a given

shipment easier to see. Creating shipping

documentation and data electronically

assists in this process. And we have tools

to help you do this, easily. Our shipping

solutions and web-based applications,

available for free, can illuminate shipment

data, from order entry through to

fulfilment.

This opens the door to customs

pre-alerts that provide greater visibility

about the relationship between the shipper

and receiver, as well as the shipment itself,

so we can speed the movement of your

shipments while assuring governments that

their border interests are protected. The

better the visibility, the faster and safer

commerce can move forward.

4. Improve the safety and efficiency of

the transportation infrastructure.

Crisis-driven cooperation among

business partners, local, regional and

national governments and industry groups

has already resulted in some progress.

Over the long term, it will require more

collaboration on best practices among

business partners, customs officials, airport

authorities and law enforcement agencies.

But it would be wrong to see this strictly

as a drain on resources. Safer commerce

is more efficient commerce because infra-

structure and operations improvements

ultimately accelerate the flow of commerce.

5. Whatever your company size, work to

address issues of service performance

and sustainability.

Small businesses comprise the bulk

of most western economies. They need

and expect the same level of service

performance as the larger industry leaders,

but they also need supply chain solutions

that match their scale. These days many

companies are finding capital difficult to

obtain, so they have put their expansion

plans on hold. UPS can help provide

services that can reduce the financial risk of

exporting as well as offer scaled down

supply chain solutions. Businesses should

not hold back, but seek the expertise to

meet their distribution and supply chain

needs and then we can all kick-start global

commerce sooner rather than later.

Conclusion

Taking action in these five areas

serves a larger purpose: getting back to

normal, albeit a different kind of “normal”

than we experienced in the past. That means

taking risks and pursuing opportunities,

creating new solutions to business

problems and applying the lessons of

experience, sometimes-bitter experience,

to build a stronger market place. The

immediate goal is a more secure, efficient

supply chain. The long-term reward will be

a renewal of economic growth throughout

the world.

Mike Eskew began his UPS career in

1972, in the Indiana District Industrial

Engineering (I.E.) department in the

U.S. Prior to taking up the position

of Chairman and CEO this January,

Eskew was Vice Chairman and

Executive Vice President, responsible

for strategic planning, information ser-

vices, corporate development, mergers

and acquisitions and UPS Logistics

Group. Jim Kelly, former Chairman and

CEO, retired on 2 January, after 37

years with the company.

SHIP

www.ups.com

Service Focus

UPS Cash-On-Delivery serviceHave you tried our Cash-on-Delivery (C.O.D.) service yet? Now available across Europe, we can not only deliver your

shipments to every postcode, we can also help you collect the payment for them.This February, the latest version of our

shipping software UPS OnLine WorldShip

4.0 becomes available, containing a

number of enhancements and making

new services accessible. Read on if

you don’t use any UPS shipping

solution to create your shipping

documentation or if you are a current

user of UPS OnLine WorldShip.

? Why should I be interested in

UPS OnLine WorldShip?

a If you are not using UPS Internet

Shipping or UPS OnLine WorldShip, then

you are probably working too hard when

preparing your shipments. Now is a great

time to move over to a free shipping

solution, which you can install on your own

PC or in a LAN environment – if there are

multiple staff that ship by UPS in your

company.

UPS OnLine WorldShip prepares all

the necessary documentation and labels

for your shipments and this information can

be communicated directly to our data

systems, speeding the flow and accuracy

of your shipment information. If it is useful

for you, UPS OnLine WorldShip can run in a

LAN environment, so shipping information

can be accessed and shared across your

organisation simultaneously.

For example, your customer service

department can immediately have access

to all shipping data including current

tracking details, while your accounts

department can easily allocate shipping

costs by function or cost codes and your

mailroom staff can prepare all shipment

documentation electronically – all at once.

UPS OnLine WorldShip also offers the

only access channel to some key new ser-

vice offerings from UPS, such as our unique

suite of Return services. Here you can

email or organise Return labels to be taken

to your customer to make it easy for them to

return goods as well as track the whole pro-

cess via your UPS OnLine WorldShip software.

? Why should I upgrade to version 4.0?

a Customers still using

versions 3.0 and 3.5 should

upgrade to this latest version

for a number of reasons:

1) There are many new

UPS services that are not

accessible unless you

have the 4.0 version of

UPS OnLine WorldShip

installed.

2) Each upgrade also

includes improvements to

the software and how

it works, so you could

be working much harder

than you need to and

missing out on some of the great new

enhancements we have made.

3) Now is a good time to upgrade as

you can still move over to this latest

version and maintain all the shipment

history records and files you have stored

with your current version. Such easy

transferring of saved data will become

more difficult with versions after 4.0.

