the executive guide to accelerating sap projects with
TRANSCRIPT
The Executive Guide to Accelerating SAP Projects with Enterprise Test Automation
WORLD’S #1 CONTINUOUS TESTING PLATFORM
Table of Contents:
03 The challenge: Digital transformation in the SAP world.
04 The problem: Traditional SAP testing is broken.
05 The problem: The cost of complexity.
06 The problem: Slow is the new downtime.
07 The solution: SAP’s recommended testing solution.
08 The solution: The Tricentis continuous testing platform.
09 Result #1: Fast track innovation.
10 Result #2: Deliver change without disrupting business.
11 Result #3: Test smarter. Save a ton.
12 Why Tricentis: Enterprise grade. SAP proven.
13 Success: Case studies
Tricentis | Table of Contents 2
Today’s enterprises are driving digital transformation projects to boost
speed, agility, and innovation. To achieve this, they’re making massive
investments in their SAP systems to streamline back-end operations,
modernize front-end interfaces, and connect critical business processes
across a complex web of technologies and applications. Unfortunately,
enterprises are woefully lacking the automation that’s required to
complete these SAP projects with the necessary speed and quality.
THE CHALLENGE:
Digital transformation in the SAP world.
“To adapt to what is happening in the industry…we want to evolve our technology strategy to be competitive from a speed to market perspective.”
—Tina Oelschlager, Director, IT Analysis, Nationwide
3Tricentis | The Challenge
THE PROBLEM:
Traditional SAP testing is broken.
SAP applications link every aspect of your business. This means even a
minor SAP update has the potential to cause major damage. The goal
of SAP testing should be to help organizations deliver safe, fast changes
to their SAP systems. But most SAP customers rely on manual testing,
which requires high degrees of effort (often from key business users)
but provides low amounts of risk prevention in return. This broken
process slows down innovation and adds to your project costs while
leaving your business vulnerable to downtime.
Source: GitLab, Global Developer Report, 2019
What impedes the delivery of innovative software?
Testing is the #1 barrier to speed and agility.
“We are constantly iterating and improving the business applications that are critical for supporting customers and users. However, prior manual testing processes were inefficient and tedious.”
—Sujit Unni, Vice President of IT, Vantiv
Testing
Planning
Code Dev
Code Review
4Tricentis | The Problem
THE PROBLEM:
The cost of complexity.
The complexity of SAP software makes it difficult to know which
changes pose risks to your business. When SAP testing is broken, risky
changes result in costly disruption and downtime. This forces many
organizations to rely on special “hypercare” periods after SAP updates.
During these periods, emergency teams spend weeks—even months—
fixing problems that their manual testing process did not catch.
Innovation stalls. Productivity plummets. Costs skyrocket.
* Source: Tricentis survey
Broken SAP testing leads to hypercare.
Manual testing requires high effort but provides low risk reduction, leading many companies to rely on hypercare to stabilize business after an SAP update.
Slow, Painful, Expensive Post Go-Live Hypercare
Resource costs
Opportunity costs
Business downtime costs0
20
40
60
80
100
Risk Reduction
High Effort, Low Risk Reduction
SAP Testing Method*
90% of SAP customers rely on manual SAP testing involving key users
Method
Automated
Manual
Effort
5Tricentis | The Problem
THE PROBLEM:
Slow is the new downtime.
Shifts to modern cloud and microservice architectures introduce
additional risks. One change can now impact the performance of
multiple services and apps. However, it’s difficult for traditional
performance testing to identify where and to what extent. This leads
to reliability and scalability issues which can throttle business and sour
customer sentiment.
Where is the bottleneck?Performance issues can spring from anywhere, meaning your performance testing needs to cover your entire enterprise stack (including cloud and hybrid architectures) while keeping pace with DevOps timelines.
Negative impact on revenue
60%
45%40%
32% 31%
Negative impact on competitiveness
Negative impacton brand value
Negative impacton customer retention and
acquisition
Negative impacton employee satisfaction
Non-SAP Technology
Containers
DevOps Microservices
CI/CD
SAP Technology
How does poor application performance affect your business?
