the future of designing collaboration experiences #spsboston
TRANSCRIPT
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The Future of Designing Collaboration Experiences A framework on innovative collaboration experiences
#SPSBOSTON
By: Kanwal Khipple
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My twitter handle is @kkhipple and I work at
KANWAL KHIPPLE
SPEAKER | AUTHOR | SUPER GOOD LOOKING
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What does not work is when you have to go through a certain chain of command where employees are not empowered to make decisions.
HEIRARCHICAL ORG STRUCTURES ARE NOT THE FUTURE
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We work across functional areas and leverage increased connectivity wherepeople support one another in more dynamic cross functional teams.
PRODUCTIVITY IS PEOPLE WORKING WITH LESS BORDERS
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For many, collaboration means that I have to have people skills or “get along” with others.
GETTING ALONG
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For many, collaboration means that I have to have people skills or “get along” with others.
SCARED TO MAKE MISTAKES
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Productivity for many is that they just want to focus on their work and what they need to get done.
NO DISTRACTIONS
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Your history, culture, religious beliefs and politics influence your view of collaboration
GLOBAL COLLABORATION CHALLENGES
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What about tomorrows demands? Are you ready for those?
ARE YOU READY FOR TODAY’S DEMANDS?
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We work with more people on a day-to-day basis today than ever before.
WE WORK WITH MORE PEOPLE…
60% of employees report working with 10 or more people on a day-to-day basis.
Half of these employees work with more than 20.
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60%+ of workers are part of the mobile workforce
WORKING ANYWHERE
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There is a reason that you have more choices now then ever before
DOES ONE SIZE FIT ALL?
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Personalize or base the matrixes you leverage on personas that change over time.
Office Video
Urge
ncy
/ Tim
e Se
nsiti
vity
Audience (Internal or External)
Skype For Business
Call
IMSkype
Presence
Skype for Business Online
Meetings
Outlook E-Mail
OneDrive for
Business
SharePoint Team Sites
SharePoint Intranet
Yammer Company
Communications
Yammer GroupsOffice 365
Groups
Individual OrganizationalGroupAd-h
oc /
Low
Urge
nt /
High
Delve Boards
FutureToday
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Learning via Co-Workers is among the most effective and most used methods.
COACH OTHERS & FIND CHAMPIONS…
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The main goal for working together is to learn and hope to have better outcomes
LEARNING OR EXPLORING NEW IDEAS
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Discussions that enhance learning requires to share different perspectives
TRUST YOUR TEAM
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Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕
We have provided guidance on 10+ common scenarios…whentousewhat.com
SCENARIO GUIDANCE
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Not only can we edit files, but we can even easily edit them with other people.In the browser, or in the Office client – edit at the same time.
COLLABORATING HAS NEVER BEEN EASIER…
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Built to make sure you can still be productive when just using touch.
FULLY TOUCH ENABLED…
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As long as your team is using Office 365 you will find it easy to discover what theyare working on, and coordinate more effectively.
FIND INFORMATION AND PEOPLE QUICKLY AND EASILY…
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Anywhere a person is referenced they are only a click away providing quick access,ways to get in touch, and insight into what they are working on.
PEOPLE ARE MORE THAN JUST PROFILES…
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TAKE EMAIL TO THE NEXT LEVEL…
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The way we manage meetings, and the way we collaborate has changed.Consider encouraging the use of video to connect more. Or drop in meetings.
CONNECTING TEAMS
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What if your inbox could tell you how to work better? What if you could getmore insight into how you work, or your team works?
TAKE PERSONAL AND COLLABORATION INSIGHTS FURTHER…
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It goes into much greater depth and can be found at WhenToUseWhat.com
DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!
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Depending on your circle of trust and your goal, your new space will have different collaboration & communication features
COLLABORATION & COMMUNICATION MODELS
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Understand the space that you are striving to design
COMMON SCENARIOS• Information and Knowledge Management• Knowledge Collection (aka Document Repository) • Expertise Search • Discussions• Idea and Innovation Management• Software Development• Custom Communication• Enterprise Communication• Internal Communications• Human Resource Management• Document Lifecycle Handling (aka Records
Management)
• Meeting Minutes and Tasks • Event Management• Joint Authoring (synchronous/asynchronous) • Information Exchange (aka Communication Portal)• Problem Solving • Organization of Meetings • Reporting • File Sharing • Sales opportunity handling• Workshop Organization• Quote Compilation
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If you are looking for a space that offers bit of social, links to resources, showcase key information (like Employees) and ability to socialize then SharePoint Team Sites work.
COLLABORATE WITH LIGHT DISCUSSIONS
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If you are focused on making it easy to organize team work by creating new plans, organize and assign tasks, share files, discuss, and easily receive and disperse updates.