We will be sending the upgraded

version of the software to all customers

who have UPS OnLine WorldShip installed

in the coming weeks.

? How do I know what version I am

using?

a You can find out which version you have

by clicking on “About UPS OnLine WorldShip”

on the Help menu. This will tell you which

version you are using.

? What’s new with this latest version?

a Here are just some of the enhance-

ments in the 4.0 software version:

• We have incorporated UPS’ new

Cash-on-Delivery service, which is only

accessible via this latest version. It means

you can select UPS to not only deliver your

goods, but also collect the full cost of them,

on your behalf.

• All UPS services in Europe are now

available as options for UPS Return

services in this version.

• Additional language options for UPS

Electronic Return Label now also include

Dutch, Danish, Finnish and Swedish.

• The service UPS Express NA1 becomes

an option for customers in postcode areas

that can take advantage of this fast, next

business day US service.

? If I have a 3.0/3.5 version of

UPS OnLine WorldShip do I still need

to upgrade?

a We would recommend everyone

upgrades to this latest version to benefit

from some of the smaller application

changes that make using the software even

easier. In addition to that, the services

mentioned above are new, so are not

available through previous versions.

? How do I upgrade to version 4.0?

a If you are using UPS OnLine WorldShip

3.0 or 3.5 already, we will automatically

send you this latest version. If you are

using an older version, you should request

a free copy through the Help Desk or

email us at tellus@upsforum.com. We

will send you the new version which you or

your IT department can install. You will still

be able to maintain data and settings/

defaults saved via your current version. In

the case of any questions during instal-

lation, we have a Help Desk available to

you. The number is in your instruction

manual.

? When is the next upgrade planned

and why are these necessary?

a The next upgrade is planned for

February 2003. The upgrades are neces-

sary so we can make new services and

systems enhancements available to you.

We have a Help Desk to make the

transition to a new version as easy as

possible, so do call if you have any

questions or concerns.

Attention all users of UPS OnLine™ WorldShip™UPS OnLine WorldShip upgrade

DIAD – with a UPS driver near youEver wondered what those mini computer gadgets carried by your UPS driver do? Well, they are DIADs (Delivery Information

Acquisition Devices) and they put a significant amount of computing power into the hands of our drivers.

This innocuous device, designed by

UPS, set the benchmark for tracking and

tracing capabilities in our industry and was

first introduced in the ’90s. Equipped with a

built in scanner and an electronic pad for

signature capture, DIAD enables our drivers

to record delivery information electronically

at the point of delivery and immediately

upload it to UPS’ mainframe.

Not only does this help us be more

efficient, but it also provides direct

customer benefits for you. Detailed

shipment delivery information is available,

fast…and what’s more, you can call up

a digitised signature of the recipient via

www.ups.com. We use this information

to feed our technology services such as

UPS OnLine Tracking, UPS Signature Tracking

and our UPS OnLine™ Tools.

Customers can make good use of this

information, for example, if there are invoice

disputes. Full proof of delivery information,

including a digital image of the recipient’s

signature, can help you prove to your

customers that they have indeed received

the goods sent which can help you reduce

days sales outstanding.

And like all good things, there is a sequel.

The next generation, known as the DIAD III,

rolled out across Europe last year. It contains

increased memory and a faster processor

and a larger area for signature capture. The

shape’s pretty quirky too, so keep an eye out!

Not a lot of people know this...

We operate the largest private Db2

database in the world and store 170

terabytes of data – 50 percent of which is

devoted to package information. And by

noon... on any given workday...we upload

more package information than all of our

competitors worldwide combined.

How does it work? By seamlessly

linking the flow of goods, information

and funds, we can make this process

work simply for you:

1) You receive an order from a customer.

2) You prepare it for UPS using our ship-

ping software UPS OnLine WorldShip or

via a host-to-host system. This means

we have all the information about your

shipment as well as the amount for

collection.

3) UPS collects the package from you,

delivers it to your customer and collects

payment in cash or company cheque at

the same time. We will make up to three

attempts to deliver the goods and

collect payment.

4) UPS promptly transfers the total C.O.D.

amount directly to your bank account

and invoices you for 1% of the value of

the goods.

Added benefits:

� You can sell to new customers or those

with a poor credit rating, in the

knowledge that your goods won’t be

released without payment.

� This option can reduce the likelihood of

you losing a sale from online customers

who are not comfortable paying for

goods up front or who are nervous

about providing credit card details over

the Internet.

� You can provide additional customer

service by using the free Ship Notification

function on UPS OnLine WorldShip.

