the criticality of the "ops" in devops; speed hurts if reliability is missing
DESCRIPTION
CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers (CSPs) maximize return on their network infrastructure investments and lower the cost of network operations. It monitors, stores, analyzes and displays massive amounts of performance information for assuring quality across service providers’ complex, multi-technology, multi-vendor network infrastructure. Designed for high scalability at low cost, the solution enables proactive capacity planning and problem-solving through flexible dashboards and reports that unify all aspects of monitoring and help optimize operations through an extensible, open architecture. For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqXTRANSCRIPT
The Criticality of the “Ops” in DevOps; Speed Hurts if Reliability Is Missing
Marivi Stuchinsky
DOT06S #CAWorld
Molina Healthcare, Inc.Vice President Enterprise Infrastructure Services
DevOps
2
Abstract
CA Performance Management is a big data collection, warehousing and
analytics solution that helps communications service providers (CSPs)
maximize return on their network infrastructure investments and lower
the cost of network operations. It monitors, stores, analyzes and
displays massive amounts of performance information for assuring
quality across service providers’ complex, multi-technology, multi-
vendor network infrastructure. Designed for high scalability at low cost,
the solution enables proactive capacity planning and problem-solving
through flexible dashboards and reports that unify all aspects of
monitoring and help optimize operations through an extensible, open
architecture.
MariviStuchinsky
Molina Healthcare
Vice President of IT
3
Agenda
MOLINA HEALTHCARE BACKGROUND
IT TRANSFORMATION ROADMAP
Q & A
HOW WE GOT THERE
GAPS ON PEOPLE, PROCESSES AND TOOLS
DEVOPS LIFE CYCLE
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3
4
5
6
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Molina Healthcare
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Molina Healthcare, Inc. (MHI)
Our mission is to provide quality health services to financially vulnerable families and individuals covered by government programs.
Founded in 1980 by Dr. C. David Molina, the company started with one clinic in Wilmington, CA. Now headquartered in Long Beach, CA and ranked 393 in the Fortune 500.
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Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation− Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services Monitoring, Integration & Automation− Closed-loop automation
to optimize and control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− CA Service Operations
Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management6
IT Service Focus• Infrastructure as a Service
(IAAS / PAAS)- Server, network, storage, platforms, database
• Molina business model (M3C)
Monitoring, Integration & Automation− CA Service Operations
Insight: service view and customer impact analysis
Business Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End-to-End IT Services- Application & infrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Management− Software Version Control
Business ServiceOriented
DevOps (Enabler)
Silo EventOriented
Enterprise Event Management
Oriented
IT ServiceOriented
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change
7
Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation− Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager
Silo EventOriented
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services (BizOps)Monitoring, Integration & Automation− Closed-loop automation to
optimize & control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
Enterprise Event Management
Oriented
7
IT ServiceOriented
Business Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation w/CA SOI− SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change
Leveraging DevOps as part of our transformation
Business ServiceOriented
DevOps (Enabler)
Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− CA Service Operations
Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
IT Service Focus• Infrastructure As A
Service (IAAS / PAAS)- Server, Network, Storage, Platforms, Database
• Molina business model (M3C)
Monitoring, Integration & Automation− CA Service Operations
Insight: service view and customer impact analysis
8
Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation− Many point products− SCOM− What’s UP− vCOPs− HP Insight Manager
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services Monitoring, Integration & Automation− Closed-loop automation
to optimize & control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
8
IT Service Focus• Infrastructure As A
Service (IAAS / PAAS)- Server, Network, Storage, Platforms, Database
• Molina business model (M3C)
Monitoring, Integration & Automation− SOI customer impact
analysis− CA SOI (Services view)
Business Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End to End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Mgmt− Software Version Control
Business ServiceOriented
DevOps (Enabler)
Silo EventOriented
IT ServiceOriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Enterprise Event Management
Oriented
Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− CA Service Operations
Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
9
CA Service Operations Insight
How We Got ThereEnterprise Event Management Oriented
3
CA eHealth
CA Spectrum®
