the best teams hold themselves accountable marie girulat assistant director, san diego
TRANSCRIPT
The Best Teams Hold Themselves Accountable
Marie Girulat
Assistant Director, San Diego
San Diego
78,000 child support cases ✷ 6% of the statewide caseload
Budget✷ $53 million
Staffing✷ 471 FTE• Executives - 5 • Managers - 30• Supervisors - 70
Performance Feedback Meetings
Role of Supervisor Role of staff person Quarterly meetings Discussion
✷ Accomplishments✷ Strengths✷ Difficulties✷ Development
Collaborative Conversations
The Exchange ✷ Role of Supervisor✷ Role of staff person✷ Process• Private meetings• Issues list• Joint meeting• Problem solving
DISC styles
DISC Styles
✷ Why ✷ Who✷ How
DISC styles
Speed of Trust – Why?
Improved Collaboration Stronger Partnering Enhanced Innovation Better Execution Heightened Loyalty Focus on a high-trust culture that
will increase the speed and quality of work at DCSS.
Speed of Trust
Quantitative Impact of Trust:Speed and Cost
Qualitative Impact of Trust:Energy and Joy
Trust Tax
Low trust slows down your success
Trust Dividend
High trust is an enabler of results – a performance multiplier.
Speed of Trust
“As trust is manifest in each successive wave, the effect of trust becomes cumulative and exponential.”
—Stephen M. R. Covey
The 4 Cores of Credibility
The 4 Cores of Credibility
13 Behaviors of High Trust
13 Behaviors of High Trust
Use the 13 Behaviors to . . .
• Help leaders/teams/employees work through high-tension situations
• Facilitate discussion around undiscussables
• Create awareness of counterfeit behaviors - and how they undermine performance
• Build skill to increase employee engagement
• Raise the behavioral standard in the culture
The Speed of Trust provides a:
Framework for thinking about trust . . .
Language and skills to speak about trust . . .
Disciplined Process for doing something
about trust.
Speed of Trust in Action
Keeping it alive…..
• Employee feedback meetings• Performance appraisals• Sharing information• Weekly Integration Meetings• Executive Panel Discussion
Speed of Trust
Video
The Best Teams Hold Themselves Accountable
Jill Francis
Acting Director, Marin
Ugh! Now that we’ve got that out of the way…
If you are the one that has to settle every disagreement between members of your
team, you are part of the problem.
(shake it off… you are not alone)
What can I do about it?
If you find yourself in a hole, the first thing to do
is to stop digging!
--Roy Rogers “Cowboy Proverb”
Warren Buffet
Decide where you want to be
The Best Teams:
• are motivated
• share a common purpose
• know what to do
• share the credit and the struggles
• care about each other
• are creative, innovative, energetic
• win!... (over and over again)
• have fun
Building Trust
Vulnerability is the birthplace of innovation, creativity, and change.
-- Brene Brown
Speed of Trust – Why?
Improved Collaboration Stronger Partnering Enhanced Innovation Better Execution Heightened Loyalty Focus on a high-trust culture that
will increase the speed and quality of work at DCSS.
Honest Feedback Builds Trust
The biggest cowards are managers who don’t let people know where they
stand.
-- Jack Welch
Simon Sinek and The Golden Circle
Focus!
The enemy of the great is the good.
There will always be more good ideas than there is capacity to
execute.
-- Chris McChesney
Intrinsic Motivation
We as people have a deeply human need to direct our own lives, to learn and create new
things, and to do better by ourselves and our world.
-- Daniel Pink
Choose Measurements Carefully
The drive to win is not, per se, a bad thing. Problems arise however,
when the metric becomes the only measure of success.
-- Simon Sinek
The Best Teams Have Great Leaders
Before you’re a leader, success is all about growing yourself.
When you become a leader, success is all about growing others.
-- Jack Welch