An automatic email can be sent to your

customer as you process the UPS

shipping documentation. This pre-alerts

them of the amount they need to have

ready for the UPS driver and the tracking

number of the shipment, so they know

you have processed their order and

when it will arrive.

� With UPS OnLine™ Tracking and

UPS Signature Tracking™ you can follow

the process every step of the way.

Here are some examples of companies

taking advantage of the UPS C.O.D.

service, exporting across Europe,

without risk:

Parts CE Sweden supplies parts for TVs

and stereos to retailers across the Nordics

using UPS Express and UPS Standard

services. They use UPS C.O.D. to improve

the speed and efficiency of their business

processes and have significantly reduced

their days sales outstanding.

www.sunoptic.com in Aalst, Belgium use

the service to fulfill orders from their

website. They send spectacles and optical

lenses to retail clients across France by

UPS Express Saver and UPS Standard

services. The benefit of UPS C.O.D. has

been the elimination of the risk of bad debt

and time spent chasing invoice payments.

Armeria Álvarez in La Coruña, Spain, uses

the service to fulfill orders from their

products catalogue and website. They send

sports and leisure equipment across

Europe. They decided to use UPS C.O.D in

response to customer demand and it

worked so well that they have decided to use

it domestically as well.

All UPS service combinations are

available with UPS C.O.D so you can

balance speed with economy.

UPS Express Plus – time-definite next

business day delivery across Europe

by 8:30 am covered with a free money-

back service guarantee

UPS Express – time-definite next

business day delivery across Europe

by 10:30am covered with a free

money-back service guarantee

UPS Express Saver – time-definite

delivery across the EU by noon

covered with a free money-back

service guarantee.

UPS Standard – fast, economical and

dependable delivery for less urgent

shipments across the EU where you can

schedule the day they will arrive.

UPS Expedited – Dependable delivery

for markets outside the EU, where

you can plan the day of delivery for less-

urgent shipments with confidence.

Time in transit can vary according to your

location, so to check precise details click

on the UPS Transit Times icon on your

country page at www.ups.com or call your

UPS call centre.

? What does UPS do to prevent packages

being damaged?

a At UPS we deliver over 13 million packages

and documents every day, so you can

imagine we have to work very hard to make

sure that each shipment is treated in a manner

that will ensure it won’t be damaged. We do

this in a number of ways:

Training – our drivers and package handlers

all receive special and regular

training in safe handling pro-

cedures, not only for their own

well-being and to ensure we

comply with all appropriate regulations, but

also in order to ensure packages are

moved, lifted and handled properly.

Technology – UPS invests over $1 billion

a year in technology, a large part

of this investment is in barcode

and scanning technology that en-

ables us to capture all necessary

information about each package electronic-

ally so we have more “smart” packages

which can almost move themselves.

Automated sorting facilities – our hubs

around the world are equipped

with scanners and sorting

systems that reduce the need for

manual handling of shipments.

Packages spend the majority of their

journey completely untouched by human

hands.

Loading – we have developed proper

methods for loading vehicles

and air containers with large

numbers of packages in a way

that the weight of each is evenly

spread and doesn’t cause any individual

shipments to be crushed or squashed

due to the weight of others. It’s almost

an artform.

Specially designed package cars – our

package cars are equipped with

shelving inside so not only are

packages loaded in sequential

order to help the driver be more

efficient, they’re stacked safely too.

Accountability – we create detailed reports

and statistics on damages and

claims, so we can identify

any weak areas in our operations

and take steps to make

necessary improvements.

Cost – we have a significant financial

interest to ensure good service

and reduce our liabilities for

claims. Any claim erodes our

revenues, so it’s as important to

us as it is to you.

? Do I have any responsibility in

preventing damaged packages?

a Yes. No matter how well you have built your

product, it is important that your packaging

is adequate enough to protect it, or you run

the risk of en-route damage. UPS is only

liable to compensate customers for

damaged shipments, if the product itself

was adequately packaged internally and

externally in the first place.

? How can I help reduce the risk of

damage?

a Some simple measures in advance can

save time, money and labour later. Here are

a few tips to get you started:

1. Outer packaging. Always use good quality

new packaging, strong enough to support

the contents and able to be stacked with

other boxes. Make sure the box is large

enough to allow for the addition of

protective cushioning and remove any

labels or other shipment markings from the

box. Box certification markings can also

help you choose boxes, which suit the

weight they need to contain.

2. Cushioning. Use cushioning that will

prevent the product from moving during

transportation. Fragile and sensitive items

should be wrapped individually and

protected with firm cushioning on all sides

instead of loose filling.

