the importance of usability for internal business systems
DESCRIPTION
A presentation in front of 100 people at Manchester Digital's event 'Usability: What's The Use?' where Paul Rouke talks about the importance of usability especially for internal business systemsTRANSCRIPT
![Page 1: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/1.jpg)
![Page 2: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/2.jpg)
Manchester Digital’s Usability: What’s The Use?
“Improving your bottom line (especially in a recession!)”
by Paul RoukeUser Experience Director at PRWD
28th January 2009
![Page 3: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/3.jpg)
What I’ll be talking about
Internal business systems
(improving your efficiency and productivity)
![Page 4: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/4.jpg)
Topics
1. Big barriers to staff productivity
2. Common reasons for the barriers
3. A video – what does user-centered design actually mean for businesses?
4. Something to take away with you
![Page 5: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/5.jpg)
Big barriers to staff productivity
![Page 6: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/6.jpg)
![Page 7: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/7.jpg)
![Page 8: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/8.jpg)
![Page 9: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/9.jpg)
![Page 10: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/10.jpg)
![Page 11: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/11.jpg)
A few quotes you might recognise!
![Page 12: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/12.jpg)
“the system doesn't do
what I need it to do” “if only the system
allowed me to do…”
“it takes me a long time to
do what I need to do”
“the system is trying to be too
clever – what are all these
different options?”
![Page 13: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/13.jpg)
“the system confuses me”
“the system actually makes my
job harder”
“if only I was asked what I
need the system to do for me”
![Page 14: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/14.jpg)
Common reasons for these barriers
![Page 15: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/15.jpg)
![Page 16: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/16.jpg)
![Page 17: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/17.jpg)
![Page 18: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/18.jpg)
We all know how important it is to be considerate of what people want…
…look what can happen when we’re not!
![Page 19: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/19.jpg)
![Page 20: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/20.jpg)
![Page 21: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/21.jpg)
…and a quick example of how not to do it…
![Page 22: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/22.jpg)
“The government's £12.4bn NHS IT programme is "sleepwalking towards disaster" with suppliers, local trusts and clinical staff losing confidence in it…”
![Page 23: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/23.jpg)
Here comes the cavalry…
![Page 24: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/24.jpg)
User-Centered Design
![Page 25: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/25.jpg)
User-centered design (what it actually means for businesses)
![Page 26: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/26.jpg)
What to take away from this presentation
![Page 27: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/27.jpg)
Ask yourself a few questions…
![Page 28: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/28.jpg)
Is my business working as efficiently as possible?
![Page 29: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/29.jpg)
Are my staff working as productively as possible?
![Page 30: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/30.jpg)
Do I listen to what my staff want & need?
![Page 31: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/31.jpg)
Do I know what is the on-going cost to my business?
![Page 32: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/32.jpg)
The good news!
![Page 33: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/33.jpg)
No matter what you have…e-commerce sites
business websites
information portals
marketing campaigns
internal systems…
![Page 34: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/34.jpg)
Usability can and does
improve your bottom line!
![Page 35: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/35.jpg)
> this presentation> case studies > further information> plus leave your comments
all available at:
www.prwd.co.uk/events
![Page 36: The Importance Of Usability For Internal Business Systems](https://reader033.vdocuments.mx/reader033/viewer/2022051412/54c76f954a7959b6248b45b0/html5/thumbnails/36.jpg)
Thankyou for listening to “Improving your bottom line”by Paul Rouke
Office: 0161 918 6729Mobile: 07739 745 126
Web: www.prwd.co.uk
Email: [email protected]