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TRANSCRIPT
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Linking Cash Flow & Life Planning
The Future of Financial Planning in a
High Touch, High Concept World
Linking Cash Flow & Life Planning
The Future of Financial Planning in a
High Touch, High Concept World
FPA of San Antonio & South Texas
April 2012
Copyright 2012 Money Quotient
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Left-Brain Thinkers vs.
Right-Brain Thinkers
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Daniel H. Pink
A Whole New Mind: Why Right-Brainers Will Rule the Future
Moving from Information Age
to Conceptual Age
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Effective Communication
“What” is delivered
-- the core service
“How” the core
service is delivered
Trust &
Commitment
Previous Research
Adapted from “The Impact of Communication Effectiveness and Service Quality on Relationship Commit-
ment in Consumer, Professional Services,” The Journal of Services Marketing, Vol. 1, No. 2, 1999.
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Paradigm Shift
A Whole New Mind Why Right-Brainers Will Rule the Future
Daniel H. Pink
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Six Aptitudes of Conceptual Age
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Empathic Listening
� “…listening with the intent to understand.”
� “…seeing the world the way they see the
world, understanding their paradigms,
understanding how they feel.”
� “…getting inside another person’s frame of
reference.”Stephen Covey
7 Habits of Highly Effective People
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Life is Rational & Emotional
� Life’s journey is perceived through a filter of both
facts and feelings
� Both facts and feelings drive financial decision
making
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Representational Maps
“As people grow and develop, they store their
life experiences and their reactions to those
experiences. A person’s experiences are
gradually woven into a personal representation
of the world...
...By understanding Clients’ Maps, you have a better basis for communicating with them.”
Communicating with Clients: A Guide for Financial Professionals
Charles Pulvino, James Lee, & Cynthia Forman
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Personal Insights about Money
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Profit Goals
�To become wealthy
�To become famous
Purpose Goals
�To help others
�To learn
�To grow
Extrinsic Aspirations Intrinsic Aspirations
Daniel H. Pink
Drive: The Surprising Truth About What Motivates Us
L i f e Goa l s
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“...satisfaction depends
not merely on having
goals, but on having the
right goals…”Daniel H. Pink
Drive: The Surprising Truth About What Motivates Us
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Wheel of Life
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Instructions� Pick 2 areas where your satisfaction is
relatively high1. For each area, discuss what has contributed to
your satisfaction
2. What would a “ten” look like in each area?
� Pick 1 area where your satisfaction is relatively low1. Was there a time when your satisfaction in this
area was higher?
2. What would it take to raise your satisfaction one or two points?
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Best Practices
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Financial Planning Process
1. Establish & define client-planner relationship
2. Gather client data & establish goals
3. Analyze & evaluate the client’s financial status
4. Develop & present the financial plan
5. Implement the financial plan
6. Monitor the financial plan
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Step 2: Gather Client Data & Establish Goals
Practice Standards:
200-1 Determining a Client’s Personal and
Financial Goals, Needs, and Priorities
200-2 Obtaining Quantitative Information and
Documents
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Practice Standard 200-1
“The financial planning practitioner and
the client shall mutually define the
client’s personal and financial goals,
needs, and priorities that are relevant to
the scope of the engagement before any
recommendation is made and/or
implemented.”CFP Board of Standards
Financial Planning Practice Standards
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“Goals and objectives provide focus,
purpose, vision, and direction for the
financial planning process.”
CFP Board of Standards
Financial Planning Practice Standards
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“The role of the practitioner is to facilitate the
goal-setting process in order to clarify, with
the client, goals and objectives.”
CFP Board of Standards
Financial Planning Practice Standards
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Business Case
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Research Report
Communication Issues in Life Planning:
Defining Key Factors in Developing
Successful Planner-Client Relationships
FPA Press, May 2008
The C.I.L.P.D.K.F.D.S.P.C.R. Paper
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Life Planning Communication
TOPICS, SKILLS, TASKS
Technical Quality
“What” is delivered
-- the core service
Functional Quality
“How” the core
service is delivered
Current Research
Trust &
Commitment
Business Case
Variables
Client
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Communication Tasks
� I use a systematic process for helping my clients clarify their values and priorities (59%)
� I use a goal setting process to help my clients establish meaningful personal and financial goals and objectives (59%)
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Communication TasksValues Clarification & Goal Setting
�Trust
�Commitment
�Retention
�Satisfaction
�Cooperation
�Openness/Financial
�Openness/Personal
�Referrals
Strong Statistical Relationships Strong Statistical Relationships
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“The Value of Planning”
“You help people identify what is
important in their lives, and
prioritize their goals.”
