The Keys to CalFresh Outreach

DatePresenter NamePresenter Organization

California’s CalFresh Outreach Program

• History of CalFresh Outreach• Need• Participation Rate• Funding Process and Mechanism• Roles and Responsibilities• Accomplishments

Outreach Worker Preparation

• Build Client Confidence• Make a Good First Impression• Demonstrate Self-Confidence• Gather Information• Use Effective Communication Skills• Maintain Confidentiality• Get a Release of Information

Outreach Worker Preparation

• Find an Outreach Mentor• Be Culturally Competent• Refer to Frequently Asked

Questions• Use Media Talking Points• Help to Overcome Myths• Be Prepared and Be Successful

Outreach Activities• CalFresh Information Line• Events

– health fairs, schools, retailers• Locations

– community clinics, faith-based agencies, farmer’s markets, family resource centers, food distribution sites, grocery stores, schools, senior centers, shelters, WIC offices

Outreach Activities

• How to Partner• Partnership Agreements• Household Outreach• Building and Sustaining a

Relationship with Your CalFresh Office

• Media Materials• Evaluation

Eligibility Basics

• Who Is Eligible for CalFresh?• Definition of a Household• Categorical Eligibility• Resource Limits

Allowable Deductions• Earned Income Deduction• Standard Deduction• Dependent Care Deduction• Homeless Shelter Deduction• Excess Shelter Deduction• Utility Deduction (SUA, LIHEAP,

LUA, TUA)• Medical Deduction

Prescreening Core Concepts• Disabled Definition

• Gross Monthly Income• Household Size• Households with Members 60+ or

Disability• Income, Deduction and Proration• Mixed Citizenship Status Household• Net Monthly Income• Senior, SSI/SSP

Application Process Overview

• Client Confidentiality• Basic Prescreening Flowchart• Expedited Service• Calculating Income, Deductions

and Prorating• Electronic Prescreening Tools for

Outreach Workers• Applicant Rights and

Responsibilities

Application Process Steps

Steps in the Application Process• Step 1: Application• Step 2: Eligibility Determination• Step 3: Maintenance

Application Process: Step 1

• Clients Submits and Application• County Registers Application• County Assigns Application• Eligibility Worker Conducts

Interview• Application is Verified• Eligibility Determination

Application Process: Step 2

• Eligibility Determination• Appeals Process

Application Process: Step 3

• Maintenance• Recertification• Resources

Maintaining Benefits• Change Reporting Households• Quarterly to Semi-Annual

Reporting• Grace Period• Recertification Process• Recertification Interviews• Benefit Expiration• Retention Issues• Inter-County Transfers and ICT

Process

Outreach Resources

• CalFresh Outreach Toolkit• CalFresh Outreach Basics Video

Contact Information

Presenter Name, Title Organization Name Phone Email address