the internet it began as government connection of universities. internet service provider (isp):...
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THE INTERNET
• It began as government connection of universities.
• Internet service provider (ISP): Organization that has a permanent connection to the Internet and sells (leases) temporary connections to subscribers.
• No one owns it, no formal organization owns it. There is no no formal central control.
• It is based on the TCP/IP reference model.
INTERNET CAPABILITIES• E -MAIL: person -to-person messaging; document sharing• USERNET NEWSGROUPS: Worldwide discussion groups.
People can post messages on any topic on an electronic bulletin boards for discussion groups.
• LISTSERVs: If you find any LISTSERV topic interesting, you can subscribe. From then on, you will get all information about this topic through e-mail.
• CHATTING: It allows interactive conversations• TELNET: It allows to log on one computer, work on another.• FTP: It allows to transfer files from computer to computer• GOPHERS: It allows user to locate information stored on Internet
gopher servers using menus.
INTERNET CAPABILITIES
• ARCHIE: Search database for files to download.• VERONICA: Veronica is an additional capability for
searching gopher sites by using keywords• WIDE AREA INFORMATION SERVICE (WAIS):
locates files using key words• WORLD WIDE WEB: retrieve, format, display
information (text, audio, graphics, video) using hypertext links
INTERNET ADDRESS
INDIVIDUAL OR INDIVIDUAL OR ORGANIZATION NAMEORGANIZATION NAME
HOST HOST COMPUTERCOMPUTER
LOCATIONLOCATION
DOMAINDOMAIN
DOMAIN NAME
INTERNET TERMS
• HOME PAGE: WWW screen display that welcomes the user and explains the organization.
• WEB SERVER: Web pages are stored in Web servers.
• WEBMASTER: person in charge of Web site• UNIFORM RESOURCE LOCATOR (URL): address
of specific Internet resource. Web sites have a unique Internet address (URL).
INTERNET TERMS
• HYPERTEXT TRANSPORT PROTOCOL (http): communications standard (sets of rules) used to transfer Web pages stored in Web servers.
• HYPERTEXT MARKUP LANGUAGE (HTML): popular programming language for creating Web sites
SURFING THE NET
• SEARCH ENGINE: tool for locating specific sites or information on WWW. Examples: AltaVista & Lycos
• HYPERLINK: spot on screen, when clicked shifts to a new page or site.
INTRANET
• Internal network• WWW technology• Firewall: security system (consists of hardware and
software placed between an organization’s internal network and an external network, including the internet) to prevent invasion of private networks.
• Overcomes computer platform differences• Often installed on existing network infrastructure
EXTRANET
• It allows authorized users outside organization to use its intranet.
• Authorized users can be:Customersbusiness partnersvendors
EXTRANET
INTERNET
CUSTOMER
SUPPLIER FIREWALL
DATABASES
SERVER
CLIENTS
BUSINESSPARTNER
INTERNET BENEFITS
• Increases global connectivity
• Reduces communications cost
• Lower transaction costs
• Reduces agency costs, the cost managing employee and coordinating their work
• Increases interactivity, flexibility, customization
• Accelerates knowledge
INTERNET & ELECTRONIC COMMERCE
• Easy to link with other businesses, customers.
• Can update product information, ordering, customer support
• On-line storefronts
• Enhances business forms
INTERNET & ELECTRONIC COMMERCE
• CUSTOMER-CENTERED RETAILING– disintermediation: removal of intermediate layers
streamlines process– reduced cost to buyer, seller
• HIT: each request for a file recorded in log file
INTERNET & ELECTRONIC COMMERCE
• DISINTERMEDIATION
Manufacturer Distributor Retailer Customer
Cost/Shirt
$48.50
Manufacturer Distributor Retailer Customer
Manufacturer Distributor Retailer Customer
$40.34
$20.45
INTERNET BUSINESS MODELS
• VIRTUAL STOREFRONT: sells goods, services on-line
• MARKETPLACE CONCENTRATOR: concentrates information from several providers
• INFORMATION BROKER: provides product, pricing, availability information
INTERNET BUSINESS MODELS
• TRANSACTION BROKER: buyers view rates, terms from various sources
• ELECTRONIC CLEARINGHOUSE: auction-like setting, products, prices, change in response to demand
INTERNET BUSINESS MODELS
• DIGITAL PRODUCT DELIVERY: sell, download software, other digital products
• CONTENT PROVIDER: creates revenue through providing client for a fee, and advertising
• ON-LINE SERVICE PROVIDER: provides service, support for hardware, software products
ELECTRONIC COMMERCE SUPPORT SYSTEMS
• WEB HOSTING SERVICES: provides large servers for Web sites of fee-paying customer
• ELECTRONIC PAYMENT SYSTEM: using Web for electronic funds transfers, credit , smart & debit cards
INTRANETS AND ELECTRONIC BUSINESS
• Electronic commerce services
• Benefits
• Group collaboration
• Functional applications
• Supply chain management
ELECTRONIC COMMERCE SERVICES:• ICAT: on-line catalog shopping, order
placement (Icat)
• NET.COMMERCE: merchant server supporting Secure Electronic Transactions protocol (IBM)
• MERCHANT SERVER: templates for storefronts, point-of-sales software (Microsoft)
ELECTRONIC COMMERCE SERVICES:
• MERCHANT SYSTEM: full set of retailing services (Netscape)
• OM-TRANSACT: modular structure for payment schemes (Open Market)
• PC-CHARGE: PC-based Web server credit card processing (Go Software)
BENEFITS OF INTRANETS:
• Increases connectivity
• Can be tied to legacy system & transaction processing
• Interactive applications with text, audio, video
• Scalable to larger or smaller systems as required
BENEFITS OF INTRANETS:
• Easy to use browser interface
• Low start-up costs
• Rich, responsive information environment
• Reduced information distribution costs
GROUP COLLABORATION:
• teamware: intranet-based applications allow teams to share ideas, documents, brainstorming, scheduling. similar to chat room.
• Internal newsletter• Ability to work at home• Share internet discoveries with colleagues
FUNCTIONAL APPLICATIONS:
• Finance & accounting
• Human resources
• Sales & marketing
• Manufacturing & production
FINANCE & ACCOUNTING:
• General ledger reporting
• Project costing
• Annual reports
• Budgeting
HUMAN RESOURCES:
• Corporate policies
• Employee savings plans
• Benefits enrollment
• On-line training
• Job posting
SALES & MARKETING:
• Competitor analysis
• Price updates
• Promotional campaigns
• Sales presentations
• Sales contracts
MANUFACTURING & PRODUCTION:
• Quality measurements
• Maintenance schedules
• Design specifications
• Machine output
• Order tracking
SUPPLY-CHAIN MANAGEMENT
INTRANETINTRANET
PRODUCTIONPLANNING
PROCUREMENT
INVENTORY
PRODUCTION &MANUFACTURING
CUSTOMERSERVICE
ACCOUNTING &FINANCE
MARKETING& SALES
SHIPPING &DISTRIBUTION
CU
ST
OM
ER
S
CHALLENGES
• Unproven business models
• Business process change requirements
• Channel conflicts
• Technology hurdles
• Legal issues
• Security & privacy