the importance of collective intelligence, and empathy in digital environments
TRANSCRIPT
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The importance of collective intelligence, and empathy in digital
environments@katrisaarikivi
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1. The importance of collaboration and collective intelligence
2. The neuroscientific perspective to empathy
3. Collaboration and empathy in the digital realm?
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1. The importance of collaboration and collective intelligence
2. The neuroscientific perspective to empathy
3. Collaboration and empathy in the digital realm?
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People come together to survive and flourish.
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The ability to collaborate has always been important for the human species, it is important now, and in the future, its
importance will only increase.
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Zaki & Ochsner (2012) “Compared to other animals, humans are slow, small, and weak” Evolution may have favored the skills that permit cooperation.
For humans, empathy has been a survival skill, because it enables collaboration.
By Mariano - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=265811
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By NASA Goddard Space Flight Center from Greenbelt, MD, USA (Mars Science Laboratory (MSL)) [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
And even today, together is how we continue to attain the greatest things and solve the biggest
problems.
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In the future, the importance of skills for collaboration will only increase.
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In the future, humans will focus on tasks in which we are better than the "robot".
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These tasks require skills in which human intelligence still surpasses the artifical. The most important of these
is empathy.
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Collective intelligence best explains a team’s problem-solving capability.
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How does collective intelligence emerge?
"The key to high performance lay not in the content of a team’s discussions but in the manner in which it was
communicating."Pentland, A., https://hbr.org/2012/04/the-new-science-of-building-great-teams
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• Short speeches, no monologues
• The empathy skills of team members
• Responsiveness towards others
• Everyone gets a turn to speak
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Empathy makes collaboration and collective intelligence possible.
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1. The importance of collaboration and collective intelligence
2. The neuroscientific perspective to empathy
3. Collaboration and empathy in the digital realm?
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EMOTIONS
THOUGHTS
ACTIONS
Zaki & Ochsner, 2012
Cognitive empathyTheory of mind
Affective empathyAltruismProsocial concern
Empathic motivation
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Things that increase empathy
• Reading literary fiction (Kidd et al., 2013)• Playing Rock Band together (Martin et al., 2015)• Moving together in synchrony:
bouncing (Cirelli et al., 2014)clapping (Hove et al., 2013)
rocking in rocking chairs (Valdesolo et al., 2010)
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The two-brain perspective
• The greater the extent of neural coupling between a speaker and listener, the better the understanding. Stephens et al., 2010
• Rhythmic activity of brains synchronizes during interaction. Dumas et al., 2010; Müller et al., 2013
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1. The importance of collaboration and collective intelligence
2. The neuroscientific perspective to empathy and interaction
3. Collaboration and empathy in the digital realm?
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We are living in a connected world.
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Collective intelligence does emerge online.
And there too, empathy supports it’s emergence.
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There’s just one problem…
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Empathy is weaker online than in face-to-face situations.
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Why?
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Because digital systems are not designed to take human emotions into consideration.
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As a result, the tools we have for expressing our emotions are severely lacking in quality.
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And when emotional information is not transmitted, it does not touch us.
Without these signals, it becomes easy to misunderstand, and even mistreat others.
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Our project NEMO focuses on creating new, better ways of transferring emotion information online and
on seeking other ways to support better online interaction and the emergence of collective
intelligence.
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• basic research• content development together with professionals
working in children’s media• arranging hackathons (Emotion Hack Day) bringing
scientists and developers together to create and try out quick solutions and applications
• application development
The project combines
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Research questions include:
• What is the significance of inter-brain synchronization for the success of joint problem-solving?
• Does synchronization of the brain’s oscillatory activity happen online?
• If not, could we make it happen through simultaneous brainwave entrainment?
• Could we increase emotion contagion online with the help of sensor technology / computer vision algorithms?
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In one sentence, we are asking whether we could reanimate empathy in digital environments?
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If we could, I believe it would improve our problem-solving abilities, and support the emergence of
more collective intelligence.
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I also believe that at the moment, we need our collective intelligence perhaps more than ever.
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As a species, we are still struggling for our existence on this planet. We’re still facing the same
problem as our prehistoric ancestors.
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However, instead of dangerous beasts, the threats to our survival are of a completely different
magnitude.
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By No machine-readable author provided. Mbz1 assumed (based on copyright claims). - No machine-readable source provided. Own work assumed (based on copyright claims)., CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=2388690
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Collective intelligence is our best shot at solving the big problems we are facing in this
time.
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Empathy may yet again prove to be our most important and most powerful survival skill.
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[email protected] @NEMO_hki Team NEMO
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emotionhackday.com @emotionhackday