the business case for managed it and communications
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THE BUSINESS CASE
FOR MANAGED IT &
COMMUNICATION SERVICES /
30 Sep 2010
Richard Quine
Product Director, Voice & Unified Communications
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Question /
What are Managed IT Services?
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Question /
Aren’t Managed IT Services
the same as IT Outsourcing?
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Answer /
As a Managed IT Service Provider,we provide wholesale, on-demanddata & voice services, managed 24x7x365, to IT departments so that they
don’t have to do it themselves /
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Answer /
Importantly, Managed IT Services allows a IT department to focus on managing
information rather than managing
Technology /
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Our Core Differentiator /
While some providers chose to focus on one – or a few services – InTechnology’s core differentiator is that it is expert in the full suite of Managed IT & Communications Services and Cloud based delivery models /
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FOUR REASONS TO
CONSIDER MANAGED
IT SERVICES /
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Reason 1: Implementation /
• With a hosted service, all the infrastructure work
has been done – you just connect
- We can also come to site and install it for you
• Fancy DIY IP Telephony?
- You may not realise the complexity until you start, and then it’s too late
- InTechnology has the experience of installing 16,000 hosted IP
voice users
• Maybe DIY Microsoft OCS & Exchange?
- But why bother?
- InTechnology OCS and Exchange service can be deployed within days,
with new users added instantly
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Reason 2: Budget /
• Capital efficient
- With no new equipment or software to buy, capital budget needed
is usually very low
- Maybe you are thinking of spending £1000s on a new IP PBX?
- A fully managed IP telephony service costs from just £8 per user
per month, including the phone
• Flexible
- You also have the benefit of only paying exactly what you need,
when you need it
- Hosted services mean you can flex up and down without worrying about
future demand until it happens
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Reason 3: Priorities /
• Focus on strategic, not operational- You have a limited IT budget and a small team
- Hosted services allows you to focus your resources on what’s important
• InTechnology has already invested £100m in a world-class shared
IT infrastructure- Our economies of scale allow us to offer you a 24x7 carrier managed
service for less cost than you think
- You can forget about routine maintenance, leave this to us
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Reason 4: Risk /
• InTechnology is the UK’s most experienced hosted IP voice provider
- We made our mistakes a long time ago so you don’t have to
• Use InTechnology consultants and project managers as an extension
of your IT team
- Whenever we deploy a new service, it is built to your
exact requirements
- Our project managers, service delivery team, and support team are
alongside you every step
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EXAMPLE: IP TELEPHONY
AS A MANAGED SERVICE /
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PHONEANALOGUE / DIGITAL PBX
COMPUTER
PSTN
PHONE NETWORK
COMPUTER
WIDE AREA NETWORK
DATA
COMPUTER ROOM
How telephony has evolved /1: Separate data & voice networks /
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How telephony has evolved /2: Telcos moves to digital (then IP) voice & data infrastructures /
PHONEANALOGUE / DIGITAL PBX
COMPUTER
COMPUTER ROOM
DIGITAL VOICE /
DATA NETWORK
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How telephony has evolved /3: The IP PBX brings voice convergence to the office /
IP PBX
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP COMPUTER ROOM
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How telephony has evolved /4: The PBX functionality moves into the Telco network /
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP
MANAGED IP SERVICES
COMPUTER ROOM
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So are the days of the PBX numbered? /
Will the new generation of telecoms technology make the PBX look asold fashioned as this switchboard?
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Technology is evolving the desktop from this … /
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To this … /
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Typical InTechnology
Customer Cloud
Deployment /
CUSTOMER
VIRTUAL DATA
CENTRE
INTERNET CORPORATE VPN
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TCO OF DIY VS. MANAGED
IT SERVICE
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EQUIPMENT PURCHASE
CALL CHARGES
RENTAL OF PHONE LINE
SUPPORT & MAINTENANCE
Cost of a Traditional Premise-based PBX
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Cost of a Traditional Premise-based PBX
NO PBX, JUST PHONES
NO CHARGES FOR CALLS
BETWEEN IP VOICE USERS
NO MAINTENANCE CONTRACTS,
24X7 SUPPORT INCLUDED
NO PHONE LINES NEEDED, USE YOUR
EXISTING WAN CONNECTION
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TCO example/Company with 180 staff and two offices /
• With 180 staff, this equated to £17.36 per user, per month
This was to just operate their obsolete phone system /
• But the cost of a PBX replacement was quoted at £250,000 by
their PBX supplier /
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Example hosted IP Telephony service
charges /Includes phone rental for a 200 user system /
POLYCOM IP 321/331 POLYCOM IP 550
Compare with
current spend of
£17.36 / user on just
PBX maintenance
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SUMMARY /
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Managed IT & Communication Services /
• With no hardware or software to purchase, setup costs are kept low and
there are no unexpected costs
• All design, installation, and maintenance is included as part of the service
• The costs of running the phone system are kept low with no need for phone
lines and free site-to-site calls
• InTechnology are well positioned to help you with all your communication
requirements, regardless of size or complexity
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Come visit us at Stands 5, 6 and 7 to learn moreabout our Managed IT Services /
www.intechnology.com
Richard Quine