the division of labor business model matrix - roundmap
TRANSCRIPT
© COPYRIGHT PROTECTED 2014-2020 � EDWIN KORVER - ROUNDMAP.COM � CROSS-SILO MANAGEMENT CONSULTANTS - CROSS-SILO.COM � ALL RIGHTS RESERVED
BUSINESSDYNAMICS CUSTOMER
DYNAMICS
MARKETDYNAMICS
INCOMES & OUTCOMES
CREATEVALUE
DELIVERVALUE
CAPTUREVALUE
INPUTS & OUTPUTS IMPACTROUNDMAP™ SCOPE:
To explain the scope of the ROUNDMAPwe prefer to use Porter’s Generic ValueChain formula: Value Created + Captured-/- Cost of Creating that Value = Margin.
ROUNDMAP focuses on the CustomerDynamics and the firm’s revenue model.
SHORT DESCRIPTION
TM
BUSINESSMODELMATRIX™ C R O S S S I L O™
™
TMTHE DIVISION OF LABOR
Operations can be reduced to two processes: the creation of
a product and the creation of a customer. It is a challenge to
align these two, so that overstock or long delivery times can
be prevented. While most are aware that the principles of
scientific management by Frederick Taylor have been adopt-
ed by production (l), we need to be mindful that similar prin-
ciples have also been applied to customer creation (r), caus-
ing frontline employees to disengage from their customers.
COMPARTMENTALIZEDPRODUCT ASSEMBLY LINE
© COPYRIGHT 2018-2020 - EDWIN KORVER - CROSS SILO BV - ALL RIGHTS RESERVED - ROUNDMAP.COM
SILOIZATION OF THECUSTOMER CREATION PROCESS
© COPYRIGHT 2018-2020 - EDWIN KORVER - CROSS SILO BV - ALL RIGHTS RESERVED - ROUNDMAP.COM
DISCOVERSOURCE ASSEMBLE NPSEXCHANGEQUALITY
MARKETING SALES SERVICE