the call center is under attack from rsa conference 2016

2016 Pindrop™. THE CALL CENTER RSA Conference 2016 IS UNDER ATTACK

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2016 Pindrop™.

THE CALL CENTER

RSA Conference 2016

IS UNDER ATTACK

2016 Pindrop™.

KNOW YOUR FRAUDSTERPart One

Page 3: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

VOIP: CHEAP, EASY, SPOOFABLE

Page 4: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.2016 Pindrop™. Confidential.

INTERNATIONAL: UNTOUCHABLE

Page 5: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

KNOW YOUR RISKPart Two

Page 6: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.2016 Pindrop™. Confidential.

THE THREAT IS GROWING

Page 7: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

FINANCIAL INSTITUTION RISK

• Banks: 1 in 2650• Brokerages: 1 in 3000• Card Issuers: 1 in 900

Page 8: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

RETAIL RISK

• Retail Fraud Call Rate: 1 in 1000

Page 9: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.2016 Pindrop™. Confidential.

MEASURING POTENTIAL LOSSES

The value of the accounts an attacker is able to access after getting past initial KBA authentication

• The value of the account• The amount of in-store credit

offered• Non-monetary attacks

• Social Engineering• Reconnaissance• Privacy Breaches

Page 10: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

FINANCIAL INSTITUTION EXPOSURE

$11M

$15M

$7.6M

Page 11: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

PROTECTING THE CALL CENTER

Part Three

Page 12: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.2016 Pindrop™. Confidential.

PHONEPRINTING™ AUDIO ANALYSIS

Pindrop’s Patented Phoneprint™

147 factors analyzedon every call

Risk ScoreFirst call, every call

Initial call

Geo-Location

Call Type

Risk Factors

Unique Phone

LossPacket loss, Robotization, Dropped frames

SpectrumQuantization, Frequency filters, Codec artifacts

NoiseClarity, Correlation, Signal-to-noise ratio

Page 13: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

Fraud Analyst

RISK ASSESSMENT ENGINEPHONE TRAFFIC

ANI

Audio

Reputation

Location

Device Type

Phoneprint

VoiceprintMultifactor Analysis

Time to Complete: 30 seconds

API

CaseManager

CSR

Fraud Database

CDR

IVR Behavior

Call Behavior

Pindrop Risk Score< 1% false positive rate

Page 14: The Call Center is Under Attack from RSA Conference 2016

2016 Pindrop™.

PINDROPPhone Fraud Stops Here.

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