the business of agile - better faster cheaper
TRANSCRIPT
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Ryan RipleyThe Business of Agile: Better Faster Cheaper
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http://[email protected]@ryanripleyA podcast devoted to the individuals and interactions that make agile work.
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#Agile2016
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?
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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http://money.cnn.com/2015/05/12/autos/gm-ignition-switch-recall-100-deaths/
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http://www.mcall.com/news/local/watchdog/mc-obamacare-website-failure-watchdog-20160224-column.html
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http://www.bloomberg.com/news/articles/2016-04-28/volkswagen-s-namesake-brand-stumbles-to-loss-on-emissions-crisis
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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AGILE IMPACTS EVERYONE
?????? • Organizational Change• Leadership Change• Team Change• Status Change• Job Description Change• Role Change• Culture Change
@ryanripley #Agile2016
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SCRUM IN ONE SLIDE
Development
Sprint Planning Sprint Review
Sprint Retrospective
Sprint
ROLES: Scrum Master, Product Owner, DeveloperARTIFACTS: Product Backlog, Sprint Backlog, Product Increment
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PRODUCT OWNER
SCRUM MASTER
STAKEHOLDERSDEVELOPMENT TEAM
WHAT?WHY?
IMPEDIMENTSSYSTEM
IMPEDIMENTS
FEEDBACK
(HOW)
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SCRUM MANAGEMENT • Manage the boundaries• Build Stable Teams
• Hire people – Grow skills• Act transparently• Examine systems &
correct faulty ones• Give guidance when
asked/needed• Reach across org charts• Definition of Done• Continuous improvement• Expect working software
every sprint
Vision – Direction – Goals
“I finally have time to do my job.”
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“I get all that…BUT how is all of this agile stuff any better, faster, or cheaper than what we do today?”
@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016Creative Commons – dchrisoh “untitled”
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Stacey Diagram• Simple: Everything is known• Complicated: More is known than unknown
• Complex: More is unknown than know
• Chaotic: Very little is known
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BETTERSMARTER
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@ryanripley #Agile2016
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At the heart of agile is experimentation
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We are uncovering better ways of developingsoftware by doing it and helping others do it.
Through this work we have come to value:
Individuals and interactions over processes and toolsWorking software over comprehensive documentation
Customer collaboration over contract negotiationResponding to change over following a plan
That is, while there is value in the items onthe right, we value the items on the left more.
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“Three pillars uphold every implementation of empirical process control: transparency, inspection, and adaptation.”
--The Scrum Guide
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Scrum is not a problem solving framework. It’s a problem finding
framework.
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@ryanripley #Agile2016
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Better means different things at different times
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@ryanripley #Agile2016Creative Commons – Roger Schultz “Cockpit”
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Copyright © 2015 Scrum Alliance®
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@ryanripley #Agile2016
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
Creative Commons – Michael Nugent “Safety”
“The second you embarrass someone with a metric, your metric program is over.”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“Metrics are often in contention with one another.”
Creative Commons – Hans Splinter “balance”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“Your metrics have a half-life of about 3 months…”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“People want to be treated fairly and know when they aren’t.”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“Trends, not individual data points.”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“Favor the cheapest metric.”
Creative Commons – 401k “Money”
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EPISODE 35: Agile Driven Coaching with Troy Magennishttp://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/An in-depth discussion on using metrics to drive coaching insights
“Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.”
Creative Commons – klt “projection”
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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@ryanripley #Agile2016
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People do not fail, systems do• Commitment to continuous improvement• Trend more important than individual data points
• Investigate the bottlenecks• Monitor cycle time
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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The number of bugs discovered during a sprint
• Commitment to quality• Trend more important than individual data points
• Increasing # of bugs could mean too much WIP• Downward trends could point to improvements in
practices
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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How happy is your customer?• Commitment to alignment• Trend more important than individual data points
• Address negative feedback quickly• Glad – Mad – Sad is low-res means to collect data• Net-promoter scoring
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@ryanripley #Agile2016
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Copyright © 2015 Scrum Alliance®
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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How happy is your team?• Commitment to safety• Trend more important than individual data points
• Possible retrospective activity• Is it safe to say you’re unhappy about something?
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@ryanripley #Agile2016
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5 Metrics to Help Get Started1. Throughput2. Defect Density3. Customer Satisfaction4. Team Satisfaction5. Value Delivered Per Sprint
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What is the value of the work?• Commitment to delivery• Trend more important than individual data points
• Higher numbers expected earlier in the project• Downward trend could be an indicator to end the
project
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“Wait…what about velocity??? I love that metric.”
@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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Agile enables “better” by helping us act smarter
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EXERCISE 1
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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FASTERSOONER
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@ryanripley #Agile2016
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“Now you’re talking: Baby we were born to run!!!”
@ryanripley #Agile2016
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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Agile isn’t faster…
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@ryanripley #Agile2016
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Cheer up Boss. We do get a lot of things SOONER.
@ryanripley #Agile2016
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@ryanripley #Agile2016
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PROJECT• Value delivery• Features• Alignment• Predictability• Decreased risk• Engagement• Adaptability• Visibility
LEARNING• Continuous
Improvement• Spikes• Knowledge
sharing• Onboarding
FEEDBACK• Fail Fast• Know right
thing/right time sooner
• Quality improvement
• Trust
@ryanripley #Agile2016
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@ryanripley #Agile2016
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PROJECT• Value delivery• Features• Alignment• Predictability• Decreased risk• Engagement• Adaptability• Visibility
LEARNING• Continuous
Improvement• Spikes• Knowledge
sharing• Onboarding
FEEDBACK• Fail Fast• Know right
thing/right time sooner
• Quality improvement
• Trust
@ryanripley #Agile2016
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But the development isn’t faster…
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Sprints are fixed length. Teams are fixed size. Going faster can only
mean lower quality…and that isn’t faster.
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@ryanripley #Agile2016
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@ryanripley #Agile2016
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CHEAPERSAFER
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No matter which methodology your team uses, you will
spend the same amount to employ them
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Comparing cost of output doesn’t work either
If an agile team builds a better feature faster than a waterfall team builds a similar feature, are we satisfied if what we really needed was
a different feature?
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@ryanripley #Agile2016
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Simplicity - the art of maximizing the amount
of work not done - is essential
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@ryanripley #Agile2016
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Customer collaboration over contract negotiation1. Transparency is essential2. The team is upfront about their limitations 3. Stakeholders are open about their needs
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Copyright © 2015 Scrum Alliance®
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EPISODE 37: Cost of Delay with Johanna Rothmanhttp://ryanripley.com/afh-037-cost-of-delay-with-johanna-rothman/An in-depth discussion on how Cost of Delay impacts projects
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EPISODE 37: Cost of Delay with Johanna Rothmanhttp://ryanripley.com/afh-037-cost-of-delay-with-johanna-rothman/An in-depth discussion on how Cost of Delay impacts projects
Causes of Delays:• Missed Dates• Multitasking• Experts• Gold Plating• Technical Debt• Doing the Wrong Things• Indecision• Not Starting• Dependencies
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@ryanripley #Agile2016Creative Commons – Jesus V “blackjack”
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WHY are you changing the way you work?• Visualize the goal• Set targets• Measure the improvements• Show the value
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BETTER – FASTER - CHEAPERSMARTER – SOONER – SAFER
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Alignment
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That’s what I’m talking about!
@ryanripley #Agile2016
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http://[email protected]@ryanripleyA podcast devoted to the individuals and interactions that make agile work.