the cisco lifecycle services€¦ · customer advocacy / cisco services [email protected]. ... and...

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

The Cisco Lifecycle Services “Valorisez votre solution avec les Services Cisco”

Christine Ricateau

Customer Advocacy / Cisco Services

[email protected]


Agenda

From Connectivity to Intelligent Network

Lifecycle Services Approach

Benefits to Your Business


Evolving from Connectivity to Intelligent Systems

Network ofNetworks

Pervasive, Open Networks

Enable Client-Server

to ExtendBeyond

Corporate Boundaries

(TCP/IP)

Internet

Real-Time Infrastructure

Intelligent Information

Network

The Network and

ApplicationsWork Together

as an Integrated

System(Messages)

NewNetwork

Architecture

Client-Server

PacketNetworks

Demand for Networks TO

ConnectMultivendor

Devices(Packets)

Mainframe

We Are At An

InflectionPoint

Integrated System for Terminal to

Mainframe Connectivity

(VTAM)

ProprietaryNetwork


More and more complex IT Infrastructure

Data Center

B2B Links

Branch Offices

Distribution

Extranet

Partners

Field Organizations

RemoteEnvironments

MessageBroker

LegacyApps

Security

B2B Gateway

BAM

Transformation

EDITelephony

BusinessIntelligence

BusinessRules

MobileServices

Event Capture

RFID

ComplianceLogging

DatabaseLookup

Load Balancing

Custom Protocol

EAI

Web Service

Adapters

SOA

Standards

Compression

ESB

J2EE

.Net

ASP

MQSeries

More Layers, Components

MoreApplications

More Expense

MoreInteraction


Businesses Need Networks To:

Provide the Foundation for Transforming Business Processes

Evolve from Connectivity to Intelligent Systems

Participate Actively in Delivery of Applications and Network Services

The Network Touches Everything


Continually Adapt to Changing Business Requirements

Progress Smoothly into OperationsPrepare and Plan Effectively to Set the Stage for Sound Design

Point Approaches to Service and Support in the Design, Implement, and Operate Phases Were Once Enough Today, a Coordinated Sequence of Activities Is Needed for Success In Deploying and Operating Technologies and Optimizing their Performance

Traditional Approaches to Service and Support—Basic and Limiting

Prepare Plan Implement OptimizeOperateDesign


Intelligent Systems Require a Lifecycle Approach

Cisco Partner Customer

Plan

ImplementOptimize Operate

DesignPrepare

Lifecycle Services are the methodologies and practices that support the evolution of networks to business systems and ensure the most return from corporate IT investments


Optimize

Operate

Implement

Design

Plan

The Cisco Lifecycle Approach to Supporting the Network in Its Evolving Role

Prepare

Defines the Minimum Set of Activities

Needed


Assess readiness to support the proposed solution

Evaluate Preparedness

Create a detailed design to address business and technical requirements

Design the Solution

Implement the Solution Deploy the new technology without disrupting the ne twork

Maintain network health through day-to-day

operations

Maintain Network Health

Achieve operational excellence through

ongoing improvements

Operational Excellence

Develop a business case for a technology investment

Coordinated Planning and Strategy

The Cisco Lifecycle Approach to Support the Network in Its Evolving Role

Prepare

PlanOptimize

Implement

DesignOperate


Lifecycle Services Enabling The Intelligent Information Network

Intelligent Information NetworkEnterprise

Service-Oriented Network Architecture

Lifecycle Services

Service ProviderIP Next Generation

Network (NGN)

CommercialSmart Business

Communications Architecture


Services Mapping

Technology Architecture and Operations Services

Advisory Services

System Engineering

Technical Support

BusinessArchitecture

TechnologyArchitecture

Network Optimization Service

Network Optimization Service

AuditsAssessments Transactional AT PDI

OperateImplementDesign OptimizePlanPrepare

Architecture, Strategy and Roadmap


Business Case Alignment

Technology Assessment

Operations Assessment

Security Assessment

System Monitoring

Incident Management

Problem Management

Change Management

Configuration Management

Supplier Management

Security Administration

Staging

Implementation

Operations Implementation

Migration

Systems Acceptance Testing

Business Readiness Testing

Staff Training

Applications Development

Detailed Design Development

Operations Design Development

Staging Plan Development

Implementation Plan Development

Operations Implementation Plan Development

Systems Acceptance Test Plan Development

Migration Plan Development

Business Readiness Test Plan Development

Staff Plan Development

Deployment Project Management

Systems Readiness Assessment

Site Readiness Assessment

Operations Assessment

Security Vulnerability Assessment

Business Requirements Development

Technology Strategy Development

Operations Technology Strategy Development

High Level Design Development

Business Case Development

Proof of Concept

The Minimum Set of Activities Needed

Prepare Plan Implement OptimizeOperateDesign

The Cisco® Lifecycle Services approach defines the requisite activities, by technology and by network complexity, to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the network lifecycle


� Cisco Lifecycle Services are built to standards-based frameworks, including:

The Information Technology Infrastructure Library (ITIL)

Enhanced Telecom Operations Map (eTOM)

Fault, configuration, accounting, performance, and security (FCAPS)

Creating Leading Practices Through Recognized Standards

� Standards support delivery of IT services at the required service levels and an acceptable cost


Increasing Network Business Value and Return on Investment

Lower the Total Cost of Network Ownership�Reduce operating

expenses

� Improve network and staff efficiency

�Accelerate successful implementation

Increase Network Availability�Assess ability to

accommodate the proposed system

�Produce a sound design

�Stage and test; validate operation

�Proactively monitor and address availability, security

Improve Business Agility

�Establish business requirements and technology strategies

�Ready your sites to support the system

�Continually enhance performance

Speed Access to Applications

�Assess and improve operational preparedness

� Improve service-delivery efficiency and effectiveness

� Improve availability, reliability, and stability of the network and applications


Collaborative Support, Compounded Value

� Deploy solutions on time, on budget

Proven, consistent service-delivery methodology emphasizes coordination of Cisco, partner, and customer capabilities

� Receive a consistent services approach and delivery across your entire network

Regardless of size or geography

� Receive strong systems integration and ongoing operational support

For both your Cisco technology and other components on the network

Cisco and Its Extensive Network of Global Partners Can Help You:


Cisco Partner Customer

Assess Readiness

Can Your Network Support the Proposed System?

The Solution: A Lifecycle Approach to Service and Support

Design the Solution

Products, Service, Support Aligned to Requirements

Implement the Solution

Integrate Without Disruption or Causing Vulnerability

Maintain Network Health

Manage, Resolve, Repair, Replace

Plan

Implement

Operational Excellence

Adapt to Changing Business Requirements

Optimize Operate

Design

Coordinated Planning and Strategy

Make Sound Financial Decisions

Prepare

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