an operations assessment plan

prepared by aaron hill kim holeton vanessa fincher december 19th 2008

Increase shareholder Value

Observe the existing business structure of The Idea Hive

Increase Customer Value

Review customer processing and service requisition

Examine customer tacit experiences to enhance satisfaction

Expand Transparency in customer communication and

relationship

Develop Feedback mechanisms and Key Performance Indicators

SCOPE

The Idea Hive

Member 1

Member 2

Member 3

Member 4

Member 5

Member 6

Member 7

Member 8

Member 9

Member 10

The Organization

The Idea Hive

Manager A Manager B Manager C Manager D Manager E Manager F Manager G Manager H Manager I Manager J

The Existing Vision

Aligned Vision

The Idea Hive

Member 1

Member 2

Member 3

Member 4

Member 5

Member 6

Member 7

Member 8

Member 9

Member 10

Existing Value Network

Green MBA & IEE

The Idea Hive

Workshops

Research Clients

Proposed Value Network

Existing Customer Process

The Idea Hive

Member 1

Member 2

Member 3

Member 4

Member 5

Member 6

Member 7

Member 8

Member 9

Member 10

Projects 1Projects

2

Projects 3

Projects 4

Projects 5

Proposed Customer Process

The Idea Hive

Member 1

Member 2

Member 3

Member 4

Member 5

Member 6

Member 7

Member 8

Member 9

Member 10

Projects 1

Projects 2

Projects 3

Projects 4

Biz Dev

Projects 5

Existing Project FlowP

roje

ct

Pre

par

atio

nIm

ple

men

tati

on

Pay

men

tC

ust

om

er

Co

nta

ct

Anyone in the Hive

Member Brings Customer

Request to the Greater Hive for a

Vote

Formally Reject Project

Project Manager Assigned and

Team Assembled

Formally Accept Project

Hours of Work

Destributed

Project Sits Waiting to Gather More Information

Submit Deliverable /Performing Workshop

Payment Recieved

Client Meeting

Finding Location /

Space

Proposed Project FlowP

aym

en

tIm

ple

me

nta

tio

nP

roje

ct

Pre

pa

rati

on

Cu

sto

me

r C

on

tact

Gathering More Information

Anyone in the Hive

Finding Location /

Space

Formally Reject Project

Formally Accept Project

Client Meeting

Feedback

Project Manager Assigned and Team

Assembled

Submit Deliverable /Performing Workshop

Payment Recieved

Member Brings Customer

Request to the Greater Hive for a

Vote

Hours of Work

Destributed

Business

Development

Client

Notified

Internal Feedback

Board

Member

Contracted

Bee

Living

Conversation

Map

Review as a

Group Find

Emergence

Monthly

Feedback

Meeting

Quarterly

& Annual

Survey

HR Job

To

Collect Data

Feedba

ck Loop

Feedba

ck Loop

Stakeholder Feedback

Information Gathered and Discussion within The

Idea HiveClients

Testing Concepts

Survey

Direct Communication

Consideration

Modify

Process or

Action

Vote The Idea Hive

Balanced Scorecard

Financial Customer

Internal Business Inovation and Learning

sustainability

FinancialGoals Measures

Implement a

business

structure

Meet

Financial

Goals

Sales Plan

Evaluate all business structure by 4/09

Select best business structure by 4/09

File business document by 5/09

Get financial expertise by filling position by 5/09Develop tracking system within first quarter Establish financial goals monthly for first year.

Establish bi-monthly sales goals and develop monthly sales growth rates starting the second year.

CustomerGoals Measures

CustomerSatisfaction

Customer Relationship

Maintain customer"community”

Customer survey provided at end of contract reflects 95% satisfaction rating

Establish "after care" program to maintain relationship, build retention and increase referrals which contributes to 95% satisfaction rating.

Establish a current, past and potential customer network with outreach programs ie: email, website, events to retain 60 % of clients in The Idea Hive community.

Internal BusinessGoals Measures

Expand current business tools

Establish member roles

Maintain customer"community”

Use tools measured by 95% client satisfaction.

Develop cross-training ensuring all members

master one new skill each quarter.

Define roles and responsibilities of membersDevelop job descriptions by 4/09

member knowledge by implementing a survey by 4/09.

Measure and Identify knowledge gaps monthly.

Develop recruit. goals and fulfillment criteria each quarter.

Recruit new members within 90 days of identification.

Internal Business continued

Goals

Measures

Clear communication standards

Establish member roles

Effectively capture feedback via customer and

member satisfaction surveys.

Establish effective member communication via

teambuilding HR policies.

Evaluate communication breakdowns and

establish a mid-point correction process that is

integrated in the business model.

Determine size of competitive local (Bay Area) market.

Identify all competitors within the market each year.

Develop competitive analysis tool to use by 4/09.

Perform a competitive analysis on competitors semi-

annually.

.

LearningGoals Measures

Increase and maintain cutting edge intellectual capital

Recruiting

Establish Performance measurement tools

Recruit new members and advisors to fill skill gaps quarterly.

Develop learning KPI before filing for business organization.

Stay connected to Systems Labs - one Hive member

attends

Maximize opportunities for learning by attending at least

one industry trade show monthly.

Learning continued

Goals Measures

Community "activism"

Embrace diversity

Teaching (Practice Systemic tools)

Managing tension and encourage all voices to be

heard by utilizing HROB skills.

Ensure a “safe-fail” learning environment by serving

member satisfaction monthly.

Establish teaching and practicing time for systemic tools used in business of three hours per member/ per month.

Inspire change by utilizing social networking and systemic tools in at least one industry campaign per

quarter

SustainabilityGoals Measures

"Walk the Talk"

Resilience and Flexibility

Measure Hive's Resources use

Monitor and measure industry change quarterly. Develop systems that are able to adapt to change by measuring effectiveness annually.

Create a matrix to evaluate the Idea Hive’s effective resource use by 8/09 and measure monthly..

Implement as many client recommended

sustainability measures into The Idea Hive's

practices, as possible.

Contribute 5% of profit to local green initiatives.

Systemic Learning

and

Bee Incubator

Green MBA

The idea hive

Phase 1

Phase 2

Phase 3

Phase 4

The Bee Incubator

Next Steps

Phase 1 - Jan 2009-May2009 Vision

Assess

Phase 3 - August 2009-October 2009Execute

Phase 2 - May 2009-August 2009Build

Plan

Phase 4 - October 2009- January 2010Feedback

Peace, Love and Honey!

Thank you! Questions?