The HSCRC Consumer Engagement Taskforce

A Companion to Consumer Outreach

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HSCRC’s Consumer Outreach & Engagement Initiative

HSCRC convened two task forces to work to ensure that people using Maryland’s health system: Understand health system transformation and what it

means to them Have the information and resources to become more

actively involved in their health

The Consumer Outreach Task Force is: Hosting forums to educate the public about the new health

system

Finding creative ways to partner with hospitals to improve heath across the state

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Consumer Engagement Goals Goal: Promote collaboration between people and health

care providers to improve health in Maryland

Aim: Engage people as active participants in their own care Engage people in health policy, planning, service

delivery and evaluation at service and agency levels

Strategies: Provide clear information and an opportunity for discussion Educate people on appropriate ways to access health care Promote collaboration between the government, hospitals and

consumers to develop policies and programs Encourage people to actively participate in their own health care

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Role of Consumer Engagement Taskforce

Two approaches to help ensure the health system is “consumer-friendly”:

Charge #1 Recommend standards for making the health system more

consumer-centered Propose messages and strategies to inform various types of

consumers how they can be involved in transforming the health system: Easy-to-understand health messages

Actionable messages that give clear direction on how to apply the information that has been given

Propose education and communication strategies for various consumer segments

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CETF Premise: Consumer Engagement is a Journey

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Role of Consumer Engagement Taskforce

Two approaches to help ensure the health system is “consumer-friendly”:

Charge # 2 Advise decision-makers, regulators, etc. on the impact of

system transformation on individual and community health issues

Provide guidance for ensuring an appropriate and consumer-friendly communications process

Make recommendations for enhanced ways for consumers to provide feedback and for hospitals to act on that input

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CETF Activities Complete work on Charges #1 and 2

Continue collaboration with others in the state doing related work

Issue a draft report of recommendations/considerations in August 2015

Issue a final report of recommendations/considerations to HSCRC in September 2015