DHL Parcel | 2 mei 2023 1

DHL PARCEL E-Commerce summit Brussels 26/02/2016

Jan Van Roey / MD DHL Parcel Belgium-Luxemburg

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SHORT INTRODUCTION

DHL Parcel

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Our Business to Consumer Services B2C

Standard services Pick-up, incl. notifications24h transit time within the Benelux@home delivery and @DHL Parcelshop deliveryNeighbour deliveryDelivery against signatureNot home process, incl. notificationsTrack & TraceStandard Value Liability

Additional services & options Saturday & evening deliveriesIntervention possibilities No neighbour deliveryVarious types of additional insurance

Pricing

Weight-break or price per colli

approachVolume engagement taken into account

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Some of our solutions

DHL Web Services

Parcelshop locator

Label web service

Intervention Portal Webshop Plug ins

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B2C Solutions – your benefits

B2C delivery above market standards Integrated BeNeLux network with 24h transit time

DHL – a strong partner brand supporting your business

The most consumer friendly Parcelshop network Flexibility, proximity and convenience for consumer with direct Parcelshop delivery Easy Return process for both sender (Return portal) and receiver (drop off @DHL Parcelshop)

The most complete delivery service, both @home and @DHL Parcelshop Delivery against signature Detailed not home process with notification flow towards receiver High succes rate for 1st delivery attempt because of neighbour delivery approach

CHANGECHANGE

THE WORLD AROUND US AND

E-COMMERCE

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le-robot-humanoide-toujours-plus-surprenant-de-boston-dynamics

Google's smart contact lenses just went from concept to reality

August 21, 2015

Wearables

Example of new techniques in our own company

Press release DP DHL Bonn , 26/01/2015

DHL successfully tests Augmented Reality application in warehouse

Wearables and augmented reality software improve picking process by 25 percent

DHL Supply Chain and Ricoh carry out pilot project in the Netherlands

Digitized storesCustomer recognition in store

In store navigation robots

Anytime , Anywhere , Any device

Seamless Customer Experience

Product informationOn-the-go promotionVirtual advice expert

Logistics market place connected in the Cloud

Allows : real time info , real time qoutes , pro-activeness , improved capacity planning and targeted promotions

Seamless inventory visibility

Any location can be part of / or is the warehouse with full visibility : micro-warehouse , goods in transit , drive

through warehouse , Omni-channel warehouse

Delivery Customer Service : Sameday / 1 hour delivery

Flexible delivery options which can be changedSeamless returns

On demand optimised / consolidated delivery

Seamless Customer service

Large choice of Last Mile options

Expanded home delivery services PU and ship from store

Private Parcelbox Parcel locker

Deliver to trunk Crowd sourced delivery on demand

Deliver by drone

GIVE THE CUSTOMER CHOICES FOR SHIPPING / LAST MILE

Courier Delivery Standard delivery ( 2-3 Days ) Paid / Unpaid / Time window

Next Day

Sameday

Nominated day

Evening / Saturday

Returns

Unmanned delivery Parcelshop Give 3 choices of Parcelshops in the neighborhood

Click & Collect

Parcel Locker

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Thank You