the flexibility of open source: a case study of a large corporate intranet
DESCRIPTION
The advantages of Open Source systems go beyond simple cost savings. Content management by its very nature requires a significant level of customisation and integration to meet business requirements. By not prohibiting the inspection and modification of the source code, Open Source enables a level of flexibility not available with proprietary systems. This talk will present a case study of the process one corporation, Belron®, went through in the development of a corporate Intranet based on Plone. Belron® is the world's largest vehicle glass repair and replacement company, owning some of the best known brands in the industry including Carglass®, Autoglass®, O'Brien® and Safelite®. Belron® employs more than 19, 500 people working in 28 countries worldwide. In this talk you will see how the flexibility of Open Source allowed an initial modest Intranet to adapt and grow over time to an organisation's evolving requirements, and the development of multiple sub-sites, specific business processes and multilingual support. You will also see how Open Source's licensing model allows un-fettered growth and deployment of the Intranet to multiple countries.TRANSCRIPT
![Page 1: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/1.jpg)
Matt Hamilton
A Case Study of a large Corporate Intranet
The Flexibility of Open Source
Matt HamiltonTechnical Director, Netsight
![Page 2: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/2.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Agenda
- Introduction➡ Who is Belron®?
➡ Project History
- Initial Requirements
- What is Plone?➡ The Flexibility of Open Source
- Development Timeline➡ Initial Intranet Launch➡ Subsequent development and evolution
2
![Page 3: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/3.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Introduction - Adaptability
The Intranet is intuitive, easy to use and friendly. It's key strength is it's adaptability.
- Naz Latif, Communications Executive, Belron® “
3
![Page 4: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/4.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Development Progress
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
4
Cos
ts
![Page 5: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/5.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Who is Belron®?
You probably know them as:
5
![Page 6: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/6.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Who is Belron®?
But they are also known as:
6
![Page 7: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/7.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Who is Belron®?
Belron® is the world's largest vehicle glass repair and replacement company, generating revenues of €2,159.2 million in 2008.
Every three seconds a Belron® business replaces a piece of glass or repairs a windscreen. They have over 1,800 service centres and 8,000 mobile repair vehicles serving over nine million motorists worldwide.
7
![Page 8: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/8.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
History
In 2006 Belron® engaged Netsight with the objective of procuring a new global management-level Intranet to facilitate the communication of information throughout their worldwide operations.
8
![Page 9: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/9.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Goal
Their primary goal was to provide a secure, efficient and user friendly mechanism for sharing information within their organisation’s leadership.
9
![Page 10: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/10.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Requirements
- Needed a way to better communicate with internal staff
- Had an existing Sharepoint system, acting as a document store, but they needed to actually communicate
- Very strong requirement to adhere to brand guidelines
10
![Page 11: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/11.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
What is Plone?
Plone is among the top 2% of all open source projects worldwide, with 200 core developers and more than 300 solution providers in 57 countries.
The project has been actively developed since 2001, is available in more than 40 languages, and has the best security track record of any major CMS.
It is owned by the Plone Foundation, a 501(c)(3) not-for-profit organisation, and is available for all major operating systems
Plone Conference 2009, Budapest
11
![Page 12: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/12.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Flexibility of Open Source
The inherent flexibility in Open Source software, brought about by having access to the source code, means that the system can change as you need it to – you are not restricted to a fixed feature set.
With Open Source software you can customise the system to fit your requirements, not the other way around.
12
![Page 13: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/13.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Why They Chose Plone
- Lower initial costs
- Greater flexibility than comparable proprietary alternatives.
- Ability to expand and grow the system as requirements were identified and business processes evolve
- Stay in full control of their system, investing in the areas proving to be most valuable.
- Experiment with different ideas for approaching the problem without incurring licence fees.
13
![Page 14: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/14.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Project Results
14
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
Cos
ts
![Page 15: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/15.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Intranet Launch
- Launched in Jun 2007
➡ Initial user base of 600 management level employees worldwide
- News, events, documents, contact directories
15
![Page 16: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/16.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Functionality
16
![Page 17: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/17.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Functionality
Search Personalisation
17
![Page 18: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/18.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Functionality
Employee Directories
18
![Page 19: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/19.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Initial Functionality
Access Control &Membership
19
![Page 20: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/20.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Project Results
20
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
Cos
ts
![Page 21: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/21.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
AdLab Launched
-Search TV & Radio adverts worldwide
-Rate specific parts of adverts
21
![Page 22: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/22.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Technical Issue Tracker
22
![Page 23: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/23.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Forums
23
![Page 24: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/24.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Blogs
24
![Page 25: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/25.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Project Results
25
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
Cos
ts
![Page 26: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/26.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Management Stats Reports
26
![Page 27: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/27.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Carglass® Belux Intranet Launched
27
![Page 28: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/28.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Legal Microsite
28
![Page 29: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/29.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Marketing Case Studies
29
![Page 30: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/30.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Project Results
30
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
Cos
ts
![Page 31: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/31.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Customer Service Recognition
31
![Page 32: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/32.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
KPI Graphs & GPRS Quality Data
32
![Page 33: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/33.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Additional Microsites
33
![Page 34: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/34.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Project Results
34
!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3
6%
67%8%%%
69%%8%%%
697%8%%%
6:%%8%%%
6:7%8%%%
6;%%8%%%
<#=+=">$<#+5"#.+$?"0#*@
1A?"/$?"0#*@.A
B>C2D$?"0#*@.A
'2E+$D+"+D$5.4C5+D$"AA.A
?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$
HI<$J5"4@D$1AA.A
KE4>C(..$1L"5A$'=*5CD=+.
'"5M.+=#2$N"D.$O+0A=.D
P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A
P.*@#=*">$<DD0.$P5"*M.5
Cos
ts
![Page 35: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/35.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
The Future
- Carglass® Germany Intranet currently in development
- Carglass® Spain Intranet currently in development
- Belron.net ‘Research Wall’
- ‘Best of Belron® 2010’ microsite
35
![Page 36: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/36.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Result
Belron® have utilised Plone to bring business use cases & processes to life via the internet worldwide.
The initial objective of efficient communication and sharing of information globally has been achieved and is further improving every day.
- Naz Latif, Communications Executive, Belron®
“
36
![Page 37: The Flexibility of Open Source: A Case Study of a large Corporate Intranet](https://reader033.vdocuments.mx/reader033/viewer/2022042700/554bce7eb4c905ac708b4841/html5/thumbnails/37.jpg)
Matt Hamilton IMS 09 - 2nd Nov 2009
Conclusion
37
An Open Source CMS allows you to tailor your Intranet to your specific business needs and processes
➡ even if you don’t know all your requirements yet!