The Future of Retail May 2012

IMAGINE A WORLD…

WHAT’S HAPPENING TO RETAIL?

TIME IS MONEY

SPEED MATTERS

AN AMAZON STUDY THAT SHOWED A

1% DECREASE IN SALES FOR EVERY

0.1S DECREASE IN RESPONSE TIMES Kohavi and Longbotham 2007

NEGATIVE IMPACT ON BRAND

47% OF CONSUMERS

EXPECT A WEB PAGE

TO LOAD IN 2 SECONDS

OR LESS gomez.com, akamai.com

47%

NEGATIVE IMPACT ON BRAND

40% ABANDON A

WEBSITE THAT TAKES

MORE THAN 3 SECONDS

TO LOAD gomez.com, akamai.com

40%

NEGATIVE IMPACT ON BRAND

A 1 SECOND DELAY

DECREASES CUSTOMER

SATISFACTION BY

ABOUT 16% gomez.com, akamai.com

16%

79%

LOSS OF REPEAT REVENUE

79% OF SHOPPERS WHO ARE DISSATISFIED WITH WEBSITE PERFORMANCE ARE LESS LIKELY TO BUY FROM THAT SITE AGAIN gomez.com, akamai.com

QUEUES AT THE CHECKOUT

DOES SELF CHECKOUT REALLY SAVE TIME?

RESEARCH ON THE MOVE

SONY VS APPLE

HIGH STREET VS MALLS

NO MORE NEED FOR CREDIT CARDS

NFC PAYMENTS

TAKING PAYMENTS

LOYALTY

THE WORLD IS CHANGING VERY FAST

BIG WILL NOT BEAT SMALL ANYMORE

IT WILL BE THE FAST BEATING THE SLOW Rupert Murdoch, 2011

IT IS NOT THE STRONGEST BRANDS (OR AGENCIES) THAT SURVIVE, NOR THE MOST INTELLIGENT,

BUT THE ONES MOST RESPONSIVE TO CHANGE

Charles Darwin (slightly edited)

THANKS

THANK YOU

@stevetayloruk

uk.linkedin.com/in/stevetayloruk