the emerson suite - advanced corporate coaching methods
TRANSCRIPT
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Advanced Corporate CoachingMethods
July 7, 2016
Mary Legakis Engel and Doug Emerson
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Who We Are
Market Trends on Business Coaching
Methodologies
The 4 Components of a Solid Business
Methodology
Real Effectiveness and Job Clarity
Q&A
OVERVIEW
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WHO WE ARE
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DOUG EMERSON MARY LEGAKIS ENGEL
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Start with the Client
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Conflict
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Stress
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Less Effective Behaviour
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“Effectiveness is a discipline.
And like every discipline,
effectiveness can be learned
and must be learned.”
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Leader-managers would be MORE EFFECTIVE if they consistently:
• Set a few high priority objectives that measure job success
• Focus themselves and their organization on the achievement of those objectives
• Eliminate wasted time
• Use the appropriate behaviour with the people they work with
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10© Reddin Global 2016
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11© Reddin Global 2016 Source: http://www.techvibes.com/company-directory/toronto/tag/startup
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METHODOLOGY
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Real effectiveness: The extent to which a leader-manager achieves the
output requirements of the job.
Apparent effectiveness: The appearance of effectiveness by observation of
behavior alone.
Personal effectiveness: The extent to which a leader-manager achieves
their own personal goals and aspirations.
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The only way to know if you’re really
effective is to define the measurable
outputs of the job.
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Inputs Outputs
Real effectiveness
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Outputs
Represent outcomes, not activities
Are measurable
Most important aspects of the role – top 4-6
Within your Authority
Represent 100% of the output expectations of the job
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Examples of Outputs
Financial Performance
Customer – Experience? Satisfaction?
Employee – Satisfaction? Engagement? Effectiveness?
Growth
Cultural Transformation
Innovation
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Must be Measurable– Quantity– Time– Quality / Error rate– Cost– Adherence or variance– Feedback
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Examples of Metrics
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Outputs Metrics
Financial Performance ?
Customer Satisfaction ?
Cultural Transformation ?
Innovation ?
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Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction ?
Cultural Transformation ?
Innovation ?
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Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation ?
Innovation ?
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Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation • Employee survey results• Turnover rate
Innovation ?
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Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation • Employee survey results• Turnover rate
Innovation • Amount of $ from new revenue streams• # of new projects launched
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3 Situational Elements
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People Demands
Organization Demands
Work Processes
Your Client
The way work may be doneto achieve effectiveness.
Organizational norms &culture.
Your manager, direct reports, co-workers and stakeholders
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Advanced Corporate Coaching Mastery1. Have a mentor or coach in the business
you want to be in
2. Be in a community of people talking about the business you want to be in
3. Have a methodology that is credible and relevant to the clients you want to work with
© Reddin Global 2016
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Q&A
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Effectiveness is the central issue
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