CA Network Flow AnalysisCA Application Delivery AnalysisCA Unified Communications Monitor
CA ApplicationPerformanceManagement
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Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation− Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services Monitoring, Integration & Automation− Closed-loop automation
to optimize & control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
10
Business Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Management− Software Version Control
Business ServiceOriented
DevOps (Enabler)
Silo EventOriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Enterprise Event Management
Oriented
IT ServiceOriented
Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− CA Service Operations
Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
IT Service Focus• Infrastructure as a Service
(IAAS / PAAS)- Server, Network, Storage, Platforms, Database
• Molina business model (M3C)
Monitoring, Integration & Automation− CA Service Operations
Insight: service view and customer impact analysis
11
How We Got ThereBusiness Service Oriented
12
Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation− Many point products− SCOM− What’s UP− vCOPs− HP Insight Manager
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services Monitoring, Integration & Automation− Closed-loop automation
to optimize & control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
12
IT Service Focus• Infrastructure As A
Service (IAAS / PAAS)- Server, Network, Storage, Platforms, Database
• Molina business model (M3C)
Monitoring, Integration & Automation− SOI customer impact
analysis− CA SOI (Services view)
Silo EventOriented
IT ServiceOriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− Service Operations Insight
(SOI) & Spectrum− CA eHealth, NetQoS− Application Performance
Monitoring (APM Wily)
Enterprise Event Management
OrientedBusiness Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control
Business ServiceOriented
DevOps (Enabler)
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Engaging End-to-End Teams Across Our Business Model
Model created to represent Molina business– Roughly based Medicaid
Information Technology Architecture (MITA)
Creating service teams that bridge IT and business silos
Fostering cross functional teamwork, collaboration and accountability IAAS & PAAS
Teams(ITOps)
Development & Operation
Teams(DevOps)
End to EndBusiness
Teams(BizOps)
Molina Medicaid, Medicare and Commercial Model (M3C)
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Silo Capabilities• Diverse technology for
each Molina businessMonitoring, Integration & Automation- Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager
Silo EventOriented
Ph
ase
Att
rib
ute
s
Business Integrated• Shared business goals• Manage according to
business priorities• Increased business agility• End to End Business
Services (BizOps)Monitoring, Integration & Automation− Closed-loop automation
to optimize & control− Cross platform release
automation− Continuous automated
testing
Business OutcomeOriented
Integrated Technology• Healthcare reform 2014• Silo’d technical teams
Monitoring, Integration & Automation− Aggregation of all
enterprise level monitoring− Service Operations Insight
(SOI) & Spectrum− CA eHealth, NetQoS− Application Performance
Monitoring (APM Wily)
Enterprise Event Management
Oriented
14
IT Service Focus• Infrastructure As A
Service (IAAS / PAAS)- Server, Network, Storage, Platforms, Database
• Molina business model (M3C)
Monitoring, Integration & Automation− SOI customer impact
analysis− CA SOI (Services view)
IT ServiceOriented
Business Focus• Manage according to IT
financial priorities• Enhanced customer and
stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation w/CA SOI− SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control
Business ServiceOriented
DevOps (Enabler)
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change
We are here
Transformation Results IT culture change: business focused Reactive to proactive operations Actively right-size capacity On-time delivery of new services 62% fewer alarms 71% less tickets 77% faster MTTR 37% more problems solved by Level 1 Operations Reduced 1,700 alarms/week to 300/week
GA
PS
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Gaps on People, Processes and Tools
People• Opportunity to improve shared accountability
− Still some “Blame Game”• Improve cross functional team collaboration• Improve skills in technical breadth (Dev & Ops)• Improve IT business understanding
Processes• Improve metrics to measure:
− Velocity of change and release− Success rate of change and release
• Improve application telemetry data training• Improve knowledge of end to end service• Improve code deployment processes
− Diversity of approaches across systems− Release Management
Tools• Cost-effective production like environment• Automated release• Automated testing • Enterprise scale application telemetry benchmarking
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DevOps Definition
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DevOps Overview
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DevOps System Life Cycle planned for Molina
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For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
Insert appropriate screenshot and text overlayfrom following “More Info Graphics” slide here;
ensure it links to correct pageDevOps
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