The Cases You Want.The Commitment You Expect.

Legal Intake and Telephone Answering Service

In the legal industry, there’s no telling when a valuable call may come in. Part-nering with a legal intake service that can become a seamless extension of your brand can help ensure valuable calls are never missed.

Stericycle Communication Solutions’ in-dustry-leading legal intake and telephone answering service is designed to seam-lessly meet the needs of your law firm while never missing a valuable phone call.

Legal IntakeOur intake specialists are available to answer, triage, qualify, and pri-oritize your personal injury or mass tort law firm’s calls any time of day.

“For those of you who believe you don’t get any quality cases after hours, I re-ceived a multimillion-dollar wrongful death lawsuit case at 9:30 p.m., which I fully attribute to Stericycle Communication Solutions’ [formerly Legal Intake Profes-sionals] seasoned intake specialists.”William Berg, Berg Injury Lawyers

Our legal-specific solutions and dedicated agent training are designed to seamlessly meet your law firm’s unique needs.

Outbound IntakePersonal injury and mass tort law firms can leverage our experts to contact potential clients and retrieve all their important case information.

Call Answering Our bilingual specialists are here to provide daytime, after-hours, and 24/7 support, ensuring your firm never misses a valuable interaction.

Reliable Services. Exceptional Experiences.With our support, law firms can rest assured every call will receive...• Exceptional client service• Consistent professionalism• Reliable, satisfactory support

...24/7/365

Our Expert Service. Your Trusted Partner.We offer a variety of industry-leading solutions that allow us to quickly identify and prioritize opportunities for your law firm. With Stericycle Communication Solutions’ support, law firms can rest assured every call will receive exceptional client service, consistent professionalism, and reliable support.

Client FocusedAs your partner, we want you to know you’re receiving excellent service. Complete recordings of all calls are provided to clients to ensure accuracy, professionalism, and attention to detail.

Online PortalTimely information is the key to your firm’s success. Our real-time reports and user-friendly insights, including calls, messages, and recordings enable you to more effi-ciently manage your firm.

Case Management Software IntegrationWe integrate with a number of case management plat-forms, software programs, and chat providers, creating a more seamless experience for your clients and business.

Live Call TransferWe provide immediate email notifications for all urgent calls and provide expert support to your clients until a representative can be reached. With our support, every call receives reliable, professional support.

Message PrioritizationWe expertly answer, triage, and prioritize your injury law firm’s calls, chats, and website form submissions as accurately and quickly as possible in a way that best represents your unique firm.

Chat & Web Form LeadsHelp convert chat and web forms into cases by letting us contact the potential client and completing the intake. We can gather all necessary information, enabling you to focus on more immediate responsibilities.

Script & Protocol ControlWe seamlessly support your law firm by using your cus-tomized scripts and protocols. We can even set thresh-olds for urgent and standard calls.

Want to see how we can help your law firm? Call us now at 1-800-896-4611 to learn more.

About Stericycle Communication Solutions Stericycle Communication Solutions, a leading North American communication services provider, proudly delivers the industry’s most comprehensive customer communications platform, which includes telephone answering, appointment scheduling, automated outreach, and more. By combining a human touch with innovative technology, we create truly best-in-class experiences while supporting organizations’ unique acquisition, engagement, and retention initiatives.

Want to learn more? Visit StericycleCommunications.com!