Source: Capgemini, The State of Performance Engineering 2020
6Tricentis | The Problem
THE SOLUTION:
SAP’s recommended testing solution.
Tricentis and SAP joined forces to offer a new and
fundamentally different way to test changes to SAP
applications. One that’s totally automated, fully codeless, and
intelligently driven by AI. And one that’s designed to accelerate
SAP innovation from the get-go. Our platform helps customers
at every step of their SAP journey, from ECC to S/4HANA and
beyond.
“Our customers will benefit tremendously from SAP’s partnership with Tricentis. We will ensure that the adoption of SAP software is accelerated and that the costs of testing are significantly reduced.”
—Marc Thier, SVP Application Lifecycle Management, SAP
Tricentis | The Solution 7
THE SOLUTION:
The Tricentis continuous testing platform.
The Tricentis platform simplifies and automates the process of
of SAP functional and performance testing. Using our platform,
you can accelerate SAP testing by 10x or more while dramatically
reducing the risks to business. This results in massive savings—
as much as 50% or more reductions in your testing costs. The
result? Faster innovation, smoother upgrades, and better business
outcomes.
• 10x faster testing
• 90% risk reduction
• 50% lower costs
KEY BENEFITS:
AI-powered continuous testing for SAP.
The Tricentis platform shows you the risks you need to test, runs the right tests to address those risks, and tells you when it’s safe to release.
8Tricentis | The Solution
RELEASE
LOA
DTE
STIN
G
DESIGN AND DEVELOP
What to test?
Does it work?
Does it scale?
CONTINUOUS TEST AUTOMATIO
N
CHANGE IMPACTAN
ALY
SIS
RESULT #1:
Fast track innovation.
When it comes to SAP testing, speed changes everything.
By replacing slow manual testing with our codeless AI-
powered platform, you can quickly achieve 10x faster
testing times. This lets you shift to Agile and make
weekly (even daily) SAP releases a reality.
“We cannot have people spending their time on software testing tasks that can and should be automated. There is much higher-level work to do. We need future-oriented staff, and we can’t afford to make them suffer by asking them to do needless manual testing.”
—Andreas Kranabitl, CEO, SPAR
Digital transformation requires continuous testing.
RELE
ASE
M O N ITO R
OPE
RA
TE
DEPLOY
CO
DE
BU
ILD
PLAN
C O N T I N U O U S T EST IN
G
Test Automation: Continuous
Dev Ops
Tricentis | Result #1 9
RESULT #2:
Deliver change without disrupting business.
Our smart impact analysis tool, Tricentis LiveCompare, takes the
complexity out of SAP testing. It tells you exactly what to test to
address the risks in an SAP update. So instead of testing too much,
too little, or the wrong things entirely, your teams test the right
things. This provides 90%+ risk coverage for only 15% of your
current test effort. Test times shrink. Quality soars. And there’s no
more need for hypercare.
“LiveCompare ensures we’re testing the right things and spending resources in the right places…That has translated into a direct resource savings of 30-40%.”
—Ray Berry, Application Development Lead, The Coca-Cola Company
Test less. Boost quality. End hypercare.
10Tricentis | Result #2
Traditional impact analysis narrows the test scope down to impacted objects.
0Used Impacted Most-at-risk objects
(AI-powered assessment)
# Objects used in an SAP System
LiveCompare reduces the test scope down to the most-at-risk objects.
-85%
11
RESULT #3:
Test smarter. Save a ton.
Tricentis | Result #3
Automation saves more than time. By reducing test volume and
automating manual tasks, the Tricentis platform shrinks your
testing costs by as much as 50%, or more. The savings don’t stop
there. Fixing SAP testing minimizes expensive business downtime,
eliminates the need for costly hypercare periods, and improves
the overall cost-to-value of your SAP initiatives.
The Tricentis platform fixes SAP testing.
Tricentis test automation fixes SAP testing by providing high risk protection for low effort, speeding innovation while eliminating the need for expensive hypercare.
