THE BUSINESS CASEFOR VOYANCE

Realize unprecedented ROI, productivity and time savings across a myriad use cases

April, 2017

i nfo@nyansa.com | 247 H igh St, Pa lo A l to CA 943 01 | nyansa.com

EXECUTIVE SUMMARY

Voyance by Nyansa supports a variety of use cases within enterprise network operations. In turn, custom-

ers can not only realize an almost immediate return on investment but also enjoy ongoing savings across

many different IT functions. This includes the ability to cut in half the time to remediate client, network

service, application and infrastructure issues as well as recovering lost client hours and associated user

productivity. Moreover, Voyance eliminates the time-consuming, cumbersome and manual analysis of

vast amounts of network and client data. Any one of these savings is significant. Combined they deliver

demonstrable business value to any organization. Based on actual customer data from production

deployments remarkable monetary savings from Voyance has been seen in a number of key areas. These

include:

• Improving user productivity from recovering lost client hours due to device, network service

and application issues

• Reducing service desk remediation through real time and historic client problem identification

• Streamlining IT network operations by eliminating data analysis and correlation to identify

systemic network problems

• Increasing top line revenue by applying network analytics to address business goals

End Users

ServiceStaff

ITOperations

NetworkEngineering

Recovering lost hours of client connectivity

Reducing time to remediate client issues

Pinpointing where and when systemic

IT issues occur

Pinpointing where and when systemic

|IT issues occur

*Averages based on four different estimates from commercial customers

~35%~45%~30% ~45%

VALUABLE TIME SAVINGS FOR USERS AND IT STAFF*

i nfo@nyansa.com | 247 H igh St, Pa lo A l to CA 943 01 | nyansa.com

SERVICE DESK SAVINGS FROM VOYANCE*

WEBPerf

Wi-FiPerf

5GHzNoise

ChannelUtilization RADIUS DHCP DNS Client

Behavior

Troubleshooting time (minutes) 40 125 80 65 50 30 30 125

Voyance troubleshooting 15 20 20 15 20 20 20 15

Time Savings 25 105 60 50 30 10 10 110

Yearly cases 100 100 100 100 100 100 100 100

Hourly cost ($) 15.00 15.00 15.00 15.00 15.00 15.00 15.00 15.00

Savings/year ($) $37.5K $157.5K $90K $75K $45K $15K $15K $265K

*Based on actual customer data (8k APs, 15K users, 10-12 IT staff)

For help/service desk staff, Voyance provides significant savings and productivity

gains associated to identifying, troubleshooting and remediating individual client

and systemic infrastructure problems. By automating the ability to pinpoint client

incidents across the entire network stack, service desk staff can more efficiently

identify and resolve problems affecting the client experience in half the time

relative to traditional manual methods and disparate vendor monitoring tools.

$600KTOTAL SAVING/YR

X

X

=

USER PRODUCTIVITY GAINS FROM VOYANCE*

RADIUS DHCP ROAMING WI-FI

Client hours for all users/devices* 2,291 1,921 24,305 426,655

Assumed impact per user during hour 5 min 5 min 5 min 1 min

Average hourly rate/employee (user) $15.00 $15.00 $15.00 $15.00

Weeks worked 40 40 40 40

Devices per user 3 3 3 3

Total annual lost productivity (all) $138K $32K $405K $1,422K

*Based on actual data from customer with 30K users, 3K APs, 10 IT staff

Client hour = any incident a client experiences causing service disruption during any given hour

Voyance allows enterprises to identify and recover thousands of hours of lost user

productivity resulting from service disruption, application performance (see next

page) or device incidents that negatively affect the end user network experience.

By measuring and prioritizing the cumulative impact of performance issues in the

network across different dimensions, IT staff know what, where and why users are

experiencing poor call quality, application performance or network service prob-

lems and can quantify the impact of any incident in terms of real business value.

$1.9MANNUAL GAIN IN PRODUCTIVITY

X

X

X

÷=

SERVICE DESK SAVINGS BY INCIDENT TYPE

USER PRODUCTIVITY GAINS BY INCIDENT TYPE

i nfo@nyansa.com | 247 H igh St, Pa lo A l to CA 943 01 | nyansa.com

APPLICATION PERFORMANCE SAVINGS IMPACT THE BOTTOM LINE

Voyance simultaneously measures client, network service and applications health for every

user/device in real time and over time. As a result, Voyance uniquely aggregates and surfaces

lost client hours for any of these dimensions, prioritizing root causes and providing remediation

next steps to increase user productivity. For critical business applications such as SKYPE® for

Business or Microsoft Office 365®, lost user productivity can be severe, negatively impacting

the bottom line. Voyance gives IT staff the ability to quickly identify and fix these problems.

• 9,791 lost client hours during a single week

• 77% of lost client hours while users were trying to connect to Office 365

• Wi-Fi interference (5GHz noise) was the root cause

• Each client hour resulted in $2 in user productivity loss (Based on actual enterprise customer estimates)

• Fixing issue results in an annual savings of over $780,000 (9,792 x $2.00 x 40 weeks)