the alexander board meeting 24 september 2013 review of richfield operating structure and proposed...
TRANSCRIPT
The Alexander Board Meeting24 September 2013
Review of Richfield operating structure and proposed positioning for Alexander.
AGENDA
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About Richfield Hospitality
Branding Suggestions for The Alexander
Renovation Inspiration for The
Alexander
Next Steps & Operating
Suggestions
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RHI IS AN ESTABLISHED HOTEL MANAGEMENT COMPANY
Richfield was founded in 1968 as AIRCOA and since has managed over 600 hotels.
Richfield is an approved operator by the following franchise systems:
Richfield has over 40 years of experience as an owner & operator.
OUR OWNERSHIP STRUCTURE
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City Developments Limited (CDL)Stock Exchange of Singapore
US $7 Billion Market capitalization
City e-Solutions (CES)Listed on the Hong Kong
Stock Exchange
Millennium & Copthorne Hotels plc (M&C)
Listed on the London Stock Exchange
Swan Holdings USAPrivately Held Entity
Denver, CO USA
Richfield Hospitality, Inc (RHI)Privately Held Entity
Denver, CO USA
Whiteboard Labs, LLCPrivately Held Entity
Houston, TX USA
Sceptre Hospitality Resources llc
Privately Held EntityDelaware USA
Richfield and Sceptre exclusively serve the hospitality industry
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CDL IS ONE OF ASIA’S LARGEST GLOBAL REAL ESTATE PORTFOLIO
City Developments Limited has a market capitalization exceeding US $7 billion.JW Marriott Hong
Kong
Millennium Hilton Bangkok
Novotel Singapore
W Singapore
Millennium Hilton NYC
St. Regis Singapore
THE ALEXANDER OPERATING OPPORTUNITIES
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Engage Unit Owners
F&B and Catering
Transient & Group Sales
Branding & Awareness
Digital Marketing & Online Presence
Optimize Operations
Efficiency with Cost Controls
Optimal Hotel
Performance & Property Valuation
Opportunity: The Alexander hotel would benefit from affiliating with a globally recognized brand that maintains a collection of independently recognized hotels & resorts. This will not only improve hotel revenues and operations, but also increase property value.
INDEPENDNET BRAND AFFILIATIONS INVOLVING RHI
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The Mayfair London (Millennium)
The Casa Moderna Miami
The Bailey’s Hotel (Millennium)
Millennium Knickerbocker Hotel Chicago
The Joule, Luxury Collection
The Millennium Bostonian Hotel
Millennium Hotel Paris Opera
The Los Angeles Biltmore (Millennium)
BRAND AFFILIATION OPPORTUNITIES FOR THE ALEXANDER
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Affiliate with Millennium & Copthorne Hotels, plc
Support infrastructure:
Support Level Global Regional Property
Marketing (branding, PR & eCommerce / digital mktg)
Brand direction & commercial plans
NA team RHI with global & regional oversight
Sales Strategic outbound sales efforts (NY, LN, HK, SG)
NYC Regional team (LA, Boston, Chicago, NY)
RHI with global & regional oversight
Revenue Management & Distribution services
Global partnerships & KPI/OTA* agreements
NA oversight and support infrastructure
RHI with global & regional oversight
Loyalty Program M&C loyalty club(launched 2012, ~1M active members by 2014)
Procurement & Strategic Sourcing
Centrally directed to manage bid process & commercial terms with regional adaptation to support hotels
Finance, Legal, Human Resources & Risk Mngmt
Managed at global and NA regional levels & supported by Richfield Hospitality at property level
*Third party intermediary/online travel agent
Distribution Marketing Focus Design Focus
110 properties, 4 & 5 star rating, global gateway cities &
leisure destinations
International business and leisure travellers
Functional amenities, timeless designs (not trendy), locally indigenous with cultural flair
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THE ALEXANDER PROFORMA BY RICHFIELD HOSPITALITY
Opportunity: unleash hotel asset value & exceed fair market share. The Richfield proforma for the Alexander projects aggressive growth potential over the next 5 years.