Slow, Painful, Expensive Post Go-Live Hypercare
Resource costs
Opportunity costs
Business downtime costs0
20
40
60
80
100
Low Effort, High Risk Reduction
SAP Testing with the Tricentis Platform
Over 90% of tests are automated, minimizing stress on key users
Method
Automated
ManualRisk Reduction
Effort
WHY TRICENTIS:
Enterprise grade. SAP proven.
Tricentis is the global leader in enterprise testing solutions.
With more than 1,800 customers around the world, including
brands such as McKesson, Vodafone, and Coca-Cola, we are
the undisputed leader in SAP test automation. Our modern,
AI-powered platform is built from the ground up to support
fast, safe releases, while reducing costs. As our customer,
you’ll rest easy knowing our partnership with SAP and proven
track record means we have the experience to help you make
your SAP initiatives succeed.
12Tricentis | Why Tricentis
13Tricentis | Case Study
CASE STUDY
How Vodafone accelerated S/4HANA implementation
THE SITUATION• Vodafone was transitioning to one of world’s largest SAP S/4HANA
implementations in just 10 months• HP/MicroFocus UFT lacked support for modern technologies and
processes• Test automation was slow and difficult, did not scale
THE NEED• Dramatically speed up testing to meet S/4HANA migration needs• Ensure that ongoing SAP updates don’t disrupt core business processes
WHY TRICENTIS• Model-based test automation makes test automation accessible and
resilient• Support for their old and new SAP platforms• Full end-to-end business process testing across their SAP and non-SAP
systems
SnapshotE2E test automation across 81%SAP, web, mobile, APIs
Faster test automation 200%testing time
Days of working time 400saved in year 1
Test automation across 70%S/4HANA
14Tricentis | Case Study
CASE STUDY
How Tyson gained speed, cut risk, and saved millions on their journey to S/4HANA
THE SITUATION• Massive SAP S/4HANA transformation project. Customer had 2% test
automation rates with over 350+ licenses of HP and Worksoft• Expanding, complex infrastructure of shared system components
with SAP
THE NEED• Test automation for SAP from ECC, Fiori and S/4HANA to APIs and
custom apps• Convert Manual Testers to Automation Specialist• Become more Agile and DevOps focused
WHY TRICENTIS• Ease of use• Comprehensive regression tests across SAP and non-SAP systems• Extensive platform and protocol support• Total cost of ownership
SnapshotTime to market 8x acceleration
Risk reduction 75% (was 38%)
Cost savings 58% ($44M > $18M annually)
Tricentis | Case Study 15
CASE STUDY
How Dell doubled performance testing across 600 apps
THE SITUATION• SAP applications are the backbone of Dell’s business• Dell has 600+ applications including SAP Hybris and SAP GUI• Dell’s 2,500 sales reps rely on these applications to conduct business
THE NEED• A performance testing solution capable of testing all Dell’s applications• Integration of performance testing into their CI pipeline• Faster performance testing with less maintenance required
WHY TRICENTIS• Continuous performance test automation• Standard platform for testing all their applications• Ease of adoption• Codeless solution enables faster test design with less maintenance • Integration into their CI toolchain
SnapshotIncrease in performance 200% testing frequency
Performance tests/day 200+ in CI pipeline
Reduction in test design time 40%
Reduction in test maintenance 30%
Increase in resource efficiency 24%
16Tricentis | Case Study
CASE STUDY
SPAR accelerates Agile testing for SAP eCommerce projects
THE SITUATION• Needed to unite ecommerce + “brick and mortar” business to meet
customer expectations• Deploying 100+ updates to production every year, each with extensive
testing• Modernizing SAP B2C ecommerce environment required extensive
end-to-end testing
THE NEED• Automate end-to-end testing across a diverse application stack (SAP +
Non-SAP, on-prem + cloud)• Simplify test data management and test environment constraints that limit
test automation
WHY TRICENTIS• Seamless integration of automated regression testing into the deployment
process• Faster testing of complex, end-to-end scenarios (from hours to < 2 minutes)• Automated feedback on the state and stability of the SAP B2C system
improves confidence in releases
SnapshotIncrease in test 800%automation speed
ROI completed in 1 year 100%
Automated tests 184k
