Benefits

• 99.99% undifferentiated uptime guarantee

• Compliance solutions

• Included business continuity and disaster prevention

• Predictable billing amounts

• Single-tenant pods for virtual private cloud

• Direct hybrid cloud connections

• Support and incident response

• Phone and online support

• Best-in-class technology platforms

• DXC Concerto™ Cloud Management Platform

• DXC Concerto™ Partner Program

DXC Concerto™ provides cloud platforms, tools and expert management to support small to mid-size organizations with mission-critical applications and multi-cloud strategies. Concerto makes IT easy by offering seamless integrations, complete infrastructure management and flexible deployment across private, public and hybrid clouds.

The team helps organizations use the cloud to reduce IT challenges and drive business growth through an application-centric approach and best-in-class technologies developed by Microsoft, Cisco, Amazon Web Services (AWS) and other leading providers. Advanced compliance and regulatory certifications, rigorous security protocols and a 99.99 percent guaranteed uptime are part of Concerto’s “premium comes standard” offering and have earned Concerto recognition as a top global cloud service provider

The DXC Concerto™ differenceDXC Concerto™ We offer streamlined solutions for the mid-market with seamless integrations, complete infrastructure management and flexible deployments across multiple clouds.

DXC Concerto | Fact Sheet

DXC Concerto | Fact Sheet

Compare Concerto’s offering with other typical cloud offerings:

DXC Concerto Other Providers

“Four-nines” uptime (99.99 percent): Our standard service level agreement (SLA) for Concerto private and hybrid environments offers a non-differentiated uptime, meaning that the guarantee is all-inclusive. If any layer (application layer, platform layer, web access) of our service is down, you will automatically be notified and receive money back — no request form necessary.

Other cloud service providers typically offer “three nines” (99.9 percent) and may also offer a differentiated uptime agreement — meaning that if one layer of the service is available, another is not covered. (Example: The full client is down, but the web client is not.) You may also have to complete paperwork for downtime reimbursement.

Compliance solutions: A data security and compliance solution consists of more than a few checkboxes. It is a formal methodology that applies the right physical, technical and administrative processes to properly ensure the confidentiality, integrity and availability (CIA) of mission-critical applications. Concerto can meet your regulatory compliance needs, including the Service and Organization Controls Report (SOC) 1, SOC 2, Sarbanes-Oxley Act (SOX), HIPAA, Federal Information Processing Standard (FIPS) 140-2, Payment Card Industry (PCI), Criminal Justice Information Services (CJIS), International Traffic in Arms Regulations (ITAR) and the EU-U.S. Privacy Shield.

Some cloud providers claim to be compliant when what they really mean is the physical data center they reside in is compliant. They may offer all the components to build a compliant solution, but it’s up to you to know how to assemble these building blocks.

DXC Concerto™ Partner Program: Concerto offers partnering options to fit any business model, including referral, private label or “powered by” programs. Our partner program features a strong partner ecosystem and a robust set of enablement tools that help drive profitability and tangible financial gains.

Other partner programs tend to feature benefits that offer minimal value and show little investment, ultimately benefiting the provider, rather than the partner.

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DXC Concerto | Fact Sheet

DXC Concerto Other Providers

Business continuity and disaster prevention: Our offering goes beyond basic disaster recovery. DXC Concerto fully managed environments provide multiple site redundancy as a standard configuration and automatic failover to an alternate data center should a disaster strike. Our standard recovery time objective (RTO) of 8 hours and recovery point objective (RPO) of 4 hours can be upgraded to provide even more aggressive protection — as low as 15 minutes.

Many other providers consider full redundancy and automatic failover an add-on service. In addition, you will need to contract specific recovery time objective and recovery point objective times.

Predictable billing amounts: DXC Concerto Cloud is carefully planned and built for capacity requirements to deliver a predictable monthly invoice amount.

Many cloud providers charge by pure consumption, or by overage when the internet traffic traveling from one layer to another exceeds the planned limit, which can result in erratic or escalating invoices.

Single-tenant pods for virtual private cloud: Our single-tenant pods and single-instance protocols provide a highly secure environment, with high performance and capabilities for specific customizations/configurations and security postures.

Other providers promote shared or multi-tenant platforms as a secure and cost-effective solution for all solutions. However, no shared platform can achieve the layer-by-layer security or customization that a single-tenant private environment can.

Direct hybrid cloud connections: DXC Concerto™ Hybrid Cloud offers the ability to create high-speed, low-latency private connections between public cloud platforms and infrastructure that resides on-premises or in a colocation facility.

Concerto was one of the first to market with a true directly connected hybrid cloud. Many cloud providers promote hybrid cloud but haven’t yet made it production ready or actually mean a mix of platforms.

Support and incident response: Concerto provides unlimited technical resolution for operating systems, SQL servers or cloud platforms with 24x7 support, as well as integration of support plans with your current application support provider/partner. With a current sub-minute time-to-answer track record, no one supports your cloud environment the way Concerto does.

Many cloud providers don’t provide unlimited support, and most don’t collaborate with application partners as seamlessly as Concerto.

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DXC Concerto | Fact Sheet

DXC Concerto Other Providers

Phone and online support: Our team is available 24x7 through our toll-free support line. In addition, our customer portal, powered by ServiceNow, is the online gateway to submit requests, report incidents and get status updates and compliance documentation — all in one central place.

Some providers do not offer round-the-clock phone support or online access to requests, reporting or compliance documentation.

Best-in-class technology platform: We made the decision up front to ensure that we created a best-of-breed technology platform. Cisco, Microsoft and NetApp come together in the DXC Concerto Cloud to provide all customers the best technology platform on the market.

Many providers have taken a different approach to building out a cloud platform, leveraging a variety of other platforms. We strongly believe in the security, reliability and scale of the Concerto platform, including delivering the first directly-connected hybrid cloud powered by Cisco Cloud Architecture for the Microsoft Cloud Platform.

Why DXC Concerto?

DXC Concerto, the mid-market cloud offering within DXC Technology, specializes in providing a best-in-class multi-cloud platform that helps organizations accelerate digital transformation and realize their full potential. We make cloud adoption easy with unrivaled uptime and accelerated delivery, worldwide. Our strategic partnerships include Microsoft, NetApp, Cisco and Amazon Web Services (AWS). Delivering application expertise, innovation and service excellence in every engagement, we serve as trusted advisors to clients and application partners seeking to better manage risk and reduce operational challenges.

About DXC Technology

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, serving nearly 6,000 private and public-sector clients from a diverse array of industries across 70 countries. The company’s technology independence, global talent and extensive partner network deliver transformative digital offerings and solutions that help clients harness the power of innovation to thrive on change. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

© 2018 DXC Technology Company. All rights reserved. ECL-075. July 2018

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