the informed rural passenger overview its-uk overview
DESCRIPTION
Overview of the dot.rural Informed Rural Passenger Project, given at the ITS-UK PTIG meeting, March 2014TRANSCRIPT
David [email protected]
Informed Rural PassengerPete Edwards, John Nelson, Yaji Sripada, Jeff Pan, Caitlin Cottrill, Mark Beecroft, David Corsar,
Christopher Baillie, Milan Markovic, Konstantinos Papangelis
David [email protected]
dot.rural Exploring the contribution
digital technologies can make to enhancing key services; generating business opportunities; boosting quality of life; promoting the economic, social and environmental sustainability of rural areas across the UK and beyond.
Support for knowledge transfer / exchange activities.
Intelligent information
infrastructures
Internet engineering
NLG &affective
communication
Reasoning, coordination & collaboration
Accessibility & Mobilities
Enterprise & Culture
Natural Resource
Conservation
Healthcare
David [email protected]
David [email protected]
Informed Rural Passenger
Rural RTPI – lack of infrastructure
Travellers’ desire•Real time information.•Accurate, timely, personalised information about disruption.•Information on alternatives.
David [email protected]
David [email protected]
A Passenger Information Ecosystem
Can we leverage Open Data? What is available? How can it be used?
Mobile devices and crowd-sourcing to help fill infrastructure ‘voids’? Passengers providing information to the system for benefit of
others.
Dealing with issues such as provenance and data quality.
David [email protected]
David [email protected]
Web Services
Information Ecosystem
Domain Data
NaPTAN
Passenger ObservationsTimetable
Users
Operators
Vehicle LocationTimetable Disruption Quality
AssessmentProvenance
Road Maps Disruptions
Clients
David [email protected]
David [email protected]
GetThere Bus Android App
View bus routes, timetable View bus locations
Timetable Real-time
Provide real-time bus locations
Available for routes in Scottish Borders
Demo at https://www.youtube.com/watch?v=1Wgn-pMJAHA
David [email protected]
David [email protected]
Travel Behaviour Study Explore impacts of mobile RTPI on traveller
behaviour: Conducted in September/October 2013 15 participants (students at Herriot Watt - Borders
College campus) Approach:
Baseline travel behaviour interview
Participant uses app (2-3 weeks)
Follow-up interview to explore deviation from baseline behaviour
David [email protected]
Preliminary ResultsTravel behaviour variable Frequent users Infrequent users Total
Increased control 9/9 5/6 14
Bus service easier to use 6/9 6/6 12
Willingness to pay 8/9 4/6 12
Improved bus service 7/9 4/6 11
Waiting time 6/9 5/6 11
Increased satisfaction 6/9 4/6 10
Decrease uncertainty 3/9 3/6 6
Change in PT journeys 3/9 2/6 5
Impact decision making 2/9 1/6 3
Increased feelings of safety 1/9 1/6 2
David [email protected]
David [email protected]
BusM8 – SMS Under development Co-design workshops with
older adults in Aberdeenshire
David [email protected]
David [email protected]
BusM8 – SMSThemes influencing design Rural bus travel Mobile technology Travel information
David [email protected]
David [email protected]
Next Steps Integration of social media:
Public transport service providers currently communicate with customers via such networks as Twitter
Collapsing of roles: Marketing Travel information Customer service
Research questions: How can this data be incorporated into the broader public transport
ecosystem? How can useful information be obtained from social media to:
Improve the passenger experience Provide benefit to the transport operator
What methods should be explored in terms of annotating, sharing, and analysing obtained data?
