The Interview By: Liza Robinson

Know the logistics

Interview logistics …

Location – plan ahead

Time

Number of Interviews

Type of Interview

What to bring …

Extra Copies of CV

Paper and Pen

Business Card

By: Liza Robinson

Know what is being tested

CORE COMPETENCIES

Professional Presence

Customer Service Orientation

Communication Skills

Leadership

Initiative

Teamwork

By: Liza Robinson

Know how you are being

graded

For example …

Unacceptable

Reservations

Meets Expectations

Truly Distinctive

By: Liza Robinson

Professional Presence

Body Language & Posture

Professional Appearance

Confidence

Specifics:

Handshake

Eye Contact

Smile

By: Liza Robinson

Customer Service

Orientation

Questions:

Have you ever had to handle a difficult customer? What was the problem and what was the outcome?

Tell me about a time when you successfully adapted to a culturally different environment.

If you served a customer, how do you think this customer would describe you? What would your strengths be? Your weaknesses?

By: Liza Robinson

Communication Skills

Questions:

Tell me about a time when you disagreed with a teacher/classmate but you still found a way to get your point across.

What have you done to improve your verbal communication skills?

Have you ever disagreed with your parents on something? How did you convince them to go on your side?

Other … Volume Clarity Listening

By: Liza Robinson

Leadership

Questions:

Tell me about a tough decision you’ve had to make. How did you go about making the decision?

Have you ever led a team at school or at work? What were the greatest challenges?

What in your opinion are the three most important leadership qualities?

By: Liza Robinson

Initiative

Questions:

Describe a time when you initiated a solution to a problem?

Tell me about a project that you initiated. Explain how you managed to execute this.

Have you ever gone beyond what is required in a class or a job?

By: Liza Robinson

Teamwork

Questions:

Have you ever had to gain others’ cooperation to get a job done? What were the challenges and how did you overcome them?

Tell me about the most difficult challenge you faced in trying to work cooperatively with someone who did not share the same ideas.

Do you like working in teams? What kind of role do you see yourself playing in a team?

By: Liza Robinson

Other General Questions

Questions:

Where do you see yourself in 5 years? 10 years?

Talk me through your CV?

Why did you choose Enderun?

Why are you interested in working for us?

By: Liza Robinson

Interview the interviewer

Questions:

What traits make a person successful here?

What training would I receive?

What is the typical career path for someone like me?

By: Liza Robinson

Do:

 Know the company

 Know your CV thoroughly

 Prepare your answers

 LISTEN to the question

 Think about your selling points and SELL them

 Prepare a question about the employer and job

 Relax

 Practice! Practice! Practice!

Don’t:

x  Recite answers from memory

x  Make-up answers

x  Lie

x  Be impolite to ANYONE – even recruiters

x  Drink before the interview

x  Insult or argue with the interviewer

x  Be late

By: Liza Robinson