3. Sealing. Packages should be taped shut

securely with strong tape designed for

shipping. Do not use string or paper wrap-

ping. Address and shipping labels should

be on the top surface of the box (“top” being

largest flat surface area) Never put labels on

seams, closures or on the sealing tape. For

added protection, place a duplicate address

label inside the package. Invoice documen-

tation should be enclosed in our free

pouches with the self-adhesive flap closed.

? Can I get any help or advice from UPS

on suitable packaging?

a UPS has a package testing and development

facility for customers shipping large volumes

of products requiring extra packaging pro-

tection. Our facility can advise on adequate

packaging through simulation tests and

analysis. Customers with special packaging

requirements can contact UPS for advice.

? What should I do if my shipment arrives

damaged?

a You should call UPS immediately and have

details of your account number, tracking

number and details of the shipment to

hand. You must instruct whoever has the

damaged shipment that they must keep the

packaging, so we are able to inspect it if

necessary. Once you have called us, you

will be issued with a claim number and your

claim will be processed and settled in

accordance with our Terms and Conditions

of Carriage, if UPS is liable for the damage.

? How can I protect myself against the risk?

a Besides undertaking appropriate pack-

aging steps, UPS provides customers a

facility to obtain a greater limit of liability for

their shipment over and above that which is

already provided by UPS under its Terms

and Conditions of Carriage and/or covered

by Convention Rules or mandatory national

law. You can do this by simply declaring

a higher value on the UPS shipping

documentation. There is a small surcharge

for obtaining this greater limit. This can

protect you from financial consequences

on the rare occasion that a package

is damaged.

International Holidays Winter 2002Good packaging means secure handling cont’d

APRIL

1stEaster Monday, observed in predominantlyChristian countries

4thIndependence Day, Senegal

9thDay of Valor, Philippines

23rdChildren’s Day, Turkey

25th1st Day of Summer, IcelandLiberation Day, ItalyLiberation Day, PortugalANZAC Day, Australia,New Zealand, Cook Islands,Tonga and Western Samoa

29thGreenery day (Midori-no-hi),Japan

30thQueen’s Day, The Netherlands

FEBRUARY5th

Anniversary of the Constitution,Mexico

6thWaitangi Day, New Zealand

8thCulture Day, Slovenia

9thSt Maroon’s Day, Lebanon

11thYouth Day, Cameroon

12th-14th

Chinese New Year,China, Singapore

18thPresidents’ Day, United States

19thNational Democracy Day,Nepal

22ndIndependence Day, St Lucia

23rdEid Al Adha, observed inpredominantly Islamic countries

26thPurim, Israel

MARCH5th

Custom Chief’s Day, Vanuatu

8thInternational Women’s DayMany countries including Russia, Vietnam, Azerbaijan,Congo and Nepal

11thDia de los Maestros, Panama

14thConstitution day, Andorra

19thSan José Day, Spain

21stYouth Day, TunisiaHuman Rights Day, South AfricaIndependence Day, Namibia

25thIndependence Day, Greece

28thConstitution Day, Serbia

29thMemorial Day, MadagascarGood Friday, observed inpredominantly Christiancountries

Please note: this list is not exhaustive. It represents a sample of smaller and bigger, religious and non-religious holidays that are observed aroundthe globe. For a complete picture, visit The Worlwide Holiday & Festival Site (www.holidayfestival.com).

American artist John Nava was

selected from 350 candidates, to create

the acoustic textile artwork depicting

“The Communion of Saints” – a

procession of over 300 saints for the

new Cathedral. But it was Flanders

Tapestries that brought these poignant

drawings to life, specially woven in

Belgium combining custom weaving

craftsmanship and digital technology.

The population in Los Angeles alone is

similar to that of Belgium and its multi

cultural diversity is represented through the

images of saints on the tapestries, with

each ethnic group asked to choose a

saint from their country of origin. The

cathedral is now the largest in North

America, with room for over 3,000 people.

It replaces one heavily damaged in the last

earthquake and has been built to allow

the structure to withstand a major seismic

movement.

57 tapestries were created, all 2 metres

wide and between 4 to 17 metres tall,

woven in Wielsbeke, West Flanders, using

computer technology and traditional

weaving and artistry. Textile samples from

American companies had failed to deliver

the colour and weave definition to do justice

to the images, so Nava had looked to

Europe for a solution.

The tapestries can now be seen

hanging in the Los Angeles Cathedral,

delivered safely to their new home with the

compliments of UPS.

Exporting European TraditionWhen the Archdiocese of Los Angeles was looking to commission an enormous series of tapestries for the nave of the new

Cathedral of Our Lady of the Angels, the legacy of tradition and advances in technology became intertwined.

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