THE FUTURE OF DIGITAL SELF-SERVICE KIOSK

What do Millenials and self-service kiosks have in common? How is this new type of consumer? What has led brands and companies to bet on self-service kiosks?

In this age of independence, self-confidence and entrepreneurship, self-service has been changing industry and business. The Millennials generation has been the number one supporter of personalized and autonomous service.

The industry is adapting, and at the same time reinventing itself. The implementation of new technologies in trade, catering, health, etc. has become urgent. Millennials are global, connected, thirsting for new experiences and comparing the cost and benefit of products. They do not even care to pay more, but they demand quality products, services with excellence and quick and effective answers.

According to the "One Tough Customer" report produced by EY, Millennials are the most self-educated generation in history. They value unique and personalized micro-experiences. Whether it's on the web, on the smartphone or in the stores, the Y-generation requires a perfect shopping experience. And it is up to brands, companies and organizations to facilitate search and efficiency in services through the use of new technologies and tools.

The relationship between millennials and self-service kiosks !

Know some benefits that best characterize SSK !

Excellence in service whether in a restaurant, retail store, ticketing, supermarket and etc. is crucial to the success of the business. In an increasingly connected and autonomous world, we can see that consumer behavior has changed. No one likes to face queues and the experience of quick calls is also undergoing major changes and transformations.

With self-service kiosks, your business will be able to offer a different, agile and practical experience to your customers and this may be the differentiation you need from the competition.

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Advantages of self-service digital kiosks to consider:

How it works for the consumerThe operating mode of the QSS kiosks of PARTTEAM is very simple. The clientchoose the dish you want (meat, fish, vegetarian, etc.) to be totally personalized, enter the loyalty program data (if applicable), pay with any means of payment and receive the invoice with a number of order. When the order is ready, simply collect it in the place indicated by it.

How it Works for SectorsAll points of sale receive the orders, already invoiced and paid, on a tablet. After accepting the request, it goes into "preparation" mode, making this information available to the customer. Once the order is completed, the restaurant operator presses the "ready" button on the tablet, and the customer will automatically notify through the monitor that their meal can be collected. Optionally, when the request is "ready" and if the customer has chosen to be notified via SMS, the PARTTEAM system sends an SMS directly to the client so that he can move to go pick up his request.

Consumers spend more while using self-service kiosks !

EXPERIENCE

The success rate of restaurants has risen the implementation of the QSRs, providing a great customer experience

ECOLOGICAL

Avoid spending paper when printing menus and booklets

ORGANIZATION

Consumers organize themselves better, as the order time is less they avoid confusing queues

CUSTOMIZATION

Companies believe that personalization is critical to current and future success

SSK increasingly emerge as a key requirement for most industries!

In what sectors can the SSK be inserted ?The self-service service, can connect customers and consumers with the product, responding accurately and effectively. Some studies show that 73% of Millennials value their time and that is one of the key factors in increasing service satisfaction.

Self-service kiosks make it possible to differentiate between competitors and bring enormous benefits to both the customer and the service provider in terms of flexibility and reduction control, these self-service digital kiosks are available for various sectors: catering; hyper and supermarkets, commerce and retail, transport, ticketing among others.

We recently developed an example project. We installed at the entrance of the Oceanário de Lisboa, self-service kiosks that were effective in the rapid management of people flow in the hours of greater affluence. The final result was significant. There was a decrease in queues and a much more positive experience.

Self-Service Kiosks and interactive digital displays in stores and commercial spaces

PARTTEAM and OEMKIOSKS uses the latest multimedia technologies to provide the best digital communication service in stores and commercial spaces.

QSS and digital displays allow you to communicate with your in-store audience by boosting sales, actively stimulating the interaction between the brand and consumers. Merchants will be able to leverage their products and brand by linking digital content to physical space. The latest studies show that customers spend up to 35% more when there are SSK and digital displays working.

Retailers also have at their disposal monitoring systems that are capable of effectively measuring and analyzing their customers' in-store traffic patterns. Information that can include: how many customers are in the store, which areas are most frequent, and other information that can help you adapt store exposure and configuration strategies to maximize sales and minimize congestion at locations.

The era of digital and interactive mupis for any sector !

Urbiotic WiFi is a new concept of urban communication network that aims to modernize / replace the current public communication structures. The Mupis WiFi Digital Network provides a seamless experience for citizens to connect, discover and get involved in various urban activities. Each digital mupi is prepared to provide super-fast WiFi access so that users can access through their smartphone / tablet / pc.

You can make phone calls, browse the Internet, browse city services and maps, take pictures and charge mobile phones with a USB device.

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Faster Self-Service Payments !Kiosks with self-service payments make it possible to differentiate between competitors and bring benefits to both the customer and the service provider in terms of flexibility and control and reduction of time. In addition, they reduce costs with human resources, making the process easier and more autonomous for the user.

This personalized experience softens the purchase process, providing the necessary tools for efficient, fast and uninterrupted service in the sale process. Some methods of payment:

Building a relationship with the customer means providing the services they want when they need it. PARTTEAM helps its partners, distributors and customers identify the solution that best suits their needs.

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PARTTEAM & OEMKIOSKS, regardless of the means used, with the exception of the right of quotation defined by law.

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