“…a gift that is priceless.”
Bob VeresInside Information, 7/04
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Ben Coombs’ Questions
� Where are you now?
� Where do you want to be?
� What are you willing to do to get there?
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Exploring
Values & Motivations
Facilitating a
Goal Setting Process
Creating a Framework for
Decision Making
Financial Planning
A Guided Process
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3 key entry points…
1. Levels of Satisfaction
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2. Life Transitions
3 key entry points…
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3. Goal Setting
3 key entry points…
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Budgeting System Cash Flow Management
Looks Back Looks Forward
What went wrong? What do we want now?
Correcting Mistakes Working toward goals
Restrictions/Constricting Choices/Freedom
Constant tracking Automatic
What is the difference between
budgeting & cash flow?
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Your Client’s Cash Flow
Income
into
household
Home Mortgage
Car Loan Utilities
Credit Card
Groceries
Entertainment
Dining
Shopping
Cash
ATM
“Mad Money”Master
Checking
Account
Credit Card
Insurance Medical
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A New Way to Talk about Cash Flow
Imagine that your client has three “buckets”of money…
Let’s shift our thinking a bit…
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What’s in the Buckets?
• Static Bucket™ – the money that has been
spent, or agreed to be spent, at some point in
the past
• Control Bucket™ – the money will be spent in
the next 7 days
• Dynamic Bucket™ – the money that will be
spent in the future
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Adding Time Frames to Cash Flow
Static Bucket™ Control Bucket™ Dynamic Bucket™
Money Past Money Present Money Future
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Cash Flow as a Bridge
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Income to
your
household
Fixed monthly
expenses for
your
household
Static AccountStatic AccountStatic AccountStatic Account
Checking Checking Checking Checking
AccountAccountAccountAccountControl AccountControl AccountControl AccountControl Account
Debit Or CashDebit Or CashDebit Or CashDebit Or Cash
Dynamic AccountDynamic AccountDynamic AccountDynamic Account
Savings AccountSavings AccountSavings AccountSavings Account
Weekly lifestyle
and personal
expenses
Monthly savings
for future
expenses
Control AccountControl AccountControl AccountControl Account
Debit Or CashDebit Or CashDebit Or CashDebit Or Cash
Dynamic AccountDynamic AccountDynamic AccountDynamic Account
Savings AccountSavings AccountSavings AccountSavings Account
Dynamic AccountDynamic AccountDynamic AccountDynamic Account
Savings AccountSavings AccountSavings AccountSavings Account
Setting Up Accounts
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• Promotes positive conversation
• Increases awareness
• Addresses both spouses’ needs and wants
• Provides a sense of freedom
• Puts the focus on goals
Why does cash flow fit LP?
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• Customized for each client’s lifestyle
• Stops over spending
• Eliminates credit card abuse
• Promotes saving for future purchases
• Creates a framework for daily decision making
• Based on accurate and reliable numbers
• Facilitates success of the financial plan
What’s in it for the planner?
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Peace of mind
• Bills paid automatically
• Savings transferred automatically
Sense of Freedom
• Freedom to spend weekly money
• No advisor judgment
Excitement and Motivation
• Sit back and watch Dynamic Accounts grow
What’s in it for the client?
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In Conclusion…..
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Linking the Conversations
Cash Flow
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“When you have a dream and a plan working
together in the construction of a life
chapter, you have a ‘mission,’ a
circumscribed purpose that defines your use
of time and space for the duration of this
particular life chapter. People with a
mission know where they want to go.”
Frederic M. Hudson
Mastering the Art of Self-Renewal
Living Life on Purpose
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Recommended Reading
� Nudge: Improving Decisions about Health Wealth and Happiness by Richard
Thaler & Cass Sunstein
� A Whole New Mind: Why Right-Brainers will Rule the Future by Daniel H.
Pink
� Drive: The Surprising Truth about What Motivates Us by Daniel H. Pink
� Changing for Good by James Prochaska, John Norcross, & Carlo
DiClemente
� The Buisness of Life, Michael Kay CPA, CFP®
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