The Essentials and Basic Fundamentals of Workplace Communication

¨  Expectations ¨  Communication Loop ¨  Noise ¨  Intent vs Perception ¨  Conflict Resolution ¨  Netiquette ¨  Clear and Concise Expectations ¨  Feedback/Evaluations ¨  Body Language/Non Verbal Communication ¨  Tips for Successful Communication, Dos and Don’ts ¨  Quiz and Prizes ¨  Questions ¨  Feedback forms

¨  What do you want to get out of the next hour?

¨  What is a Communication Loop? ¨  What are the three parts of a Communication

Loop? ¨  What are the responsibilities of each part?

¨  What is noise?

¨  External. ¨  Internal. ¨  Language. ¨  Nonverbal Distractions.

¨  Family history ¨  Culture/Race ¨  Age, demographics ¨  Mood ¨  Life experiences ¨  Incongruent nonverbal and verbal message

¨  Challenge #1: List one example of each in your workplace. (three minute group discussion)

¨  What does intent mean? ¨  What does perception mean? ¨  Which one is most important?

¨  Challenge #2: One examples of intent not being perceived as intended in your workplace or home. (three minute group discussion)

¨  What is conflict resolution? ¨  What is pro- self? ¨  What is pro-social?

¨  How can I handle it in the workplace? Ø Avoidance Style Ø Yielding Style Ø Competitive Conflict Style Ø Cooperation Conflict Style Ø Compromising Style

¨  How do I get better at it? ¨  Challenge #3: How often do you observe or

experience conflict in your workplace during a week? Share one example. (Three minute group discussion)

¨  What is Netiquette? ¨  What are some of the rules that should be applied

to the workplace? (next slide) ¨  How can my Facebook or Twitter accounts affect

my workplace communication?

¨  Challenge #4: Two examples of Netiquette in your workplace (three minute group discussion).

¡  Be concise/care about correctness. ¡  Don’t send anything you wouldn’t want

published. (Cerner) ¡  Don’t use e-mail or texts to avoid contact. ¡  Never respond when you’re angry. ¡  Resist humour and personal jokes. ¡  Scan all email messages before replying to each

individually. ¡  Understand when to use all caps. ¡  Announce attachments. ¡  Cell phones off in meetings, no texting or emails.

¨  What is included in clear and concise expectations? ¨  Who is responsible for this? ¨  Should I ask questions? ¨  What can happen if the expectations are unclear? ¨  Do the expectations have to be written? ¨  Are clear expectations related to results? ¨  Challenge #5: Two examples of clear and concise

safety expectations in your workplace (three minute group discussion).

¨  How do I know how well I’m doing at work? ¨  How formal should the process be? ¨  How often should I be receiving feedback?

¨  Challenge #: Two examples of how you receive feedback in your organization and how often. (three minute group discussion).

¨  What is nonverbal communication? ¨  Facial Expressions ¨  Body movements and posture ¨  Gestures ¨  Eye contact ¨  Touch ¨  Space ¨  Voice ¨  Appearance ¨  What percentage of our communication happens with

nonverbal communication? ¨  Challenge #7: What challenge does this present with emails,

texts and memos? (three minute group discussion and share).

¨  Smile. ¨  Actively listen without interrupting . ¨  Be respectful, say hello. ¨  Be honest/transparency is valued. ¨  Accept responsibility for being a good

communicator. If you make a mistake, apologize, learn and move on.

¨  Acknowledge our differences. ¨  Invest time in understanding your audience and

prepare for difficult conversations. ¨  Create a culture of zero tolerance for bias and

stereotypes.

¨  Don’t board the Gossip Train. ¨  Don’t place blame. ¨  Don’t resort to name calling. ¨  Don’t use the term ASAP (as soon as possible). ¨  Don’t feel uncomfortable for having

expectations of your managers or supervisors. ¨  Don’t use humour as a weapon. ¨  Don’t take it personally. ¨  Don’t confuse your message with your

nonverbal signals.

¨  There are five Timmy’s gift cards to win with the fifth being the grand prize.

¨  Just like our Manitoba socials, the winner will pull the next question from the hat and so on and so on…

¨  The Grand Prize question will appear on the next slide.

¨  What communication model did our individual discussions, as well as overall workshop, follow this afternoon and how? Hint: Three parts are necessary.

¨  Don’t forget to complete your feedback forms.