the changing nature of work: what's in it for me?

The Changing Nature of Work: What’s in it for Me?

James P. Ware, PhD Executive Director

The Future of Work…unlimited

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Meet Our Presenter(s): James P. Ware, Ph.D. Executive Director, The Future of Work 2011 Executive Producer, Work Design Collaborative 2002-2010 Vice President, The Concours Group 1998-2001 Research Director, Univ. of California Berkeley 1996-1998 Managing Principal, Unisys Information Systems 1993-1996 . . . Assistant Professor, Harvard Business School 1976-1981


A Story of Two Books

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The Difference


Today, CRE/FM is on the Hot Seat

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Increase Workforce

Satisfaction!

Give Us More Private Offices!

Cut Costs! Cut

Costs!


But There are So Many Questions . . .

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How many square feet do

we need? Where?

How many employees will we have in 6 months?

What are the best lease terms?

What’s happening to the cost of a square

foot?

How is workforce mobility affecting our space needs?

What can we do to reduce our carbon

footprint?

How can we enhance workforce collaboration?

How many contractors need space in our buildings?

Why doesn’t senior management see workplace as a strategic resource?


Today’s Agenda

What’s

Changing? Why?

What challenges do we face?

What can you do to make a difference?

A conversation about the future of work—

and the future of you

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The World Has Changed Again

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It’s time to reset the economy, our business models, and our minds


The World Has Changed Again: Media

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The World Has Changed Again: Government

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The World Has Changed Again: Economy

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The World Has Changed Again: Education

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The World Has Changed Again: Community

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And Work Has Changed

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Shift Happens: Demographics

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Percent Change

2010-2020

Age Group


Shift Happens: Technology

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Shift Happens: New Workplaces and Globalization

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But Place Still Matters

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Putting It All Together: SCAN Health

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YouTube Video: http://www.youtube.com/watch?v=k1A9AdVd0Ks


What Does it All Mean?

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Times of Change Create Huge Opportunities

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What to do? Here’s our humble advice….


First: Design the Work Experience – Over and Over

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Plan

Act

Observe

Redesign


Second: Rebuild the CRE/FM Business Model

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Third: Redefine Workplace Services . . . as Workforce Support

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Military Quartermaster Corporate Workplace Services Clothing and equipment End-user computing; desks, chairs,

filing cabinets, printers, copiers, A-V equipment, desk phones

Fuel and transportation; communication equipment and services

Heat, light, power; Internet access; Corporate Travel; interoffice mail; vendor contracts

Construction equipment Typically outsourced to contractors; might include landscaping

Personal items Office supplies; laptops, cell phones, employee concierge services

Large equipment (tanks, storage buildings)

Corporate facilities

Medical supplies Safety equipment; first aid supplies Repair parts Tech support; equipment replacements;

building maintenance


Fourth: Develop New Metrics

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Planet

People Profit


Fifth: Don’t Knock on the Boardroom Door— Call the Meeting

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Finally, Be Prepared for a Wild Ride

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For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

Dr. James Ware Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]

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