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The Fallacy of Control

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$Page 1: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

1© Sapient Corporation 2009 www.sapient.com/government

The Fallacy of Control

$Page 2: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

2 www.sapient.com/government © Sapient Corporation 2009

The Fallacy of Control

The Fallacy of Control

$Page 3: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

3© Sapient Corporation 2009 www.sapient.com/government

$Page 4: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

4 www.sapient.com/government © Sapient Corporation 2009

The Fallacy of Control

$Page 5: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

5© Sapient Corporation 2009 www.sapient.com/government

$Page 6: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

6 www.sapient.com/government © Sapient Corporation 2009

The Fallacy of Control

$Page 7: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

7© Sapient Corporation 2009 www.sapient.com/government

Dan Willis

$Page 8: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

8 www.sapient.com/government © Sapient Corporation 2009

The Fallacy of Control

http://www.uxcrank.com

$Page 9: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

9© Sapient Corporation 2009 www.sapient.com/government

$Page 10: The Fallacy of Control - sapient.com · ÆI]^h ^hcÉi V hidgn VWdji iZX]cdad\n# >iÉh V hidgn d[ XjaijgZ!Ç hV^Y BVgi]V 9dgg^h VXi^c\ VhhdX^ViZ VYb^c^higVidg [dg i]Z$

© Sapient Corporation 2009 www.sapient.com/government

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