the it professional outlook: where will we go from here? chart your course: sourcing the global...
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The IT Professional Outlook: Where Will We Go From Here?
Chart Your Course:Sourcing the Global Workforce
Diane MorelloVP Research
Gartner Inc.May 24, 2005Marquette University, SIM Wisconsin
2© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
The IT Professional Outlook:Strategic Planning Assumptions
By 2010, six out of 10 people affiliated with the IT organization will assume business-facing roles around information, process and relationships (0.7 probability).
Through 2010, 30 percent of top technology performerswill migrate to IT vendors and IT service providers (0.8 probability).
By 2010, IT organizations in midsize and large companies will be at least one-third smaller than they were in 2000(0.7 probability).
By 2010, 10 percent to 15 percent of IT professionals will drop out of the IT occupation (0.7 probability).
3© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
IT Profession in the Cross Hairs
GlobalSourcing
ITAutomation
BusinessRestructuring
Consumer IT
4© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
IT Professionals at the Crossroads
By 2010, the IT profession will split into four domains of expertise: technology, information, process and relationships (0.7 probability).
TechnologyInfrastructureand Services
Information Design and
Management
Process Design and
Management
Relationship and SourcingManagement
User CompaniesUser Companies40%
65%
20%30%
10%20%
5% 10%
IT Vendors and IT Service ProvidersIT Vendors and IT Service Providers
50%
10%15% 15% 25%
5% 10%
70%
2005 2010
2005 2010
IT Vendors and IT Service ProvidersIT Vendors and IT Service Providers
5© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Which Knowledge Should You Emphasize for Each Domain?
EmphasizedKnowledgeTechnical knowledge How doesthis technology work?
Business-specific knowledgeWhat makesthis company tick?
Core process knowledgeWhat processes make this area unique?
Industry knowledgeWhat characterizesthis sector?
0% 10 20 30 40 50 60
TechnologyInfrastructure and Services
InformationDesign andManagement
Relationshipand SourcingManagement
Core ProcessDesign andManagement
© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Domain 1: Technology Infrastructure and Services
Enterprise architecture Infrastructure
– Networking– Operations – Desktop computing– Security– Wireless and mobile– System integration
Applications– Programming and coding – Application design– Web services development– Database administration
EmphasizedKnowledgeTechnical knowledgeBusiness-specific knowledgeCore process knowledgeIndustry knowledge
0% 10 20 30 40 50 60
TechnologyInfrastructure and Services
InformationDesign and Management
Relationshipand SourcingManagement
Core ProcessDesign and Management
© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Domain 2: Information Design and Management
Information integration Information design
– Data warehousing– Data management– Internet design– Data mining
Information management– Business intelligence– Knowledge management– Taxonomy and ontology– Content management– Privacy
EmphasizedKnowledgeTechnical knowledgeBusiness-specific knowledgeCore process knowledgeIndustry knowledge
0% 10 20 30 40 50 60
TechnologyInfrastructure and Services
InformationDesign and Management
Relationshipand SourcingManagement
Core ProcessDesign and Management
© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Domain 3: Process Design and Management
Business process– Business analysis– Business process modeling– Workflow modeling
Operational processes– Business continuity– Quality, continuous
improvements– Service portfolio design
Project management Innovation management
Some processes drive innovation and differentiation, others support established operations and standards.
EmphasizedKnowledgeTechnical knowledgeBusiness-specific knowledgeCore process knowledgeIndustry knowledge
0% 10 20 30 40 50 60
TechnologyInfrastructure and Services
InformationDesign and Management
Relationshipand SourcingManagement
Core ProcessDesign and Management
© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Domain 4. Relationship and Sourcing Management
Internal relationships– Business relationship
management– Demand, supply analysis– Shared-service alliances
External relationships– Service provider
relationship management– Process partnering– Vendor management
Customer experience
EmphasizedKnowledgeTechnical knowledgeBusiness-specific knowledgeCore process knowledgeIndustry knowledge
0% 10 20 30 40 50 60
TechnologyInfrastructure and Services
InformationDesign and Management
Relationshipand SourcingManagement
Core ProcessDesign and Management
10© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Which Behavioral Competencies Fuel Performance Across All Domains?
InformationDesign and
Management
TechnologyInfrastructureand Services
ProcessDesign and
Effectiveness
Relationshipand SourcingManagement
Drive Change Demonstrate Initiative Understand Finance
Understand Business Practices Analyze External Trends
Focus on Results Build Alliances, Networks
Behave Ethically
11© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Which Programs Pull ExpertiseFrom All Domains and Knowledge Areas?
Consolidation Global Expansion
Relocation Mergers & Acquisitions
Workplace Design Diversification
Compliance & Regulation New Service Lines
New Products Change in Strategy
InformationDesign and
Management
TechnologyInfrastructureand Services
ProcessDesign and
Effectiveness
Relationshipand SourcingManagement
12© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Recommendations: Where Do We Go From Here?
Help people choose which domains of expertise best suit their needs.
Learning, relationships and reassignment will fuel growth. Look beyond training courses.
Look outside the world of business IT for challenges, role models, people and innovation.
Network! Tap into professional, personal and social networks — and encourage others to do the same.
Keep an objective eye on careers: Are you doing what you want to do? How do you get on that path?