the human asset the future return on today’s investment
TRANSCRIPT
THE HUMAN ASSETTHE FUTURE RETURN ON TODAY’S INVESTMENT
1. High performance is not an option
Start with the Fundamentals
It’s about RESULTS (Achievement)
It’s about HOW (Reputation)
It’s about SUSTAINABILITY (Long Haul)
Focus· Mission — Vision — Values· Expectations (Alignment)
People· Competence· Commitment
Mindset· What Really Matters· Behavioral Norms
High Performance (H.R. Perspective)
Execution· Processes· Practices · Discipline
Resources· Systems· Technology
Start with the Fundamentals
1. High performance is not an option
2. People are a key driver of High performance
People are also a key driver of something else…..
What IsN o r m a l ?
What is Normal?
Peter Drucker once said:
“The only things that happen naturally in an organization are:
ConfusionFrictionMal-performance
What is Normal?
Peter Drucker once said: “The only things that happen naturally in an organization are:
ConfusionFrictionMal-performance
Everything else is the result of leadership.”
Human nature is inevitable and it will bring out the best and the worst in people.
Start with the Fundamentals
1. High performance is not an option
2. People are a key driver of High performance
People are also a key driver of
DYSFUNCTION !
Start with the Fundamentals
1. High performance is not an option
2. People are a key driver of High performance
3. Change is inevitable
Jack Welch
“I’m convinced that if the rate of change inside an institution is less than the rate of change outside, the end is in sight.”
Start with the Fundamentals
1. High performance is not an option
2. People are a key driver of High performance
3. Change is inevitable
4. No matter what is done it better emphasize:
Quality of Conversations
Quality of Leadership
Quality of Relationships
If you do not believe these fundamentals, you might as well leave now.
What can H.R target to invest in today in order to impact these “fundamentals” and the many other challenges faced by an organization as it strives to be high performing in the future?
The Role of H.R. in Creating the Future
What can H.R target to invest in today in order to impact these “fundamentals” and the many other challenges faced by an organization as it strives to be high performing in the future?
1. Leadership vs. management; target both but understand the difference.
Leading - - - - - - - - - Managing
Future
Change
Followers
Present
Control
Actions
Both Focus On:
Who You Are
Relationships
Communicating
The Role of H.R. in Creating the Future
1. Make sure there is Clarity about expectations
The Role of H.R. in Creating the Future
What can H.R invest in today in order to impact these critical success factors and the many other challenges faced by an organization as it strives to be high performing in the future?
1. Leadership vs. management; target both but understand the difference.
2. Make sure there is Clarity about expectations
3. Make sure managers are Credible
Credibility
• Being consistent – DWYSYWD – Respectful
TRUSTWORTHY
• Demonstrating you know what you are doing
COMPETENT
• Being accountable – Not blaming – Action
OWNERSHIP
• Showing enthusiasm – Positive mindset
INSPIRING
The Role of H.R. in Creating the Future
4. A key catalyst of individual improvement is Self Knowledge
You can’t act on what you don’t know
The Role of H.R. in Creating the Future
4. A key catalyst of individual improvement is Self Knowledge
5. When people are mindless they are dangerous; Be Intentional
The Role of H.R. in Creating the Future
4. A key catalyst of individual improvement is Self Knowledge
5. When people are mindless they are dangerous; Be Intentional
6. It is not about training it is about Application
The Role of H.R. in Creating the Future
4. A key catalyst of individual improvement is Self Knowledge
5. When people are mindless they are dangerous; Be Intentional6. It is not about training it is about Application
7. A core principle of the culture needs to be Valuing Differences …… and that requires intense focus on Engagement
Effective Utilization of Team Members
SynergyDeveloping the broadest perspective possible about the issue at hand
Requires: Differences and MindsetKilled by: Fear – Ego – Sameness
2. Worth it: Better decisions
= Better performance
1. If no innovation
= Extinction
Stagnation
Why Bother?
ENGAGEMENT• How we talk to people• Balancing inquiring with advocating• Creates the forum for differences to be aired• Promotes learning• Sends the message if valued or unwanted• The enabler of synergy
What is the primary tool to build such a culture?
Side Note on Engagement
Gallop findings: There is a clear correlation between business
growth and an engaged workforce Only 28% of employees are engaged Famous 12 questions (frames of mind) directly
linked to performance (virtually all jobs)
The Role of H.R. in Creating the Future
8. Managers must be skilled to Coach in the moment
The Role of H.R. in Creating the Future
8. Managers must be skilled to Coach in the moment
9. Everyone will Make Mistakes; so prepare employees to be able to Recover
The Role of H.R. in Creating the Future
8. Managers must be skilled to Coach in the moment9. Everyone will Make Mistakes; so prepare employees to be able to
Recover
10. Be thoughtful and careful about what you Measure
Measuring Results
Leading Indicators• Following Through on Application Plans• Feedback (including survey work)• Quality of Conversations
Lagging Indicators• Key Performance Areas• Revenue• Turnover
The Role of H.R. in Creating the Future
How does H.R. get more of a voice:
1. Gorilla O.D.
2. Results
3. Patrick Lencioni’s “Biases”
• It sounds too simple
• You can’t measure it
• Problem solvers
Going from Good To Great
“We can find pockets of greatness in nearly every difficult environment. Every institution has its unique set of irrational and difficult constraints, yet some make a leap while others facing the same environmental challenges do not. This is perhaps the single most important point in all of Good To Great. Greatness is not a function of circumstances. Greatness, it turns out, is largely a matter of conscious choice, and discipline.”
Jim Collins
THE HUMAN ASSETTHE FUTURE RETURN ON TODAY’S INVESTMENT