The Death of Laptops: The Promise & Challenge of the

New Mobile Based Platform

What it is all about

• With tablet sales expected to double by 2016, organizations must come to grips with employee demands to bring their own devices into the workplace

• Even though allowing employees to bring their own devices would reduce mobile costs and boost employee satisfaction, IT is still faced with– the challenging task of supporting countless devices– securing corporate data– leverage mobile devices to improve service delivery and

demonstrate IT’s business value.

Baby Boomers and before 1967

1950: Ferranti Mark 11952: Mainframes1959: ATM (US) balances only1960: IBM 14011964: System/360The i960s are the IBM era

No recognizable Help Desks Data control were contact point Data prep was the big activity Lost/wrong prints were the

issue of the day

Timeline Effect

Generation X 1965 > 1977

1965: BASIC1968: CICS + ATM (UK)1969: Magnetic strip cards + moon landing1970: Rational databases1971: Speech recognition + floppy disk1972: Atari1973: Ethernet/LAN1974: SNA1975: IBM 5100 pc + Microsoft1976: Laser printer + space shuttle1976: Apple

Timeline Effect

Help Desk still embryonic Networking now having an effect Remote PCs creating user issues Technicians providing support At a cost! Computer Operators providing more support

Generation Y 1978 > 1996

1981: Osborne (laptop)

1982: Excel

1983: 1G Cell Phones + Lotus 123

1983: ITIL (?)1985: AOL

1987: PS/2

1988: NeXT + OOPs

1989: Netware 3 + Microsoft Office + HDI

1990: Archie + WWW

1991: Linux + 2G Cell Phones + Internet

1992: Windows

1993: Mosaic

1994: Spam + Cloud + smartphone (devices)

1995: Convergence + Amazon + Internet + eBay

1996: The Dotcoms + COBIT

On the road for the first time Programmable workstations Search engines Remote programming External communications Remote networks IT as a business Faster program delivery True world wide interconnectivity Front end services Start of the Help Desk Corporate penetration Searching is now possible Browsing is now possible HD recognized as essential Certification & standards

Timeline Effect

0 Generation 1997 > 2010

How do you…….? Help Desk is now Service Desk Sophisticated tools for SD Failures have bigger impact Governance now dominates Managers and buy their own

solutions Everyone is technology literate Services are increasingly

sophisticated Certification is now the norm More portable technologies Technology now the norm for

communication Technology the norm in schools BYOD & Social Media 7.8 billion potential callers!!!

• 1997: Distributed Computing + Palm pilot + smartphone (name coined) + Outlook

• 1998: XML• 1999: Wireless + Y2K + Blackberry• 2000: Millennial Change + paypal• 2001: Blogs + 3G Cell Phones• 2002: Sarbanes-Oxley + Plaxo• 2003: Virtualization + Linkedin + Skype• 2004: ERP Facebook• 2005: Multicore Processors + youtube +

ebay• 2006: Twitter• 2007: The iPhone• 2010: iPad• 2012: 4G

Timeline Effect

Employee BYOD

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IT has to Support?

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Transparent IT

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C-Level

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Dashboards

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IT Department

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Death to the Dinosaurs

Air

Water

Telecoms

Gas

Electricity

Deregulation

• In 1998 the deregulation of the electricity industry in England and Wales was finally implemented over a period of about 10 years.

• Before the deregulation of electricity was implemented it was only possible to obtain power from designated regional electricity supplier

• Whereas now we can choose any electricity supplier and what’s more because of deregulation in other industries many people in England and Wales now pay one monthly bill

• Deregulation has had a tremendous impact in Wales and England but are there any parallels to the changing world of IT?

IT Deregulation

• Well if we look at; the cloud, out-sourcing, smart phone apps, i-pads and automation of front end technologies they are now available directly to business managers without any IT involvement.

• Deregulation by default!• Maybe we should change our approach to become IT Suppliers and

work directly with our consumers• One thing is certain IT will have to change its modus operandi and

to help facilitate that change • IT must ask questions such as ‘what we can learn from the power

industry deregulation?’

Sales (VAT) exclusiveUp to sale 12th

July 201326 weeks to 27th

July 2013

Retail 0 -0.9

Directory 9.99 8.3

Total Next brand 3.7 2.3

Of which sales from new space 1.8 1.8

Ban BYOD

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Time Wasters

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Remember the 90’s?

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Automate Process or Keep Manual

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Take Advantage of Mobile

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Company IT!

• Strict standards• No mercy fraud approach• Central purchasing• Company IT approach• Resource management

Critical tools

• Incident• Problem• Change• Security• Service levels/catalog/portfolio• Release• Asset/configuration• Capacity/availability

Customer must come to the plate

• If they want BYOD they must take some responsibility:– Security– Training– Purchasing– Planning and change– Capacity and availability– Product selection– Understand plugability– Non-IT apps and components e.g. peripherals

• You cannot dump all responsibility onto ITSM!!!!!

Thanks for reading!