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The impact of technological factors on

information systems success in the electronic-

government context

The topic of my project is Electronic Government. The purpose of this research paper

to study about impact of technological factors on information system success in the

electronic-government context. The purpose of this article is to investigate the influence of

technological factors on up-stream model of Delone and McLeans !" success dimensions. !n

this article# it state that the rapid gro$th in the use of information system has bring to gro$ of

several changes in $ay of $or% for challenge for every both sector# private or public. Thechange is bring the private sector for challenge each other for develop the best service# best

product# and good system. &o$adays# the use of prvate sector for gaining the important

strategy and get the financial benefit and this business can out$eighs the other public sector.

'ccording to this article# the technologies such as email# document scanning#

electronic data interchange# and internet have entered the public sector. The ne$ information

system $as help to overcome this problem of inefficient and information of delevery in public

sector. 's follo$ of the issue# several countries include Malaysia# $as applying the electronic

government project. (o$ever# the efficient of this electronic government system have not

revie$ed yet.

)or the literature revie$# this article has sho$ the frame$or%. The frame$or% have the

four independent variables# and also four dependent variables. )or the hypothesis# it can be

the relationship bet$een four dimension of information success have been investigated.

Therefore# the frame$or% shos the technological factors as teh independent variables and the

information systems success dimension as the dependent variables. The independent variables

are stated in the articles# first is !" facilities# second !" competency# third !" integration# fourth

user support# and last !" structure# $hile the dependent variables are# system *uality#

information *uality# perceived usefulness and user satisfaction.

)or the methodology# this article +sing a survey method# data $ere gathered from ,

users from four electronic government agencies in Malaysia. The technological factors $ere

represented by information system competency# information system facilities# information

system integration# information system structure and user support. The information system

success dimensions used in the study $ere systems *uality# information *uality# perceived

usefulness# and user satisfaction.

)or the scale of population# this study is from the survey of staffs in agencies of

electronic government in Malaysia. "ince year //0# several e-government pilot projects had

been implemented. )our agencies in main administration of government had been choose. The

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chosen of the agencies are based on maturity because it $ill be the guide of electronic

government and its application.

)or the measurement# the article used the perceptual measures to capture data on

inforrmation system success and technological factors. 1erceptual measures are acceptable

measures in most survey research. 2esides# demographic factors 3age# gender# educational

level# job level# departmental level# and length of service4# fre*uency of use# types of

computer trainings attended $ere also measured. 5hile about data collection# this article used

a self-administered *uestionnaire to measure the system *uality# information *uality#

perceived usefulness# and user satisfaction.

)or the findings# in this article indicate all the technological factors are significantly

correlated $ith the four !nformation "ystem success dimensions. The study concludes that the

technological factors investigated $ere very important in ensuring the successful utili6ation

and implementation of information systems in the electronic government agencies. )or the

result# it dividing by t$o# there are information system factors and technological factors. The

main objective of the study is to investigate the relationship bet$een the technological factors

and information systems success factors. five technological factors have been identified to be

included in the study. The factors are !" facilities# !" competency# !" structure# !" integration#

and user support. The result also indicates that there has been a $ell-integrated system in

place $ithin the e-government system in Malaysia. This also implies that information and

resources $ithin and bet$een the government agencies are effectively shared. 'nother

significant attribute found $as !" integration. The attribute $as one of the significant

predictor of information system success mainly maybe due to the nature of electronic

government environment setup.

)or the conclusion# in Malaysia# this e-government project still ne$ from applying

aspect nad application. (o$ever# from the research# it stated the impletation and application

$as success. 'll of the information systems success had been calculated that are system

*uality# information *uality# perceived usefulness# and overall satisfaction $ere rated highly

by the participants of the study. This article is subjected to various limitations.

Methodologically# this study does not allo$ for more elaborative understanding of the

Malaysian e-government system as a case study can.

(ussein# 7.# "hahri6a 'bdul 8arim# &.# 9 (asan "elamat# M. 3,:4. The impact of

technological factors on information systems success in the electronic-government

context.Business Process Management Journal#13304# ;>dx.doi.org>.?>@;