Year 1 Year 2 Year 3 Year 4 Year 5
Occupancy 68.2% 72.5% 75.0% 78.0% 78.0%
Growth 6.3% 3.4% 4.0% 0.0%
ADR $265.50 $281.43 $295.50 $307.32 $319.61
Growth 6.0% 5.0% 4.0% 4.0%
RevPAR $181.07 $204.04 $221.63 $239.71 $249.30
Growth* 12.7% 8.6% 8.2% 4.0%
*US hotel industry performance for upper upscale hotels according to Smith Travel Research (trailing 12 month ending July 2013):
• ADR 4.3% growth• Occupancy 1.4% growth• RevPAR 5.8% growth
Note: Richfield Hospitality recognizes the importance of unit owner engagement & support in order to satisfy demand (consumer) as well as owner expectations. This proforma is predicated on ownership engagement of which is an operation priority for Richfield to earn the trust & support of the unit ownership group.
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POISED FOR GROWTH & FOCUSED ON FULL SERVICE OPERATIONS
Serving over 3,500 Hotels
Manages 20 propertieswith over 4,000 rooms
Clients include nearly 3,500 hotels & resorts worldwide
Over 100 properties in 18 countries
RICHFIELD IS FINANCIALY CONSERVATIVE
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Richfield Hospitality, Inc. is positioned for rapid growth and development via acquisitions, joint ventures and takeovers of distressed hotel assets.
CONSOLIDATED BALANCE SHEET CASH AND INVESTMENTS(MILLIONS OF DOLLARS)
Richfield carries no debt and has a solid history of strong cash positions.
2007 2009 2011 $25.0
$26.0
$27.0
$28.0
$29.0
$30.0
$31.0
$32.0
$33.0
$34.0
$35.0
$27.0
$29.0
$33.0
HR BENEFITS & PAYROLL
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Employee Benefits and Payroll
Insurance Placement Portfolio Program
Safety & Risk Management Program
Custom designed benefits package tailored to recruitment and retention needs
Proactive approach through timekeeping system to control expense
Remove administrative burden from property
Strive for individualized, exceptional service
Group pricing advantage
Spread of Risk
All administrative burden by Corporate
Turn Key Program – training, risk management, compliance
Safety Logic Tracking System
Centralized Claims Management
Our risk management and safety programs are structured to ensure compliance and minimize exposure.
Richfield centrally administers all benefits programs and payroll support.
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REAL-TIME FINANCIAL REPORTING
The RHI financial suite is a software application that allows us to remotely oversee and monitor all finances on an above-store basis without added labor at the property. All financial reporting is automated through seamless interfaces.
RHI provides complete financial transparency with real-time benchmarks.
The RHI CapEx philosophy is incorporated within the operating agreements & managed through ongoing budgeting, forecasting and procurements processes in accordance to brand standards, as well as hotel real estate best asset management practices.
CapEx
NEW METRICS = REPUTATION + PRICE + MARKETABILITY
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Consumer Pricing Market
LocalMarketplace
Metrics
Guest satisfaction index and brand standards compliance
Smith Travel Report’s market penetration indices
Smith Travel Report’s competitive set
New Marketplace
Metrics
Reputation Management
Pricing strategies and rate integrity
Geo-Marketplace competitive ranking
Other Stakeholder Indices:Brand GSS and MPSIOwner sentiment and ROIAssociate Satisfaction Index
CASE STUDY
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Richfield enhances services and implements a new rate strategy to raise occupancy rates at a once-underperforming hotel.
Strategy Results
Replaced lower ADR accounts with accounts that had higher rate and service expectations.
Increased RevPAR index 23.4% within 1 year.
Adjusted sales efforts and pricing strategies.
Jumped into TripAdvisor’s top 4 our of 187 hotels in Dallas market, up from #28 in June 2010.
Devised new employee incentive plans that rewarded guest satisfaction, brand quality, competitive rank, overall market share and financial performance.
Charlie Palmer restaurant rose to #3 on TripAdvisor among Dallas restaurants, up from #80 in June 2010.
The Joule Dallas, a Luxury Collection
MODERN CUBAN
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This style tends to be more casual and playful than the other two concepts. Modern, strong lines create the mood with hints of a nostalgic background peeking through with ornate, vintage accents. The majority of the palette remains natural and light with lots of artistic pops of color creating a fun, young attitude.
REFINED COASTAL
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The Refined Coastal concept lightly plays off the geographical aspects of the local sand and shore. Leaning towards a colonial feel without becoming too themed, it is a comfortable atmosphere elevated with quality finishes and quiet delicacy. It tends to be expected and craved by out of state guest looking for a true seaside experience.
TRADITIONAL LUXURY
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A concept that truly accentuates the existing millwork and stone work in the grand lobby would be Traditional Luxury. More formal and glamorous, adding a touch of sparkle and regency to the already traditional setting; the concept raises the experience to a higher standard.