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The Anatomy of an

AWESOMECustomer Service Rep

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Franchisees are always looking for AWESOME Customer Service Reps to help build their small business. If you need to hire a great CSR, here

are some of the best qualities to look for…

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A PassionateHeart

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Look for candidates with a strong enthusiasm for the job and a passion for helping customers.

{ }“Describe a situation where you received really great customer support. What made this experience stand out?”

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Fast Thinking

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Critical thinking and problem solving skills are a must-have for any top-notch CSR.

{ }“How do you respond when you don’t know the answer to a question?”

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Nerves of Steel

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A CSR must be ready to handle stress and adversity on a daily basis – so it’s important to a

thick skin and develop nerves of steel.

{ }“How do you respond to criticism from customers?”

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A Strong MoralCompass

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“Always do the right thing” is the motto to live by so that your CSR can inspire trust and build

goodwill with your customers.

{ }“How do you build trust with your customers?”

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A Great SenseOf Humor

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A positive attitude can get you through a lot of bad days, especially as a CSR.

{ }“Customers can be critical at times. How do you stay positive?”

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An InnerZen

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Patience is THE virtue for any great CSR. The best ones know how to stay calm, cool, and collected

in any situation.

{ }“What do you do in your free time to relax?”

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Hyrell provides a powerful hiring management solution for franchise operations of various sizes and industries. The Hyrell cloud-based system helps franchisees find,

qualify, engage, and hire the best applicants possible.

hyrell.com/franchiseFor More Information on Franchise Hiring Visit: