the alliance of information & referral systems … · the alliance of information &...

THE ALLIANCE OF INFORMATION & REFERRAL SYSTEMS (AIRS)

31st I&R Annual Training and Education ConferenceMay 31– June 3, 2009

Registration BrochureThe Silver Legacy Resort & Casino Hotel

Reno, Nevada

www.airs.org

Co-Sponsored By: National Aging Information and Referral Support Center

2 AIRS 2009 Training and Education Conference

2009 Pre-Conference Intensive Training

AIRS 2009, where the location and timing couldn’t be more powerful...and your attendance couldn’t be more important! The Alliance of Information and Referral Systems (AIRS) in collaboration with The National Aging I&R Support Center (NASUA) and military conference planners, invite you to join hundreds of your fellow I&R colleagues at the 31st Annual I&R Training and Education Conference, “ Mining for I&R Excellence”, May 31-June 3, 2009, in exciting Reno, Nevada.

Top reasons why you must attend the AIRS Training and Education Conference:• Connectwiththerightpeopleattherighttime• Learnfromtopthoughtleadersatover75sessionsandworkshops• Takehomesolutionstoyourtoughchallengesfromourexhibithall• Learnnewtechniquesandskillsthatyoucanuseimmediatelyinyourfacilities• EarnCEUsforyourprofessionaldevelopmentandadvancement• Communicatethroughpowernetworkingatour5+networkingevents• Economicalandaffordable,withover30sessionsadayandmanymealsprovided,wehaven’traisedourpricesin

years!

Our goals are to provide attendees with the skills necessary to:• Workcollaborativelywithothercommunityorganizationstobuildcoordinatedsystemsofservicedelivery

that encourage cooperation, collaboration and responsible use of limited resources; • Maximizethestrengthsofeachofourorganizations;and• AdvancetheeffectivenessofI&Rprofessionalsbyprovidingworkshopsthatfocusonthebasicsnecessarytoefficientlyandeffectivelyprovideinformationandreferral(I&R)services,andtheskills,abilities,knowledgeand technology necessary to serve our communities.

Who should attend the AIRS I&R Training and Education Conference?Professionals that include:Health & Human Service ProvidersMilitary PersonnelCommunity Response Center ManagersDisaster Preparation & Recovery PlannersSocialWorkersCase ManagersCounselorsEducators

CONFERENCE HIGHLIGHTSAIRSconferencesareknownforthebreadthofoureducationalofferings,withtracksandmorethaneightyworkshops.ThetracksincludeAging&Disability,I&RService Delivery, Crisis, Disaster Response and Planning, Management, Military, Resource Management, Technologyanda2-1-1track.

AIRSoffers threepre-conference trainingopportunities toexplore important topics in greater detail. These popular, all-daysessions(traditionallyknownas“theintensives”)runconcurrentlyfrom9:00amto4:15pmonSunday,May31st.Thefeeis$175.Duetothenatureofthesesessions,spaceislimitedandpre-registrationisrequired.Pleaseindicateonthe registration form which training you wish to attend and include the additional payment with your registration fee.

The ABC’s of I&R (space limited to 60 attendees)Instructors: Faed Hendry, Findhelp Information Services, Toronto, Ontario and Shye Louise, 2-1-1/LIFELINE, Rochester, New York ThisworkshopisdesignedtoassistnewI&RSpecialistsmore fully understand the theory and practice that leads to I&R excellence. This intensive is also an invaluable refresher formore experienced I&R staff, especially thosewhomay

betakingaCIRSorCIRS-Aexamoverthecourseoftheyear.Theworkshopwillpresentanoverviewof I&R, itsphiloso-phyandcomponents,techniquesforproblemassessmentandcommunication,givinginformationandmakingrefer-rals, dealing with difficult callers, and the role of advocacy and empowerment. The session includes an exploration into personal and professional growth, strategies for tak-ing a certification exam, role playing, problem solving and group activities. Faed Hendry and Shye Louis are both very experienced practitioners in the myriad arts of I&R who both regularly pro-vide training to external agencies in addition to the their inter-nal staff. And they still answer calls! Faed is Manager of Training and Outreach with Findhelp Information Services/2-1-1 Toronto. He is also the Chair of the AIRS Standards Committee. Shye is Operations Manager with 2-1-1/LIFE LINE in Rochester, NY, in addition to being a NYS AIRS Board member, and a mem-ber of the AIRS Training Committee.

AIRS 2009 Training and Education Conference 3

2009 Symposiums & Workshops

The I&R Supervisor’s Toolkit (space limited to 60 attendees)Instructor: Sandra Ray, United Way of Greater Houston, Texas Are you an I&R supervisor? Or are you ready to prepare for that eventual promotion? This intensive will outline the knowledgeandtechniquesthatwillhelpmakeyouabettersupervisor.Qualityassurance,teambuilding,skillscoachingand the basics of human resource management are among some topics to be covered. Participants will be able to iden-tifysomeofthechallengesandrequirementsofthetransi-tion from being a good I&R practitioner to being a good I&R supervisor. Sandra Ray is the I&R Manager for 2-1-1 Texas/United Way Helpline, a program of the United Way of Greater Houston. She has more than 12 years experience in I&R, grant writing, non-profit administration, and program development. Her duties at United Way include training and day-to-day oversight of more than 45 I&R Specialists. She holds a Bachelor of Arts in English and a Master of Science in Psychology, both from Angelo State University in San Angelo. She is a Certified Information and Referral Specialist and a freelance writer.

The Resource Specialist 101 (space limited to 60 attendees)Instructor: Dick Manikowski, Detroit Public Library, Michigan ThisworkshopisdesignedtoassistResourceSpecialistsmore fully understand the practices that leads to I&R ex-cellence. Itwillbeparticularlyuseful tonewstaffandstafffrom “one-person” Resource Specialist departments. This intensive may be also an invaluable refresher for more ex-perienced I&R staff, especially those who may be takingaCRSexamover thecourseof theyear.Theworkshopwillpresent an overview of the role of the Resource Specialist, inclusion/exclusion, creating and maintaining a database re-cord, coping with the Taxonomy, writing and editing, updat-ing records, and all the other challenges of the profession. Dick Manikowski worked in I&R resource database develop-ment for the Detroit Public Library’s TIP Service from 1985-2009. He has consulted with Taxonomy developer Georgia Sales on various Taxonomy terms and for the past several years has con-ducted an annual Taxonomy training at the AIRS conference.

AIRS Certification AIRS offers the only performance-based internationally recognized Credentialingprogram in the field of Information and Referral. Exams for Information and Referral Specialists (CIRS), Resource Specialists (CRS) and Specialists in Aging (CIRS-A) will be given on Sunday, May 31st at 1:30 pm and Tuesday, June 2nd at 2:30 pm. Applications can be downloaded from the AIRS website at www.airs.org under the certification tab. Exam fees vary according to your membership level. All applications and payments must be received by May 2, 2009, at the AIRS National Office and be approved before applicants will be eligibletotaketheexam.

AIRS Certification

Aging Symposium Retreat State andarea agencyon aging staffwill have anop-portunity to join the National Association of State Units on Aging, National Association of Area Agencies on Aging and the U.S. Administration on Aging for an exciting and thought provokingretreatonSunday,May31,2009.Theretreatistheofficialkickoffofthe19th National Aging and Disability I&R/A Symposium, held in conjunction with the AIRS Conference that includes a full day intensive retreat, aging workshoptrackand theannualaging luncheon. Theaging retreat ispre-conference event designed to examine critical systems development and service delivery issues facing the aging informationandreferralnetwork. Participantswillhaveanopportunity tonetworkwithpeers fromaround thecoun-try, learn about innovative strategies and consider new ap-

proaches to aging information and referral development. The retreat includes aging public policy, as well as federal, state and local aging issue updates. The retreat focuses on current trends, new initiatives and upcoming national events. There is no charge to attend this full day aging retreat. Pre-registration is requested to ensure adequatematerialsand refreshments. For more information about the aging re-treat, log onto www.nasua.org or contact Bernice Hutchinson atNASUA,[email protected].

Department of Defense Workshops The Department of Defense training sessions have been se-lected for their value to you, personally and professionally, in helping meet the needs or our military personnel and their families.


Schedule at a Glance (tentative)

Saturday, May 30, 2009 6:00pm – 8:00pm Registration Open 1:00pm–5:00pm AffiliateCouncilMeeting

Sunday, May 31, 2009 7:00am–6:00pm RegistrationOpen 8:00am–5:00pm StateUnitsonAgingRetreat(SUA) 8:00am–5:00pm AreaAgencyonAgingRetreat(AAA) 9:00am–4:15pm Intensives 9:00am–4:15pm AIRS/UWADisasterResponseTeamTraining 1:00pm–5:00pm 2-1-1StateDirectorsSession 1:30pm – 3:30pm Certification Exams 4:30pm–5:30pm NewcomerOrientation&Welcome 5:30pm–6:30pm OpeningReceptioninExhibitHall Monday, June 1, 2009 7:00am–6:00pm RegistrationOpen 8:00am–9:45am OpeningBreakfast 9:30am–5:00pm ExhibitsOpen 10:00am–11:30am ConcurrentWorkshops 1:00pm–2:30pm ConcurrentWorkshops 3:15pm–4:45pm ConcurrentWorkshops 6:00pm–9:00pm OffSiteEvent,“AnEveningatthe National Automobile Museum”

Tuesday, June 2, 2009 8:00am – 6:00pm Registration Open 8:30am–10:00am ConcurrentWorkshops 8:30pm – 12:00pm 2-1-1 Assembly 9:30am–5:00pm ExhibitsOpen 10:30am–12:00pm ConcurrentWorkshops 12:15pm–2:00pm AgingLuncheonwithspeaker 2:15pm–3:45pm ConcurrentWorkshops 2:30pm – 4:30pm Certification Exams 6:00pm – 10:00pm Friends of AIRS Auction & Dance Party, “Gold Rush”

Wednesday, June 3, 2009 7:30am–8:45am BreakfastwithSpeaker 8:00am – 1:00pm Registration Open 9:00am–10:30am ConcurrentWorkshops 9:30am – 3:00pm Exhibits Open 10:45am–12:15pm ConcurrentWorkshops 12:30pm–2:00pm AnnualMeetingandMembershipLuncheon 2:15pm–3:45pm ConcurrentWorkshops 3:45pm ConferenceAdjourns


Networking EventsNewcomer Orientation Sunday, May 31stAll new members and first time attendees are invited to join theAIRSBoardofDirectors,staffandlocalhoststoaskques-tionsaboutAIRS,network,learnabouttheconferenceandthe city of Reno.

Welcome ReceptionSunday, May 31stEnjoy delicious appetizers and a cash bar while you getacquaintedwithcolleaguesfromaroundthecountry,tourthe exhibit hall and meet our exhibitors in a fun filled atmo-sphere. “An Evening at the National Automobile Museum” Monday, June 1st Join us for a trip down memory lane at The National Automobile Museum, which houses the famous Harrah Collection of autos. The museum is a place where time, culture, history, human invention, ingenuity and frivolity merge to fascinate us in the form of cars. Voted one of the top ten automobile museums in the country, the National Automobile Museum houses an astounding collection, where visitors can explore decades of intriguing automo-biles, stroll down period style street scenes and stand inch-es from cars once owned by the rich and famous. Whether your imagination swoons over the elegant design of classic cars,racesoverasaltflatina`72McLarenCan-Am,secretstoahiddenspeakeasy ina‘31FordConvertibleSedan,orpauses for remembranceat JohnF.Kennedy’s `62LincolnContinental Convertible, one thing is sure for everyone: Be here.Befascinated.Adeliciousbuffetdinnerwillbeservedand the evening is included in your full registration fee. Althoughthemuseumisashortwalkfromthehotel,trans-portationwillbeavailableforthosewhoprefernottowalk.www.automuseum.org

Friends of AIRS Party & AuctionTuesday, June 2nd “GoldRushParty,There’sGoldinThemTharHills”SilentAuction and Dance! Join us for the Friends of AIRS Silent Auction and dance party, an AIRS conference tradition. The Friends of AIRS is hostinga“GoldRushParty”.Weargold,bringgold,lookgolden and join us for a rip-roaring time! Good old fash-ioned food and great entertainment. And of course, hit the pay dirt by winning golden opportunity bids on all those wonderful,uniqueauctionitems. Bring an item for donation to the auction, jewelry, pot-tery, artwork, or any thing else that is different, cute, orfunky.Cashbarandsnackfoodwillbeprovided.

AIRS Annual Membership Meeting & Luncheon Wednesday, June 3rdEveryone is encouraged to join us at the annual mem-bership meeting including the presentation of the AIRS Distinguished Service Award and awards of accreditation, and the opportunity to meet newly elected as well as re-turning board members.

I&R Demo PavilionDaily in the Exhibit HallHeld right in the exhibit hall, these sessions are your ex-clusive opportunity to get a hands-on demonstration of participatingcompany’sproductsandservices.Mondayisreserved for Technology vendors, Tuesday is for Software vendors and Wednesday is for General vendors. A demo schedule will be available in the exhibit hall at the confer-ence.

Exhibits Get up close and personal with over thirty exhibitors and or-ganizationsdedicatedtotheI&Rindustry.VisitAssociations,software and hardware providers, response and call center providers,equipmentandsuppliesprovidersandmore,alltogetherunderonerooftoofferyouthelatestininforma-tion, product and services.

Conference ProceedingsThe conference proceedings will be available for free to conference attendees via a password accessed web pagethatwillbereadyabouttwoweeksafterthecon-ference. This will contain handouts from the majority of the presentations.

Continuing Education Credits The Alliance of Information and Referral Systems will award Continuing Education Units (CEUs) to each participant who successfully completes conferenceworkshops designatedfor CEU credits. TheCEU is an internationally recognizedunit,designedtoprovidearecordofanindividual’scontinu-ing education accomplishments. One CEU is defined as ten contact hours ofparticipation inanorganizedcontinuingeducation experience under reasonable sponsorship, ca-pabledirectionandqualifiedinstruction. Conference participants wishing to receive Continuing Education Units (CEUs) need to register on the conference registration form bymarking the appropriate box. Thereisaprocessingandrecordmaintenancefeeof$35forAIRSmembersand$45fornon-members.


Reno Welcomes You...It’snowondermorethan300,000peoplemaketheReno-Tahoe their home andwhy 5.1million people visit everyyear.Achainofhigh-peakedmountainssurroundtheregionin every direction. The geography ranges from high desert hills to tree covered valleys. A river flows casually through the heart of the city and among an eclectic mix of stately manors, quaint churches, sleek high rises, city parks andcasinos. Shopping malls and new residential developments canvas the city limits and are nestled against mountains that offerendlessoutdoorrecreation,andcradlethemagnificentLakeTahoe. Inadditiontothearea’sspectacularbeauty,Reno-Tahoeoffersanextraordinarymixofhistoryandculture,world-classskiandgolfresorts,24-hourgamingandentertainment,amild climate with four distinct seasons, a healthy, diverse economy, and community spirit as strong as ever. Wherever there is a remote chance, somebody will chance it.Wherever there is a risk, somebody will risk it.

Wherever there is a way to win, somebody will attempt it. In Nevada you can bet on it. Washoe, Paiute and Shoshone Indian tribes who camped along the Truckee River longbefore there was a town called Reno, liked to bet ongames and contests when they gathered for festivals and ceremonies.The discovery of the Comstock Lode in 1859brought a flood of would-be gold miners to the area. Tahoe became the center of a lively commerce for the wood needed to supply the mines, the new boomtowns and the railroad. Gambling was legal in Nevada until 1910 when the “Progressives” group succeeded in getting it banned. From there gambling went underground, using cigar stores as frontsforoperations.In1931gamblingwaslegalizedagainin the hope that it would help boost the economy during the depression. Visit us in Reno this year and experience it for yourself.

Hotel InformationAttendees are responsible formaking their room reserva-tionsdirectlywithTheSilverLegacyResort&Casino.Earlyreservations are encouraged to ensure sleeping rooms at special discounted rates: $101.00 single/double occupancy, plus tax. Government rates are $101 single/double plus tax. Please bring government identification with you in case the government rate is lowered at the time of the conference. Forreservations,call800-687-8733. Reservationsmustbemade before April 20, 2009, to receive this special pricing. Be sure to reference AIRS to receive these special low rates. In order to be able to bring you a conference of this magni-tude,itisimportantthatyoustayattheheadquartershotel,sowecancontinuetoensurethequalityofourfuturepro-grams and low hotel room rates. Located in the heart of Downtown Reno, The SilverLegacy Resort Casino is a 1,720-room historically themedmasterpiece. The resort boasts every amenity available: el-egant guest rooms, top entertainment, six fabulous restau-rantsandeateries,CatchARisingStarComedyClub,85,000square feet of thrilling gaming space and state-of-the-artconvention space. Guests can also enjoy elegant boutiqueshopping,anawardwinninghealthspa,theworld’s largestcomposite dome and mining rig, Rum Bullions Island Bar, Reno’sonlyrumbar,thehipDrinxLoungeandtheexcitingAuraUltraLounge.SilverLegacyisconnectedbyskywalkstothe Eldorado Hotel and Circus-Circus hotels providing guests with the largest center for entertainment in northern Nevada, allwithinminutesofworld-classskiing,golfingandmore. Everydayyou’llseeaparadeofsingers,dancers,high-wire performers, stars, comedians, jugglers and musicians gracing the hotel showrooms and headlining special events. You’ll find livebands inTheBrewBrothers, great comedi-ans in Catch A Rising Star Comedy Club, dueling pianos in

RumBullions IslandBar,performers fromCirqueduSoleiland the Imperial Acrobats of China on the Midway stage, a spectacular production show in the Eldorado Showroom, concerts and sporting events in the Reno Events Center and Reno Ballroom, and top-name entertainers in the Grande Exposition Hall, day in and day out. Nowhere else can you find so much entertainment under one roof. Downtown Renohassixcityblocksofsparklingenergy;acaptivatingcombination of restaurants, games, stages and shops.

The Silver Legacy Resort & Casino Hotel 407N.VirginiaStreetReno,Nevada89501

800-687-7733www.silverlegacy.com

Roommatematching is available. Contact Amanda Leibert703/218-AIRS(2477)x211oronline:[email protected]

Your patronage of this official AIRS hotel makes it possible for AIRS to secure the space needed for this

event at a greatly reduced price.


TravelAttendeesare responsible formaking theirown travel ar-rangements. Registration fees do not include hotel or trav-el.

Discounted Auto Rental RatesAIRS has negotiated discounted auto rental rates with Avis Auto Rental for our attendees. Avis Auto Rental has special low prices for our attend-eesbeginningat$135.00weeklyforasubcompactto$203weekly forapremiumvehicle. All rates includeunlimitedfree mileage and these special rates are available from May 24 –June 10, 2009. To make your auto rental arrangements, please callAvis at 800-331-1600 or online at www.avis.com and refer toAWDnumber“J906508” to receive the specialAIRSdis-counted rates.

Airport to Hotel TransportationReno- Tahoe International Airport is located a short ten min-utesfromthehotel.TheSilverLegacyoffersguestsfreeair-port shuttle service daily at the top and bottom of the hour (departs from the hotel at the top of the hour and from the airport at the bottom of the hour.) Upon your arrival at the Reno- Tahoe International Airport, proceed to the baggage claim area and follow the signage directing you to the gen-eralairportshuttleareatoboardtheSilverLegacyshuttle.If you prefer, taxi fare is approximately $12.00 to and from the hotel. Weather & AttireAveragetemperatureforJunerangesfromthehigh70’stoalowof55º. Suggested dress for the conference and social events is business casual.


Conference RegistrationAll credit card transactions are processed in U.S. dollars and are subject to the current exchange rates. Only U.S. dollars are accepted.IMPORTANT:Sothatallrequestsandorderscanbeprocessedinatimelymanner,itisveryimportantthatyoupay the correct amount. Submitting the wrong amount could cause a delay in processing your registration and/or incur higher registration fees. You must be absolutely sure of your correct membership level. Your membership level can be found on your “Certificate of Membership” which is sent to either to the individual member (if an individual membership) oryourorganization’sdesignatedcontact.

Register by March 31 and SAVE! AIRS Members:BasicLevel$425StandardLevel$404EnhancedLevel$383PremiumLevel$361AgingNetworkMember$425NevadaI&REmployees$425Non-Member$550Single Day $240 Non-Member Single Day $340

Register between March 31 - thru May 27AIRS Members:BasicLevel$525StandardLevel$504EnhancedLevel$483PremiumLevel$461AgingNetworkMember$525NevadaI&Remployees$525Non-Member$675Single Day $280Non-Member Single Day $380

Register between May 28 - onsite:AIRS Members:BasicLevel$625StandardLevel$604EnhancedLevel$583PremiumLevel$561AgingNetworkMember$625NevadaI&Remployees$625Non-Member$775Single Day $380Non-Member Single Day $480

Full Conference Registration Fee Includes: Aging Retreat – Sunday, May 31Workshops–StartingonMonday,June1Welcome Reception – Sunday, May 31Breakfasts–Monday,June1andWednesday,June3Lunches–Tuesday,June2and Wednesday, June 3 OffsiteEvent–Monday,June1Friends of AIRS Dance Party & Auction – Tuesday, June 2Admission to the ExhibitHall, I&R Pavilion, Breaks, CyberCafe Daily

One-day registrants may attend Monday, Tuesday or Wednesday only. The one-day only registration fee includes:

Monday only includes: OpeningBreakfastMonday’sWorkshopsRefreshmentBreaksAdmission to the Exhibit HallAdmission to the I & R Pavilion

Tuesday only includes:Tuesday’sWorkshopsRefreshmentBreaksAgingLuncheonwithSpeakerAdmission to the Exhibit HallAdmission to the I & R Pavilion(If you wish to participate in the “Evening at the National Automobile Museum” or “Gold Rush” Friends of AIRS Dance Party & Auction, you must purchase a separate ticket in advance addition to your one-day registration fee.)

Wednesday only includes: BreakfastwithSpeakerWednesday’sWorkshopsAnnualMeetingandMembershipLuncheonAdmission to the Exhibit Hall Admission to the I & R Pavilion

Special Event Tickets:Tickets for guests who wish to attend the WelcomeReception, Lunches, Breakfasts, “Evening at the NationalAutomobile Museum” and “Gold Rush” Friends of AIRS Dance Party & Auction need to be purchased in advance using the Conference Registration Form. Pre-registration is requiredascapacitiesarelimited.

Conference Cancellation/Refund Policy:No cancellations will be accepted after April 15, 2009.Cancellations prior to this date will be subject to a $100 processing fee. All cancellations must be in writing. Refunds will not be given for no-shows at the conference. If you are unable to attend the conference and have already registered, youmaysubstitutesomeoneinyourplaceforafeeof$75.00.Please submit substitution changes in writing with your payment to: CONDOR Registration Services, P.O. Box 3348, Huntsville,AL35810,[email protected]

Conference Registration: (Select one) By March 31 After May 28 - Charge o AIRS Member (See below) March 31 Onsite o Basic Level. $425 $525 $625 $_________ o Standard Level $404 $504 $604 $_________ o Enhanced Level $383 $483 $583 $_________ o Premium Level $361 $461 $561 $_________ o Nevada I&R Employees $425 $525 $625 $_________o Aging Network Member $425 $525 $625 $_________o Non-Member $550 $675 $775 $_________ o Nevada I&R Employees Single Day Registration Fee $240 $280 $380 $_________o Single Day Registration Fee $240 $280 $380 $_________o Non-Member Single Day Registration $340 $380 $480 $_________ Select Day: o Monday, June 1 o Tuesday, June 2 o Wednesday, June 3

Join today and take the member rate Contact Membership Director: Moayad Zahralddin 703-218-AIRS x202 or moayadzahralddin@airs,org * Important: You must select the correct membership level. Selecting the wrong membership level

could cause a delay in processing your registration and/or incur higher registration fees, Your membership level can be found on your “Certificate of Membership” which is sent to either the individual member or your organization’s designated contact.

Continuing Education Units: Fee o AIRS members $35 $_________ o Non-members $45 $_________

AIRS Intensives - Sunday, May 31: (Select one, pre-registration required, space limited to 60) o AIRS members o Non-memberso TheABC’sofl&R $175 $225 $_________ o The I&R Supervisor’s Toolkit $175 $225 $_________o The Resource Specialist $175 $225 $_________For description of Intensives please visit www.airs.org

Aging Retreats - Sunday, May 31: (Select one, included with full conference registration) o State Units on Aging (SUA) o Area Agency on Aging (AAA)

Additional Items Requested: (Please indicate number of guest tickets desired.) Welcome Reception (Sunday, May 31) .................Guests @ $40 $_________ Friends of AIRS Party Dinner (Tue., June 2) .................Guests @ $30 $_________ Luncheon Tuesday (June 2) .................Guests @ $45 $_________ Luncheon Wednesday (June 3) .................Guests @ $45 $_________

CIRS/CRS/CIRS-A Exam: (Submit application separately to AIRS) All applications must be received by May 20, 2009 and approved before applicants will be eligible to take the exam. Exam Dates: Sunday, May 31, 1:30 & Tuesday, June 2, 2:30 Applications can be found at www.airs.org under Certification.

Method of Payment: o MasterCard o VISA o Amer Exp o Check (Payable to AIRS) Total Charge $_________

o Purchase Order # _______________ (POs must be paid by March 31 to receive early rate. All POs must be paid by April 15, 2009)

Card/Check # _______________________________________________________ Exp Date: ____/ ____ *Verification Code: ________ (See below)

Cardholder’s Name on Card: ____________________________________________ Signature: ________________________________________

ZIP code for billing address: ________________________*Credit Card Verification Code is 3 digits on back of MC & VISA, 4 digits on front of AmEx

2009 I&R Training and Education Conference May 31-June 3,2009 • The Silver Legacy Resort & Casino Hotel Reno, NV

“Mining for I&R Excellence” Registration Form

First Name: ___________________________________________ Last Name: __________________________________________________________

Name as you want it to appear on badge: ___________________________________Title: ________________________ Member Number: _________

Organization: ________________________________ Address: ______________________________________________________________________

City: _________________________________________________ State: _____________________ ZIP: ____________ Country: _________________

Phone: _______________________________________________________ Fax: _______________________________________________________

DSN# (Military Only): ________________________________________ Email: __________________________________________________________

Emergency Contact Name: ______________________________________ Contact Phone Number: _________________________________________

Cancellation/Refund Policy: No cancellations will be accepted after April 15, 2009. Cancellations prior to this date will be subject to a $100 processing fee. All Cancellations must be submitted in writing. Refunds will not be given for no-shows at the conference. If you are unable to attend and have already registered, you may substitute someone in your place for a fee of $75. Please submit changes in writing with payment to CONDOR Registration Services at the address above

Military Branch: o Air Force o Marines o Coast Guard o Army o Navy

Special Needs: o Disability o Vegetarian

Mail, Fax. or Email Completed Form to:

AIRS clo CONDOR Registration Services

P.O. Box 3348 Huntsville, AL 35810

Phone: 256/852-4490 Fax: 256/852-6838 or 800/742-3251 Email: [email protected]

Register Online at: www.airs.org

Payments: All transactions are in U.S, dollars and are subject to current exchange rates, Please make checks payable to AIRS and drawn on a U.S. bank. AIRS Tax 10# 23-7235032


3 Easy ways to register for the conference

CONFIRMATIONS WILL BE EMAILED/MAILED/FAXED IF YOUR REGISTRATIONS ARE RECEIVED AND PAID IN FULL ON OR BEFORE 5/15/09.

The Alliance of Information and Referral Systems

United Way Flexible Credits

1. OnlineWe encourage you to register on-line: www.airs.org. Have your credit card or online check informationready, including the billing ad-dress.Ifusinganonlinecheck,havea blank check handy for the ABA(routing) number, account number, andchecknumber.

You may also pay with a PO through the Online Registration. Purchase Orders must be paid by March 31, 2009 to receive early bird rate. All purchase orders must be paid in full by April 15, 2009.

2. Via MailMail all completed registration forms and payment to:AIRS Conferencec/o CONDOR Registration ServicesP.O. Box 3348Huntsville,AL35810Phone:256/852-4490Fax:256/852-6838Email: [email protected]

3. Via Fax Fax all completed registration forms and credit card payment to:AIRS Conferencec/o CONDOR Registration ServicesP.O. Box 3348Huntsville,AL35810Fax:256/852-6838

UnitedWayswillbeabletouseflexiblecreditstooffsetregistrationandsometravelcostsforthe2009AIRSConference.UnitedWayofAmerica(UWA)FlexibleCreditsmaybeusedfor:thepre-conferenceworkshopregistrationfee,theconferenceregistrationfee,andsometravelexpensesandperdiem.Tocheckyourflexiblecreditbalancevisit;https://online.unitedway.org/flexcredits (only for United Way members). TheUWA/CCLLearningOpportunitiespolicyrequiresthatallconferencecostsbepaidinadvance.Aftercompletionoftheprogram,submitthefollowingthreeitemstoobtainreimbursementthroughflexiblecreditsto:Registrar,LearningOpportunities,CenterforCommunityLeadership,UnitedWayofAmerica,701NorthFairfaxStreet,Alexandria,VA22314.PleasecontacttheRegistrarat800/892-2757x237withquestions.

• YourCEO’swrittenpermission• Acopyoftheinvoice• Proofofpayment

A $35.00 fee for processing your flexible credit reimbursement requestwill be charged for this special approvedprovideroffering. United Way of America will reimburse your United Way within 30 days of receipt of the abovementioned information. Ifyouhaveanyquestions,contacttheRegistrar,LearningOpportunities,CenterforCommunityLeadershipbyphoneat800-892-2757,ext.237. Please register before March 31, 2009, which is the cut off day for the“early registration” rate for members andnonmembers.Registrationfortheconferencewillbereimbursedatthe“EarlyBird”rateonly($425formembersand$550fornonmembers).ForadditionaldetailsonUnitedWayofAmerica’stravelreimbursementpolicies,contactMarciaStruniakat703/[email protected]

The Alliance of Information & Referral Systems (AIRS) is the international professional association of information & referral providers throughout the United States, Canada and around the world. Incorporated in1973,themissionofAIRSistoadvancethecapacityofInformationandReferralproviderstobetterservetheircommunities.FormoreinformationaboutAIRScontact703/218-AIRS(2477)orwww.airs.org.


The National Aging and Disability Information & Referral Symposium

Youwon’twant tomiss the2009NationalAgingandDisabilities I&R/ASymposium! With apre-conferenceretreatforStateUnitonAgingandAreaAgencyonAgingstaffandafullcomplementofworkshops,theSymposiumisessentialforkeepingapprisedofthelatestdevelopmentsinaginganddisabilityinformation,referralandassistance.Joinusandexperienceanexcitingblendofworkshopsthat examine the dynamic role of aging information and referral and ADRC programs, emerging trends and cutting edge initiatives throughout the country. These sessions will not only interest agingnetworkprofessionals,butanyoneworkingwithaginganddisabilitypopulations, families,and caregivers. The National Aging and Disability I&R/A Symposium is convened by the National Aging I&R Support Center at the National Association of State Units on Aging (NASUA) in collaboration with the National Association of Area Agencies on Aging (n4a). The event is made possible with funding from the U.S. Administration on Aging. The National Aging I&R SupportCenterprovidessupportandassistance toStateandAreaAgenciesonAgingtoenhance thequalityof I&R/Asystems, service delivery and professionalism of personnel. For more information about the 2009 National Aging and Disability I&R/A Symposium and the National Aging I&R Support Center, www.nasua.orgorcontactBerniceHutchinsonatNASUA,[email protected].

Important Contact Information

Airs National Office:11240 Waples Mill Road, Suite 200Fairfax Va 22030

U.S. POSTAGEPAID

PERMIT NO. ###FAIRFAX, VA

Charlene Hipes, Chief Operation OfficerPhone:703/218-AIRS(2477)x212

Email: [email protected]

Sharon Galler, Conference Director Phone:703/218-AIRS(2477)x204


Danielle Burns, Conference ManagerPhone:703/218-AIRS(2477)x209


Program Information:Clive Jones, Program Assistant

Phone:250/642-0145Email: [email protected]

Membership:Moayad Zahralddin, Membership Director

Phone:703/218-AIRS(2477)x202Email: [email protected]

Certification:Maria LeDoux, Certification Director Phone:703/218-AIRS(2477)x201


Roommate Sharing Amanda Leibert, Administrative Manager

Phone:703/218-AIRS(2477)x211Email: [email protected]

For information about AIRS’ exhibit and sponsorship opportunities contact:

Sharon Galler, Conference Director Phone:703/218-AIRS(2477)x204


Mark your calendars for the 2010 AIRSAnnual I&R Training and Education Conference

May 23- 26, 2009Rochester Convention Center

Rochester,NewYork

AIRS NATIONAL OFFICES:11240 Waples Mill Road

Suite 200Fairfax, VA 22030

703/218-AIRS(2477)Phone703/359-7562Fax

[email protected]

the alliance of information & referral systems … · the alliance of information &...

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