ORGANIZE TEAMWORK
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If you are looking to have a focused on open, easy, and productive communication space between you and your coworkers more then Yammer can help
COMMUNICATION FOCUSED
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If you are looking for a focused space that empowers people, within a circle of trust, to work together using many of the tools Office 365 offers.
TEAM FOCUSED
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If you are looking for a portal where you can create and share videos for training, communication, interviews, etc then leverage Microsoft Stream.
VIEWING VIDEOS
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If you are looking for a portal that connects teams with the communication in a structured, then leverage SharePoint for your next Intranet.
EMPLOYEE ENGAGEMENT FOCUSED
News
Keeps employees informed by targeted, easy to publish
articles.
Tools & Quick
AccessAccessible and rapid access with single sign on to key
tools/apps.
Leadership Messaging Amplifies reach and impact of leader
communications.
Shared StoriesGiving employees a voice and way to share with the
organization.
Mobile Experience
Provides the Intranet to employees anywhere at anytime, and on any device.
Events
Shared calendar experiences to stay up to date on corporate and
divisional events.
Enabling
RecognitionFoster a greater collaborative
culture with peer to peer praise.
Enterprise SocialIntegrate and enhance from commenting to interactive
polls.
Intranet Search
Powerful full text search available across the entire Intranet and in
specific collections.
Video
Storage, conversion and optimized playback of
video.
Photos
Providing rich galleries.
Information Architecture
Foundational for the Intranet and ECM and includes site, file, and sensitive data classification, planning and defining audiences, site templates, page templates,
content types and much more.
Flexible
Navigation Powered by metadata, site
structure or search.
Actionable Analytics
Provide actionable insights based on usage.
People SearchIntuitive, intelligent and modern people search
experiences.
People
SpotlightsCelebrating
talent/connecting people within the organization.
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Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
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If you are looking for a focused space that empowers people, within a circle of trust, to work together using many of the tools Office 365 offers, then leverage Office 365 Groups
COLLABORATION WITH YOUR CIRCLE OF TRUST
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Give you guidance and recommendations to successfully plan and implement External Sharing in your own organization http://office365extranets.com
DOWNLOAD EXTERNAL SHARING WITH OFFICE 365 WHITEPAPER!
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Where do you begin to deliver innovative solutions?
DESIGN SPRINT
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What are the biggest pain points? Why are people not adopting the solution?
DISCOVER THE CORE PROBLEM
• Information and Knowledge Management• Knowledge Collection (aka Document Repository) • Expertise Search • Discussions• Idea and Innovation Management• Software Development• Custom Communication• Enterprise Communication• Internal Communications• Human Resource Management• Document Lifecycle Handling (aka Records
Management)
• Meeting Minutes and Tasks • Event Management• Joint Authoring (synchronous/asynchronous) • Information Exchange (aka Communication Portal)• Problem Solving • Organization of Meetings • Reporting • File Sharing • Sales opportunity handling• Workshop Organization• Quote Compilation
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What do you users think? How do they want to interact?
DAY IN THE LIFE
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Define what problem you are trying to solve, the business/technical requirements as well as the limits
CONTENT & FEATURE PRIORITIZATION
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Grab a pencil, paper and sticky notes. Now go and start building your prototype with the help of others. Want a challenge? Build 8 prototypes in 5 minutes.
BUILD A PROOF OF CONCEPT
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Find the most popular prototypes and rate the them based on Risk vs Reward to users
RISK VS REWARD
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Launch the prototype and repeat the process for other core problems that your organization is facing
SPRINT TO SUCCESS
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Most of us do not want instructions on how to collaborate but that initial introduction to a site is just the right amount of push we need.
RAISE AWARENESS
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Learn from your mistakes, when to celebrate failures and build your own best practices
CELEBRATE FAILURES
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#SPSBOSTON would not be possible without the amazing sponsors, organizers and you!
THANK YOU SPONSORS & ORGANIZERS!
MindsharpContego Cyber
Solutions
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Visit extaCloud’s booth for Drink Tickets!
STICK AROUND FOR SHAREPINT
Champions Bar• 6pm• LOCATED IN BOSTON MARRIOTT CAMBRIDGE• 2 Cambridge Center• Cambridge, MA 02142• (1 min walk from Microsoft)• http://www.championscambridge.com/
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My twitter handle is @kkhipple and I work at
Thank You!Organizers, Sponsors and You for making this possible.50+ SharePoint Presentations @ Slideshare.Net/kkhippleWhen to Use What Whitepaper @ WhentoUseWhat.comWhitepaper Intranets w/ Office 365 @ Office365Intranets.com Whitepaper External Sharing w/ Office 365 @ Office365Extranets.com
Message Me On LinkedIn or Email [email protected]
SPEAKER | AUTHOR | SUPER GOOD LOOKING